I came at 7:47PM and it was all closed despite closing time being listed as 10PM. The lights were on inside and the sign was still out but no one was working and the door was locked.
Mochi Weeb
I was in rush however the service was great, nice customer service!! They were super nice and made great small chat with me :)!Ice cream and cookie were delicious, I recommend the peanut butter cookie to try!!
Atmosphere: 5
Food: 5
Service: 5
Heidi Carter
The help is the absolute worst. It’s 9:30 pm and we’re told “I put the ice cream scoop away so you can’t have ice cream” to which I ask the sign says open and the ice cream is right there. So she proceeded to scrape the side of the ice cream bin and give me crunchy freezer burned ice cream! Cookies were mid. Then at 9:45 we watched her say the same thing to 2 other groups who then just walked out with cookies and then she closed at 9:50. Others wanted to go in.I feel for the owner, you are missing out on business bc your help is worthless.
Atmosphere: 1
Food: 1
Service: 1
Courtney Childs
It was such a cozy vibe! Julius was soo good with letting me know what flavors were amazing! Great experience on a good weather day!!
Dalonte R Washington
Use to work there nice gig job .it a cool and fun place to have a midnight snackice cream allday 4
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookie of the Day
JP W.
I stopped by Captain Cookie for a few cookies around 7pm on a Saturday. I was warmly greeted by "Julius" who provided great service. The cookies are great here and this stop made my day.
Channelle Palmer
Exceptional Customer ServiceGeneral ManagerMs. Hope Fogle:Captain Cookie & The MilkmanIn the bustling realm of customer service, exceptional experiences can transform a routine transaction into a memorable encounter. Amidst this pursuit of excellence, General Manager Ms. Hope Fogle at Captain Cookie emerges as a beacon of outstanding service, embodying dedication, warmth, and proficiency in every interaction. In this review, we delve into the remarkable attributes that distinguish Ms. Fogle as a paragon of customer-centric leadership at Captain Cookie.At the heart of Ms. Fogle's approach lies an unwavering commitment to customer satisfaction. With a genuine smile and a genuine interest in each patron's experience, she creates a welcoming atmosphere that transcends mere transactions, fostering genuine connections and lasting impressions. Ms. Fogle's ability to anticipate customer needs and preferences ensures that every visit to Captain Cookie is met with personalized attention and care, elevating the overall dining experience to new heights.In addition to her proficiency in customer service, Ms. Fogle's passion for her work is palpable, infusing every interaction with genuine enthusiasm and energy. Her infectious positivity uplifts both patrons and colleagues alike, creating a vibrant and welcoming environment at Captain Cookie. Whether she's recommending a new treat or simply engaging in friendly conversation, Ms. Fogle's warmth and sincerity leave a lasting impression on all who cross her path.In conclusion, Manager Ms. Hope Fogle at Captain Cookie exemplifies the epitome of customer service excellence, combining dedication, empathy, and passion to create memorable experiences for patrons. Her unwavering commitment to customer satisfaction, coupled with her adeptness in leadership and teamwork, sets her apart as a true service champion in the hospitality industry. As a beacon of warmth and proficiency, Ms. Fogle's contributions to Captain Cookie resonate far beyond the confines of its walls, leaving an indelible mark on all who have the pleasure of crossing her path.
Exceptional Customer ServiceGeneral ManagerMs. Hope FogleCaptain Cookie & The milk Man : On 02/28/2024In the bustling realm of customer service, exceptional experiences can transform a routine transaction into a memorable encounter. Amidst this pursuit of excellence, General Manager Ms. Hope Fogle at Captain Cookie emerges as a beacon of outstanding service, embodying dedication, warmth, and proficiency in every interaction. In this review, we delve into the remarkable attributes that distinguish Ms. Fogle as a paragon of customer-centric leadership at Captain Cookie.At the heart of Ms. Fogle's approach lies an unwavering commitment to customer satisfaction. With a genuine smile and a genuine interest in each patron's experience, she creates a welcoming atmosphere that transcends mere transactions, fostering genuine connections and lasting impressions. Ms. Fogle's ability to anticipate customer needs and preferences ensures that every visit to Captain Cookie is met with personalized attention and care, elevating the overall dining experience to new heights.In addition to her proficiency in customer service, Ms. Fogle's passion for her work is palpable, infusing every interaction with genuine enthusiasm and energy. Her infectious positivity uplifts both patrons and colleagues alike, creating a vibrant and welcoming environment at Captain Cookie. Whether she's recommending a new treat or simply engaging in friendly conversation, Ms. Fogle's warmth and sincerity leave a lasting impression on all who cross her path.In conclusion, Manager Ms. Hope Fogle at Captain Cookie exemplifies the epitome of customer service excellence, combining dedication, empathy, and passion to create memorable experiences for patrons. Her unwavering commitment to customer satisfaction, coupled with her adeptness in leadership and teamwork, sets her apart as a true service champion in the hospitality industry. As a beacon of warmth and proficiency, Ms. Fogle's contributions to Captain Cookie resonate far beyond the confines of its walls, leaving an indelible mark on all who have the pleasure of crossing her path.
Erin was great! Very helpful & patient with the kids. Thank you!
Atmosphere: 4
Food: 5
Service: 5
Bryan Heiner
Don’t trust the posted hours at this establishment. We took the metro to go grab some dessert, just to find a sign posted in the window that said “sorry we’ll be back at 8:15”. 8:15 came and went but nobody arrived.
I had to come here for some cookies. Just love the name. It is a strong name and happily elevated my expectations. There is not much on the inside besides a couple of small tables, but come on this is to be expected at a cookie storefront! It was colorful on the inside with lively music playing. We ordered four cookies to eat later. Some cookies were better than others, so it was hit and miss. The ginger molasses flavor came through and was soft. The chocolate chocolate chip was nice and chocolaty. The oatmeal raisin was lacking flavor from spices. The snickerdoodle was decent. As a whole I was kind of disappointed only because I wanted every cookie to be amazing.
Meg J.
Great cookies! A worker named Julius is so kind! Got treat yourself for a cookie or their very yummy cookie dough!
J A
The best cookies. Thanks Julius for a great customer service experience!
I came at 7:47PM and it was all closed despite closing time being listed as 10PM. The lights were on inside and the sign was still out but no one was working and the door was locked.
I was in rush however the service was great, nice customer service!! They were super nice and made great small chat with me :)!Ice cream and cookie were delicious, I recommend the peanut butter cookie to try!!
Atmosphere: 5
Food: 5
Service: 5
The help is the absolute worst. It’s 9:30 pm and we’re told “I put the ice cream scoop away so you can’t have ice cream” to which I ask the sign says open and the ice cream is right there. So she proceeded to scrape the side of the ice cream bin and give me crunchy freezer burned ice cream! Cookies were mid. Then at 9:45 we watched her say the same thing to 2 other groups who then just walked out with cookies and then she closed at 9:50. Others wanted to go in.I feel for the owner, you are missing out on business bc your help is worthless.
Atmosphere: 1
Food: 1
Service: 1
It was such a cozy vibe! Julius was soo good with letting me know what flavors were amazing! Great experience on a good weather day!!
Use to work there nice gig job .it a cool and fun place to have a midnight snackice cream allday 4
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookie of the Day
I stopped by Captain Cookie for a few cookies around 7pm on a Saturday. I was warmly greeted by "Julius" who provided great service. The cookies are great here and this stop made my day.
Exceptional Customer ServiceGeneral ManagerMs. Hope Fogle:Captain Cookie & The MilkmanIn the bustling realm of customer service, exceptional experiences can transform a routine transaction into a memorable encounter. Amidst this pursuit of excellence, General Manager Ms. Hope Fogle at Captain Cookie emerges as a beacon of outstanding service, embodying dedication, warmth, and proficiency in every interaction. In this review, we delve into the remarkable attributes that distinguish Ms. Fogle as a paragon of customer-centric leadership at Captain Cookie.At the heart of Ms. Fogle's approach lies an unwavering commitment to customer satisfaction. With a genuine smile and a genuine interest in each patron's experience, she creates a welcoming atmosphere that transcends mere transactions, fostering genuine connections and lasting impressions. Ms. Fogle's ability to anticipate customer needs and preferences ensures that every visit to Captain Cookie is met with personalized attention and care, elevating the overall dining experience to new heights.In addition to her proficiency in customer service, Ms. Fogle's passion for her work is palpable, infusing every interaction with genuine enthusiasm and energy. Her infectious positivity uplifts both patrons and colleagues alike, creating a vibrant and welcoming environment at Captain Cookie. Whether she's recommending a new treat or simply engaging in friendly conversation, Ms. Fogle's warmth and sincerity leave a lasting impression on all who cross her path.In conclusion, Manager Ms. Hope Fogle at Captain Cookie exemplifies the epitome of customer service excellence, combining dedication, empathy, and passion to create memorable experiences for patrons. Her unwavering commitment to customer satisfaction, coupled with her adeptness in leadership and teamwork, sets her apart as a true service champion in the hospitality industry. As a beacon of warmth and proficiency, Ms. Fogle's contributions to Captain Cookie resonate far beyond the confines of its walls, leaving an indelible mark on all who have the pleasure of crossing her path.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Oatmeal Raisin Cookie, Double Chocolate Chip, Peanut Butter Cookie, Assorted Baker's Dozen, Cookie of the Day, Chocolate Chip, Ice Cream Sandwich, Double Scoop
Exceptional Customer ServiceGeneral ManagerMs. Hope FogleCaptain Cookie & The milk Man : On 02/28/2024In the bustling realm of customer service, exceptional experiences can transform a routine transaction into a memorable encounter. Amidst this pursuit of excellence, General Manager Ms. Hope Fogle at Captain Cookie emerges as a beacon of outstanding service, embodying dedication, warmth, and proficiency in every interaction. In this review, we delve into the remarkable attributes that distinguish Ms. Fogle as a paragon of customer-centric leadership at Captain Cookie.At the heart of Ms. Fogle's approach lies an unwavering commitment to customer satisfaction. With a genuine smile and a genuine interest in each patron's experience, she creates a welcoming atmosphere that transcends mere transactions, fostering genuine connections and lasting impressions. Ms. Fogle's ability to anticipate customer needs and preferences ensures that every visit to Captain Cookie is met with personalized attention and care, elevating the overall dining experience to new heights.In addition to her proficiency in customer service, Ms. Fogle's passion for her work is palpable, infusing every interaction with genuine enthusiasm and energy. Her infectious positivity uplifts both patrons and colleagues alike, creating a vibrant and welcoming environment at Captain Cookie. Whether she's recommending a new treat or simply engaging in friendly conversation, Ms. Fogle's warmth and sincerity leave a lasting impression on all who cross her path.In conclusion, Manager Ms. Hope Fogle at Captain Cookie exemplifies the epitome of customer service excellence, combining dedication, empathy, and passion to create memorable experiences for patrons. Her unwavering commitment to customer satisfaction, coupled with her adeptness in leadership and teamwork, sets her apart as a true service champion in the hospitality industry. As a beacon of warmth and proficiency, Ms. Fogle's contributions to Captain Cookie resonate far beyond the confines of its walls, leaving an indelible mark on all who have the pleasure of crossing her path.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Oatmeal Raisin Cookie, Oatmeal Raisin, Double Chocolate Chip, Peanut Butter Cookie, Assorted Baker's Dozen, Cookie of the Day, Chocolate Chip, Ice Cream Sandwich, Double Scoop
Erin was great! Very helpful & patient with the kids. Thank you!
Atmosphere: 4
Food: 5
Service: 5
Don’t trust the posted hours at this establishment. We took the metro to go grab some dessert, just to find a sign posted in the window that said “sorry we’ll be back at 8:15”. 8:15 came and went but nobody arrived.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I had to come here for some cookies. Just love the name. It is a strong name and happily elevated my expectations. There is not much on the inside besides a couple of small tables, but come on this is to be expected at a cookie storefront! It was colorful on the inside with lively music playing. We ordered four cookies to eat later. Some cookies were better than others, so it was hit and miss. The ginger molasses flavor came through and was soft. The chocolate chocolate chip was nice and chocolaty. The oatmeal raisin was lacking flavor from spices. The snickerdoodle was decent. As a whole I was kind of disappointed only because I wanted every cookie to be amazing.
Great cookies! A worker named Julius is so kind! Got treat yourself for a cookie or their very yummy cookie dough!
The best cookies. Thanks Julius for a great customer service experience!
Love the cookies great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Snickerdoodle, Snickerdoodle Cookie, Assorted Half Dozen, Chocolate Chip Cookie, Chocolate Chip, Confetti
Really friendly staff, great cookies, and best prices in DC