Shake Shack West Hartford

1445 New Britain Ave Suite 1385, West Hartford
(860) 900-0559

Recent Reviews

Olivia

The food was delicious but the price point is kind of up there. I enjoyed the food but the price for a glorified McDonalds or Five Guys is a little silly. The restaurant itself was not very tidy but they do have a drive through which is convenient.

Atmosphere: 4

Food: 5

Service: 3

Renata Porter

Gets the job done, but food is rather tasteless and restaurant is super dirty. From the tables to the bathrooms, it's pretty gross.

Atmosphere: 1

Food: 3

Service: 3

Donal Sierra Rodriguez

Excellent.Congratulations

Atmosphere: 5

Food: 5

Service: 5

Randall Krakauer

The only chain in the northeast with Vienna beef

Atmosphere: 2

Food: 5

Service: 3

Recommended dishes: Hot Dog

Joseph

Cheese fries had hardly any cheese. Burger was fine.

Food: 2

Brandee marie

I waited so long to try this place and honestly there was nothing crazy good about it. The fries were good. The cheese sauce on the fries were good but the chicken was over cooked and plain no flavor to it my sons grilled cheese how to get made over again it was burnt. Milkshakes were good. I mean it’s OK but for $50 only for three people it’s a bit expensive. Specially, one being a child there’s no kid menu that I saw anyway. And everything is sold separately which makes it even more money to me. It’s just absolutely not worth it. I can go somewhere sit down and eat at a real restaurant for that much money.

Atmosphere: 3

Food: 3

Service: 3

Recommended dishes: French Fries

Amy S

Food was good. Wait was long. Dining room was so crowded and noisy we ate in the car. Next time I’ll order online and go shopping until they text. $37 for two burgers, two shakes, and fries!!

Atmosphere: 2

Food: 4

Service: 3

R M

After waiting 20 minutes the burgers seemed dry and over cooked. I gave it 2 stars only because the fries were awesome.

Atmosphere: 1

Food: 2

Service: 2

Recommended dishes: Shack Burger and Fries

Taji&Krew DARGAN

I stopped eating at shake shack 3 months ago because of poor quality. Two days ago I tried chicken sandwich. It was great. Today I tried again - I had to throw it away. Full of mayo, full of salt and 3 add ons missing.

Food: 1

Service: 3

Recommended dishes: French Fries, Buffalo Chicken Sandwich

AJ P (RoninVeritas)

Shake shack always does good burgers. But this time around the portobello mushroom was super oily, like dropping, not sure why.The crew was very nice and responded immediately to any requests!!I like the simple shack burger …

Atmosphere: 3

Food: 4

Service: 5

Recommended dishes: Spicy Chicken Sandwich, Shack Burger and Fries, Frozen Custard, Shackburger and Hot Ones Burger

Jasmine Diaz

Ordered pickup, cold tasteless fries, hard and cold ,no bacon on my cheese fries, clear uncooked bacon on my burgers. This place went way downhill. 52 dollars down the drain should have went to McDonald's.

Food: 1

Cristina Melanson

I gave it a 3 for the price. It seemed a bit pricey for burgers and $7 milkshakes. Food was good.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Shack Burger and Fries, Shack Stack

ALBERTO COLON

Had the burger, fries and milk shake. Don't bother with the single, the double was delicious. The fries are above average. The milk shake was heavenly. Service was quick.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Shack Burger and Fries

Kylie M.

food was ok. it took forever to come out, the place was so dirty and staff were slow and rude. would not come back again.

Cam C

Some guy behind the counter was a total creep. The service here is the furthest far from friendly. Food was tasteless.

Food: 2

Service: 1

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