For your safety, I strongly recommend NOT going to this Dunkin' Donuts.On April 1 around 7 a.m., an employee at this Dunkin' Donuts yelled and screamed at me... over a napkin. The employee said that she could only give out two napkins per customer. I explained that I needed more because of a bagel I ordered - she refused to give me another. I found a napkin behind the counter and got it. The employee proceeded to give me the wrong order. I went back for the right order and she yelled and screamed at me for five minutes. She called me "nasty", threatened to call the police on me, and screamed at the top of her lungs it was "her" store. I complained to the corporate hotline and I was told that a manager would call me. The manager "Mark" called me and originally said he would respond to what happened. Instead, "Mark" called me back and told me an employee found my social media post about the incident. "Mark" sounded more concerned about my social media post about the incident instead of a customer's safety and well-being. He added that the employee was disciplined but still works at the store - and that I could just "go to the Dunkin' down the road" instead. I explained that there is an issue of customer safety at this store, and many people from the community go to this location.Sad to say that both "Mark" and the company have not taken this incident seriously. Chances are very good that this incident will probably happen again at some point in time with an employee disrespecting and screaming at a customer. Please avoid this location at all costs.
Atmosphere: 1
Food: 1
Service: 1
Jim Brooke
Coffee is good. The prices are getting way out of hand.
Atmosphere: 3
Service: 4
Recommended dishes: Donuts, Bagels
Stanley Obama
Came here last week and the young man working there told me he was gonna drip barbecue sauce in my eyes and choke me out with my JAMMY PANTS. It was really hot. 5 stars.
Atmosphere: 5
Food: 5
Service: 5
Emma Nychole
got barbecue sauce on my jammie pants
Atmosphere: 5
Food: 5
Service: 5
Cranberry Sauxe
Tried a glazed donut with barbecue sauce topping. Was really good but the barbecue sauce dripped on my Jammy pants and they gave me another one as replacement. Best barbecue sauce ever. Also, great accessibility.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
James Bowman
Came here yesterday afternoon after visiting family. The young boy had vomit on his mouth and and the girl could barely walk without hobbling everywhere. Either a Zombie outbreak is starting here, or they were both very sick. At least they used gloves to make my drink and food.
Atmosphere: 1
Food: 3
Service: 2
Tatianna F
i come here a few times a week to get my chai latte's and they are always great. my boyfriend brought me through the drive thru today and he fell in love with a boy with a nose ring. great latte's but now i have to keep my boyfriend away from this location if i don't want to be single.
Atmosphere: 3
Food: 5
Service: 5
Lizzy Stack
I ideally don’t come to this dunkin because most of the time when I come they always mess up my order somehow , some way. They need to listen to what the customer is ordering, I order a LATTE and they seem to give me ice coffee most of the time. Waiting for my order and they left the window open saying how they over charged some customers by 3-4 dollar! Should not be having that conversation for other customers to hear. smh learned my lesson and will be going to the other dunkin.
Atmosphere: 3
Food: 3
Service: 2
Kathleen Wallace
Coffee is very inconsistent and tastes watered down.
Atmosphere: 2
Food: 2
Service: 2
James G
This is a busy store yet their customer service is very good.
Waited an unreasonable amount of time inside at the counter when we were the only ones
Atmosphere: 3
Food: 3
Service: 1
Jess D.
Morning staff are usually very friendly, young afternoon staff not so much!!!
Atmosphere: 1
Scott Weih
Never get good service here.
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Bagels
Cristina King
Multiple reasons for 1 star. Staff is EXTREMELY unfriendly, and by unfriendly I mean RUDE. I placed a Mobile pick up order for “walk in” but had to pick up via drive-through because the lobby is always closed to the public for some reason.. I went through the drive-through, and since I ordered on the Mobile app, I pulled right up to the window… When I got there, I was “greeted” by a female worker, who very rudely said “next time you need to tell us when you’re here” - we apologized because we didn’t know and before I could even say anything else to her she was walking away but I asked her to l please add whipped cream to the drink because there is no option in the app to add it. I know she heard me, but she pretended she didn’t, and came back with the drink without whipped cream… I then again asked her… can you please add whipped cream, she rolled her eyes, put the smallest amount and handed us the coffee. If you are going to be miserable at work, then don’t work, especially in a place where you deal with customers every single day all day. Another reason for my one star review is they just clearly don’t care which is so raw when you work with customers making food and drinks. When I am paying for some thing, I want to get what I ask for. I asked for no ice in my coffee and they still put ice and I asked for a certain amount of flavoring and it’s clear they did not put that amount because it doesn’t taste like anything. The picture is the amount of whipped cream I got, and you can clearly see that there’s ice in there as well.
For your safety, I strongly recommend NOT going to this Dunkin' Donuts.On April 1 around 7 a.m., an employee at this Dunkin' Donuts yelled and screamed at me... over a napkin. The employee said that she could only give out two napkins per customer. I explained that I needed more because of a bagel I ordered - she refused to give me another. I found a napkin behind the counter and got it. The employee proceeded to give me the wrong order. I went back for the right order and she yelled and screamed at me for five minutes. She called me "nasty", threatened to call the police on me, and screamed at the top of her lungs it was "her" store. I complained to the corporate hotline and I was told that a manager would call me. The manager "Mark" called me and originally said he would respond to what happened. Instead, "Mark" called me back and told me an employee found my social media post about the incident. "Mark" sounded more concerned about my social media post about the incident instead of a customer's safety and well-being. He added that the employee was disciplined but still works at the store - and that I could just "go to the Dunkin' down the road" instead. I explained that there is an issue of customer safety at this store, and many people from the community go to this location.Sad to say that both "Mark" and the company have not taken this incident seriously. Chances are very good that this incident will probably happen again at some point in time with an employee disrespecting and screaming at a customer. Please avoid this location at all costs.
Atmosphere: 1
Food: 1
Service: 1
Coffee is good. The prices are getting way out of hand.
Atmosphere: 3
Service: 4
Recommended dishes: Donuts, Bagels
Came here last week and the young man working there told me he was gonna drip barbecue sauce in my eyes and choke me out with my JAMMY PANTS. It was really hot. 5 stars.
Atmosphere: 5
Food: 5
Service: 5
got barbecue sauce on my jammie pants
Atmosphere: 5
Food: 5
Service: 5
Tried a glazed donut with barbecue sauce topping. Was really good but the barbecue sauce dripped on my Jammy pants and they gave me another one as replacement. Best barbecue sauce ever. Also, great accessibility.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
Came here yesterday afternoon after visiting family. The young boy had vomit on his mouth and and the girl could barely walk without hobbling everywhere. Either a Zombie outbreak is starting here, or they were both very sick. At least they used gloves to make my drink and food.
Atmosphere: 1
Food: 3
Service: 2
i come here a few times a week to get my chai latte's and they are always great. my boyfriend brought me through the drive thru today and he fell in love with a boy with a nose ring. great latte's but now i have to keep my boyfriend away from this location if i don't want to be single.
Atmosphere: 3
Food: 5
Service: 5
I ideally don’t come to this dunkin because most of the time when I come they always mess up my order somehow , some way. They need to listen to what the customer is ordering, I order a LATTE and they seem to give me ice coffee most of the time. Waiting for my order and they left the window open saying how they over charged some customers by 3-4 dollar! Should not be having that conversation for other customers to hear. smh learned my lesson and will be going to the other dunkin.
Atmosphere: 3
Food: 3
Service: 2
Coffee is very inconsistent and tastes watered down.
Atmosphere: 2
Food: 2
Service: 2
This is a busy store yet their customer service is very good.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Probably the best DD's I've ever been
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Coolatta, Donuts, Bagels
Waited an unreasonable amount of time inside at the counter when we were the only ones
Atmosphere: 3
Food: 3
Service: 1
Morning staff are usually very friendly, young afternoon staff not so much!!!
Atmosphere: 1
Never get good service here.
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Bagels
Multiple reasons for 1 star. Staff is EXTREMELY unfriendly, and by unfriendly I mean RUDE. I placed a Mobile pick up order for “walk in” but had to pick up via drive-through because the lobby is always closed to the public for some reason.. I went through the drive-through, and since I ordered on the Mobile app, I pulled right up to the window… When I got there, I was “greeted” by a female worker, who very rudely said “next time you need to tell us when you’re here” - we apologized because we didn’t know and before I could even say anything else to her she was walking away but I asked her to l please add whipped cream to the drink because there is no option in the app to add it. I know she heard me, but she pretended she didn’t, and came back with the drink without whipped cream… I then again asked her… can you please add whipped cream, she rolled her eyes, put the smallest amount and handed us the coffee. If you are going to be miserable at work, then don’t work, especially in a place where you deal with customers every single day all day. Another reason for my one star review is they just clearly don’t care which is so raw when you work with customers making food and drinks. When I am paying for some thing, I want to get what I ask for. I asked for no ice in my coffee and they still put ice and I asked for a certain amount of flavoring and it’s clear they did not put that amount because it doesn’t taste like anything. The picture is the amount of whipped cream I got, and you can clearly see that there’s ice in there as well.
Atmosphere: 1
Food: 3
Service: 1