I ordered two chicken, egg, and cheese biscuits, and one bacon, egg, and cheese biscuit through the app for takeout. I received only one chicken, egg, and cheese biscuit. But yet, two bacon, egg, and cheese biscuits. Not what I ordered or asked for.
Atmosphere: 3
Food: 2
Service: 4
Tiffany Smith
The server at the pick up window was rude. A police officer told her that they needed a fork and instead of her just giving him the fork, she looked through his bag and told him the fork was under the salad. It would’ve just been easier to just give him a fork instead of holding up the pick up window line. Then when my name was called, I realized there wasn’t mayonnaise in the bag that I requested. Again, instead of her just giving it to me, she looked my bag too.
Service: 1
Zoë Singleton
Horrible service 0/10
Atmosphere: 1
Food: 1
Service: 1
Gunny L
Definitely low on the scale by Chick fil a standards. Low volume location and they still managed to forget my hash browns from my meal. Only street parking so I didn't bother to go back. I eat a lot of chick fil a and have frequented some super high volume locations and they always get it right so I have higher expectations for a low volume store. Food quality was still good which was their saving grace.
Atmosphere: 4
Food: 5
Service: 3
S. Humphreys
I’m from Pittsburgh and was visiting family in DC. The young lady that took our order was very pleasant, patient, friendly and professional. But the young lady at the pick up window was rude and short with me when I mentioned I had two orders. After getting the 2nd order I asked for napkins and she handed me TWO and I said may I have a few more. She said and I quote “Girl bye” then handed me a few more. I then realized I didn’t have a fork, so I waited and asked a young man and he provided me with a fork. I also thanked them both in which neither reciprocated but the people behind me were thanked and told to have a nice day. I’m big on Customer service and at the moment I was ready to ask for my money back and go elsewhere but I decided not to. Maybe some of your employees need to be retrained!!! No one wants to feel like it’s a problem asking for napkins, condiments or utensils. I’ve been in the Customer service field for over 30 years and the way I was treated was unacceptable. I enjoy Chick fil a but will not go back to this location again. I’ll try a different location. The young lady that took my order was tall brown skinned African American and the rude young lady was a light skinned African American, if that helps.I don’t recall seeing name tags on either. Thank you!
Atmosphere: 2
Food: 5
Service: 3
Autumn
never get my order right, takes 20 min per order
Atmosphere: 1
Food: 1
Service: 1
Eric
I used to avoid this location due to past experiences, but Ruth completely changed that. Her professionalism, sense of urgency, and genuine willingness to assist made a noticeable difference. The entire operation runs more smoothly and efficiently when she’s on shift, compared to days when she isn’t… things tend to move much slower without her. If she isn’t already a manager, she absolutely should be. As a company executive who deeply values excellent customer service, I can confidently say Ruth is doing an outstanding job and deserves recognition for it.
Atmosphere: 5
Food: 5
Service: 5
Un Breakable
They have best ice
Atmosphere: 5
Food: 5
Service: 5
Gustavo Ribeiro
Please add more seating inside!!!
Atmosphere: 1
Food: 4
Service: 4
Mohamed Abdelhameed
Set aside the long wait time to get my food. Staff are very rude. I ordered using the app, and it said to check-in at the pick up window. There was a Shelby at the pick up and I her asked about my order, she just looked at me and didn’t say anything.
Earlier today I arrived with my friends at 2 o’clock. Didn’t order till like 2:30. The servers was moving slow as Christmas with no sense of urgency. The food was cold, not hot. Took long to receive the food.
Atmosphere: 2
Food: 3
Service: 1
Riq
The wait time for food is absolutely ridiculous. Expect to wait at least 20mins after you order. Each time I come here it’s always a horrible experience.
Atmosphere: 1
Food: 4
Service: 1
Adam
The workers are very nasty and have a attitude and they always get your order wrong I asked for a sandwich with no pickles and no lettuce it came with both and they didn’t give me my fries and ice cream
Atmosphere: 1
Food: 1
Service: 1
Josh D
little seating and food took awhile. makayla was nice
I ordered two chicken, egg, and cheese biscuits, and one bacon, egg, and cheese biscuit through the app for takeout. I received only one chicken, egg, and cheese biscuit. But yet, two bacon, egg, and cheese biscuits. Not what I ordered or asked for.
Atmosphere: 3
Food: 2
Service: 4
The server at the pick up window was rude. A police officer told her that they needed a fork and instead of her just giving him the fork, she looked through his bag and told him the fork was under the salad. It would’ve just been easier to just give him a fork instead of holding up the pick up window line. Then when my name was called, I realized there wasn’t mayonnaise in the bag that I requested. Again, instead of her just giving it to me, she looked my bag too.
Service: 1
Horrible service 0/10
Atmosphere: 1
Food: 1
Service: 1
Definitely low on the scale by Chick fil a standards. Low volume location and they still managed to forget my hash browns from my meal. Only street parking so I didn't bother to go back. I eat a lot of chick fil a and have frequented some super high volume locations and they always get it right so I have higher expectations for a low volume store. Food quality was still good which was their saving grace.
Atmosphere: 4
Food: 5
Service: 3
I’m from Pittsburgh and was visiting family in DC. The young lady that took our order was very pleasant, patient, friendly and professional. But the young lady at the pick up window was rude and short with me when I mentioned I had two orders. After getting the 2nd order I asked for napkins and she handed me TWO and I said may I have a few more. She said and I quote “Girl bye” then handed me a few more. I then realized I didn’t have a fork, so I waited and asked a young man and he provided me with a fork. I also thanked them both in which neither reciprocated but the people behind me were thanked and told to have a nice day. I’m big on Customer service and at the moment I was ready to ask for my money back and go elsewhere but I decided not to. Maybe some of your employees need to be retrained!!! No one wants to feel like it’s a problem asking for napkins, condiments or utensils. I’ve been in the Customer service field for over 30 years and the way I was treated was unacceptable. I enjoy Chick fil a but will not go back to this location again. I’ll try a different location. The young lady that took my order was tall brown skinned African American and the rude young lady was a light skinned African American, if that helps.I don’t recall seeing name tags on either. Thank you!
Atmosphere: 2
Food: 5
Service: 3
never get my order right, takes 20 min per order
Atmosphere: 1
Food: 1
Service: 1
I used to avoid this location due to past experiences, but Ruth completely changed that. Her professionalism, sense of urgency, and genuine willingness to assist made a noticeable difference. The entire operation runs more smoothly and efficiently when she’s on shift, compared to days when she isn’t… things tend to move much slower without her. If she isn’t already a manager, she absolutely should be. As a company executive who deeply values excellent customer service, I can confidently say Ruth is doing an outstanding job and deserves recognition for it.
Atmosphere: 5
Food: 5
Service: 5
They have best ice
Atmosphere: 5
Food: 5
Service: 5
Please add more seating inside!!!
Atmosphere: 1
Food: 4
Service: 4
Set aside the long wait time to get my food. Staff are very rude. I ordered using the app, and it said to check-in at the pick up window. There was a Shelby at the pick up and I her asked about my order, she just looked at me and didn’t say anything.
Atmosphere: 1
Service: 1
Restaurantji Recommends
Excellent customer service and good food!
Earlier today I arrived with my friends at 2 o’clock. Didn’t order till like 2:30. The servers was moving slow as Christmas with no sense of urgency. The food was cold, not hot. Took long to receive the food.
Atmosphere: 2
Food: 3
Service: 1
The wait time for food is absolutely ridiculous. Expect to wait at least 20mins after you order. Each time I come here it’s always a horrible experience.
Atmosphere: 1
Food: 4
Service: 1
The workers are very nasty and have a attitude and they always get your order wrong I asked for a sandwich with no pickles and no lettuce it came with both and they didn’t give me my fries and ice cream
Atmosphere: 1
Food: 1
Service: 1
little seating and food took awhile. makayla was nice
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