Charcoal Chicken
71 Elm St, West Haven
(203) 934-2682
Recent Reviews
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Placed an order for a whole chicken plus sides, the chicken was so overcooked it was awful. I had big hopes for this place. Horrible food, overcooked and disgusting
Atmosphere: 2
Food: 1
Service: 2
The food was delicious, and the high point was the dessert a 3 leches guayaba.
!!!The best 3 leches ever!!! I have tried
Atmosphere: 5
Food: 5
Service: 5
Love the 1/2 charcoal chicken, chicken with rice and the plantains. Makes a great meal. The people are very nice and accommodating.
Atmosphere: 5
Food: 5
Service: 5
I placed an order over the phone, but unfortunately, it was completely messed up due to a language barrier. When I arrived to pick up my food, it wasn't correct, and they attempted to overcharge me. After speaking with someone who spoke English, they managed to correct the order, but there was no effort made to adjust the price for the inconvenience. In the end, I decided not to take the food. The customer service was disappointing, and I can't help but worry that the incorrect order was served to someone else. I would not recommend this place.
Atmosphere: 1
Food: 1
Service: 1
It’s pretty good. I haven’t gone through the entire menu yet. But I’ve only been going there about 20 years. I like it, it’s not for everyone. The price of eating out has definitely gone up on a steeper curve since Covid. But it’s the same everywhere. Definitely try the Arroz con Pollo (I could eat this everyday)and the Chuleta Apanada!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Arroz Con Pollo Chicken Rice
Love their pork chops. We've been going here for over 30 years. The food is delicious, and they are so friendly.
Vegetarian options: Yes, they do have, but I never had it.
Wheelchair accessibility: They have a ramp.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Yuca Fries, Carne Apanada, Arroz Con Pollo Chicken Rice, Red Snapper with Rice and Beans, Bandeja Paisa, Rice and Beans, Fried Plantain and a Side of Salad Lunch Special, Medio Pollo Picado Con Papas Fritas Y Ensalada
The food is absolutely amazing! One of my favorite restaurants
Atmosphere: 5
Food: 5
Service: 5
EVERYTHING WAS THE BOMB🥰🥰🥰🥰🥰 FOOD WAS DELICIOUS 😋😋😋😋😋
Atmosphere: 5
Food: 5
Service: 5
The restaurant has very good food and I always go to eat roast chicken with my wife, but I don't know what happened to Mrs. Vanessa, who was the waitress who served us, very friendly, charismatic and polite. Now another waitress serves us that we don't like and the atmosphere is no longer the same. We would like them to replace the waitress from before.
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Arroz Con Pollo
Usually a fan of this place. I've eaten and ordered many times from here and USUALLY have a good experience. My most recent experience wasn't so good though. My lady asked me to pick up her chicken as I have done so many times before. Usually, I just give either my or her name and I get my food.
This time I happened to forget my phone and despite me being a REGULAR CUSTOMER, they refused to give me the food without showing the app. I had all of the information so I don't know what they thought. That I hacked their computers and picked my lady's name out of the database??? Are chicken robberies that common???
Anyway, by the time I went to get my food and came back. I had to take cold food and of course that food doesn't taste as good cold as it does warm. Even reheated. Especially the yucca fries. So I have to score based on the experience even though usually the food is good.
Food: 3
Service: 1
Recommended dishes: Yuca Fries
Restaurantji Recommends
The best tasting rotisserie chicken in the area. You won't be disappointed!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Rice and Beans
Roasted chicken is salty.
Food: 1
Terrible service
Atmosphere: 1
Food: 1
Service: 1
The girl working the register doesn’t communicate you can ask her a question and she won’t answer it until you ask her again. Idk why she was being rude. She wanted to finish counting money and closing duties before asking about the food Ive waited for over 15 minutes after she said 5 min.
Service: 1
Food was good, the price a little high but what's not this days the only thing was the the staff was somewhat rude acting like there on a 5 star high end restaurant and that's the reason I haven't comeback. I didn't care much about the price good service with friendly staff is what I like to see.
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Red Snapper with Rice and Beans, Baked Chicken with Sweet Plantains, Rice and Beans, Carne Asada
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