11:20am on 08/04/24-Last straw for this poorly run branch of my favorite drive thru co. Just returned from ordering an avocado toast with bacon. Handed it to me without bacon. Girl with lack of customer service skills & bad attitude added bacon. See pic:
Food: 1
Service: 1
Juanito Valdez
Literally can't even make a coffee right. I get the same coffee everyday & somehow this is the only one that basically gives me a cup of cream.
Atmosphere: 3
Food: 1
Service: 3
Zack Borgman
Dakota did a wonderful job as usual with keeping the flow of service. She brings a great attitude every time!
Atmosphere: 5
Food: 5
Service: 5
Will v
Waited in drive thru line for 20+ minutes. Never experienced anything like it
Atmosphere: 1
Food: 1
Service: 1
kyle paschal-barros
Look no one is perfect but when you get a customer who wasn't satisfied by their previous visit and you own it fix the issue by retraining your crew and then I come back and y'all nailed it. That's great leadership that's a great crew and all employees should take pride in that. Amazing. No matter the criticism I still was given a warm welcome and a great service with the food made just right
Atmosphere: 5
Food: 5
Service: 5
Mike Stoehr
This was a welcome stop on a day trip through northern Connecticut. It was late in the day but they still had an apple fritter that my wife and I split. The two dark roast coffees were really welcome. The staff was exceptionally friendly and service oriented. They deserve a pay on the back and a free donut!
heizman92
Let’s be clear the food was great coffee great but one person can ruin everything for a whole establishment. I wish this was the first or third time but unfortunately it’s becoming a pattern and it really has me thinking would Dunkin really hiring someone with such discrimination towards people of older age. My elderly grandmother went in and was treated with the most outmost respect until she was treated like garbage by one worker. The manager handled the problem very well so hopefully the non named worker better her attitude especially on Mother’s Day
Atmosphere: 1
Food: 4
Service: 1
jhenny Kathleen
Great kind workers ,drinks are amazing . might take average time to make drinks when busy bur very fast service !!
Atmosphere: 5
Food: 5
Service: 5
Jason Martin
Good crew.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Donuts
Molly
Although the staff was nice I had to wait over 25 minutes in line to pick up an order that I made online. I gave them ample time to finish it (a dozen donuts) pickup time was 12:05 I waited until 12:15 to go and then sat for over 25 minutes just to wait longer and be told that they don’t have it and then didn’t offer to remake the order on the spot… Eventhough I had already paid for it online. The staff was kind but overall short staffed and I could tell they needed more hands than the 4 employees at the time of this rush. And the manager or shift lead wasn’t much help. Definitely felt frustrated after wasting my whole lunch break for quite literally nothing in the end… oh and no refund .. welp
This Dunkin sucks! If I could give it a zero I would! It use to be good but it went downhill. Rude disrespectful and just nasty employees working there. Always out of something and the wait is crazy! Don’t waste your tim.
Atmosphere: 1
Food: 1
Service: 1
leah manuel
The women that work here are so disrespectful and nasty **ESPECIALLY THE ONE ON WEDNESDAY MORNINGS** NASTY. RUDE. DISGUSTING. Don’t go here… I will be going to the other one in winsted from now on. Save your time and energy don’t go here
Dawn Herring
I didn't realize that in-store service closes at 6pm! I pulled up at 5:58pm and needed to use the restroom. Thank God for the gas station across the street!
11:20am on 08/04/24-Last straw for this poorly run branch of my favorite drive thru co. Just returned from ordering an avocado toast with bacon. Handed it to me without bacon. Girl with lack of customer service skills & bad attitude added bacon. See pic:
Food: 1
Service: 1
Literally can't even make a coffee right. I get the same coffee everyday & somehow this is the only one that basically gives me a cup of cream.
Atmosphere: 3
Food: 1
Service: 3
Dakota did a wonderful job as usual with keeping the flow of service. She brings a great attitude every time!
Atmosphere: 5
Food: 5
Service: 5
Waited in drive thru line for 20+ minutes. Never experienced anything like it
Atmosphere: 1
Food: 1
Service: 1
Look no one is perfect but when you get a customer who wasn't satisfied by their previous visit and you own it fix the issue by retraining your crew and then I come back and y'all nailed it. That's great leadership that's a great crew and all employees should take pride in that. Amazing. No matter the criticism I still was given a warm welcome and a great service with the food made just right
Atmosphere: 5
Food: 5
Service: 5
This was a welcome stop on a day trip through northern Connecticut. It was late in the day but they still had an apple fritter that my wife and I split. The two dark roast coffees were really welcome. The staff was exceptionally friendly and service oriented. They deserve a pay on the back and a free donut!
Let’s be clear the food was great coffee great but one person can ruin everything for a whole establishment. I wish this was the first or third time but unfortunately it’s becoming a pattern and it really has me thinking would Dunkin really hiring someone with such discrimination towards people of older age. My elderly grandmother went in and was treated with the most outmost respect until she was treated like garbage by one worker. The manager handled the problem very well so hopefully the non named worker better her attitude especially on Mother’s Day
Atmosphere: 1
Food: 4
Service: 1
Great kind workers ,drinks are amazing . might take average time to make drinks when busy bur very fast service !!
Atmosphere: 5
Food: 5
Service: 5
Good crew.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Donuts
Although the staff was nice I had to wait over 25 minutes in line to pick up an order that I made online. I gave them ample time to finish it (a dozen donuts) pickup time was 12:05 I waited until 12:15 to go and then sat for over 25 minutes just to wait longer and be told that they don’t have it and then didn’t offer to remake the order on the spot… Eventhough I had already paid for it online. The staff was kind but overall short staffed and I could tell they needed more hands than the 4 employees at the time of this rush. And the manager or shift lead wasn’t much help. Definitely felt frustrated after wasting my whole lunch break for quite literally nothing in the end… oh and no refund .. welp
Restaurantji Recommends
This Dunkin sucks! If I could give it a zero I would! It use to be good but it went downhill. Rude disrespectful and just nasty employees working there. Always out of something and the wait is crazy! Don’t waste your tim.
Atmosphere: 1
Food: 1
Service: 1
The women that work here are so disrespectful and nasty **ESPECIALLY THE ONE ON WEDNESDAY MORNINGS** NASTY. RUDE. DISGUSTING. Don’t go here… I will be going to the other one in winsted from now on. Save your time and energy don’t go here
I didn't realize that in-store service closes at 6pm! I pulled up at 5:58pm and needed to use the restroom. Thank God for the gas station across the street!
Recommended dishes: Donuts
Service is crap employee no care the customer
Good and fast
Atmosphere: 5
Food: 5
Service: 5
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