This location treats delivery drivers like thieves. If they don't trust us, I don't trust they're following food safety procedures.
Joelissa Lopez
Parking: Great place
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Shackburger, Burger
John howe
I shat in the diaper changing area sorry it slipped
Wheelchair accessibility: I had a hard time shitting
Atmosphere: 5
Food: 1
Service: 1
Recommended dishes: Frozen Custard
Shaun P
this is the 3rd time I got a soggy bun...... please be mindful of the burger buns.... 3rd time this summer....
Atmosphere: 5
Food: 1
Service: 5
premium medicine
I ordered chicken shack and they served me bacon sandwich. It was the worst experience ever. Although they gave me a coupon but the damage was done.
Atmosphere: 2
Food: 1
Service: 1
Danna Juarez
Tanika or whatever her name is has outstanding customer service. When she is taking order she make sure we get everything we need and also make sure that we are satisfied before we go to sit. She is really friendly and caring making sure that everything is OK with us with the food if we need anything ketchup up or mayonnaise you name it . Shes really really great person ever met. So sweet need more cashiers like her thank youuu.
Atmosphere: 5
Food: 5
Service: 5
sander p
Really good burger joint.
Lalenamagic
Of the Shake Shacks we've visited (and Shake Shack has been our favorite burger place of all the fast food joints we've frequented) this one here in Westport is the best. Their burger looks even better than the picture, and that almost never happens!
We were also received very friendly. Definitely recommend!
Atmosphere: 5
Food: 5
Service: 5
mark volza
Love it
Atmosphere: 5
Food: 5
Service: 5
Tricia Harding
Even though we used the kiosk the staff was very helpful answering questions. It was are first time and I had a special needs friend with me. They kept checking on us at our outdoor table. Incredibly friendly and knowledgeable!! I do not usually take surveys but I have not been this impressed by a restaurant from fine dining and right on down for a very long time! Kudos to them
Wheelchair accessibility: Very accessible.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burgers and Fries, Cheese Fries
Great service OK food.. Not as good as Citi Field.
Atmosphere: 4
Food: 3
Service: 5
Brandy Sharack
Staff was polite and helpful. Food was tasty and came out quickly.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: 'Shroom Burger
Jude Espiritu
Food can take a while when they get backed up. Bathrooms sometimes aren't that clean.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Burger, Fries
Marsha Lee
I was not greeted when I walked in, however I was being stared at me while I stood by the register, even then I was not acknowledged. I then figured out that I could order at the kiosk which was not what I wanted to do.
There was a delivery driver waiting ahead of me which wasn’t even acknowledged, he has to stand there for a while waving his phone. At the same time, a few Caucasian patrons came in after which were all greeted on entry and had someone take their order immediately with a smile. That is when I started to feel the unwelcoming silence.
Waited about 12 minutes for 4 orders of chicken bites.
The dining room was clean to the eye and there was ample seating do those who dined in.
The nuggets were very breaded with minimal chicken. While eating the nuggets warm, we could taste the oiliness from all that soaked up in the breading. Once it cooled down, the breading starts to fall off the little piece of chicken.
The most interaction I had with the staff was when the very nice gentleman shouted my name when my order was ready.
This location treats delivery drivers like thieves. If they don't trust us, I don't trust they're following food safety procedures.
Parking: Great place
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Shackburger, Burger
I shat in the diaper changing area sorry it slipped
Wheelchair accessibility: I had a hard time shitting
Atmosphere: 5
Food: 1
Service: 1
Recommended dishes: Frozen Custard
this is the 3rd time I got a soggy bun...... please be mindful of the burger buns.... 3rd time this summer....
Atmosphere: 5
Food: 1
Service: 5
I ordered chicken shack and they served me bacon sandwich. It was the worst experience ever. Although they gave me a coupon but the damage was done.
Atmosphere: 2
Food: 1
Service: 1
Tanika or whatever her name is has outstanding customer service. When she is taking order she make sure we get everything we need and also make sure that we are satisfied before we go to sit. She is really friendly and caring making sure that everything is OK with us with the food if we need anything ketchup up or mayonnaise you name it . Shes really really great person ever met. So sweet need more cashiers like her thank youuu.
Atmosphere: 5
Food: 5
Service: 5
Really good burger joint.
Of the Shake Shacks we've visited (and Shake Shack has been our favorite burger place of all the fast food joints we've frequented) this one here in Westport is the best. Their burger looks even better than the picture, and that almost never happens!
We were also received very friendly. Definitely recommend!
Atmosphere: 5
Food: 5
Service: 5
Love it
Atmosphere: 5
Food: 5
Service: 5
Even though we used the kiosk the staff was very helpful answering questions. It was are first time and I had a special needs friend with me. They kept checking on us at our outdoor table. Incredibly friendly and knowledgeable!! I do not usually take surveys but I have not been this impressed by a restaurant from fine dining and right on down for a very long time! Kudos to them
Wheelchair accessibility: Very accessible.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burgers and Fries, Cheese Fries
Restaurantji Recommends
service was so lovely
Atmosphere: 5
Food: 5
Service: 5
Great service OK food.. Not as good as Citi Field.
Atmosphere: 4
Food: 3
Service: 5
Staff was polite and helpful. Food was tasty and came out quickly.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: 'Shroom Burger
Food can take a while when they get backed up. Bathrooms sometimes aren't that clean.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Burger, Fries
I was not greeted when I walked in, however I was being stared at me while I stood by the register, even then I was not acknowledged. I then figured out that I could order at the kiosk which was not what I wanted to do.
There was a delivery driver waiting ahead of me which wasn’t even acknowledged, he has to stand there for a while waving his phone.
At the same time, a few Caucasian patrons came in after which were all greeted on entry and had someone take their order immediately with a smile. That is when I started to feel the unwelcoming silence.
Waited about 12 minutes for 4 orders of chicken bites.
The dining room was clean to the eye and there was ample seating do those who dined in.
The nuggets were very breaded with minimal chicken. While eating the nuggets warm, we could taste the oiliness from all that soaked up in the breading. Once it cooled down, the breading starts to fall off the little piece of chicken.
The most interaction I had with the staff was when the very nice gentleman shouted my name when my order was ready.
Parking: Parking outside the store
Atmosphere: 2
Food: 1
Service: 1
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