They didn't have guacamole and there was no warning before I ordered. Cashier not friendly. He was very impatient and rude. I've been having more issues than usual with chipotle. I'm very disappointed!
Tom F
Great staff, kind and energetic. The best option when you need a quick bite before your train home.
Carlton Johnson
Server seemed annoyed that I was there. She even flung down my food. Cashier wasnt friendly either.
Atmosphere: 1
Food: 4
Service: 1
Ravyn
Kids meal
Martin Grams
No queso, no meat except for one option, charged me for extras I did not ask for but they tossed it in without me asking, did not give me a receipt. I paid for a drink and they did not give me a cup and told me I had to pay for the cup and they would not look up the purchase to verify. Been to this Chipotle multiple times and never had a problem until this afternoon. What the heck happened? What you see in the photo is what I got for $26. Photos for proof of terrible purchase. Two of the employees were on their phones, and not even servicing the people in line. Corporate should be aware of this.
Atmosphere: 1
Food: 1
Service: 1
Karan Nayak
Chipotle should seriously audit this store, like literally every employee working this store is rude and not helping customers at all...
Atmosphere: 3
Food: 4
Service: 1
Kate G.
This Chipotle had some of the rudest service I think I have ever received. The lady who asked me what toppings I wanted on my bowl demanded I tell her all at once... I had to think about it because I was ordering for two people. If you are antisocial and unfriendly, maybe customer service just isn't your thing. HORRIBLE HORRIBLE HORRIBLE- avoid at ALL costs. So rude.
Vladimir Turcios
The food was delicious and the restaurant was clean, the crew were friendly.
Atmosphere: 5
Food: 5
Service: 5
Kia G.
Union Station location.Ordered a steak burrito bowl. I took two bites and threw it away. The gray meat literally tasted like food poisoning, and the tomatoes were slimy. I've never been more disgusted. What a waste of money. Avoid this location.
KJ Kim
I love Chipotle, but this is the worst branch they got in terms of service. Absolute worst.
They didn’t even give enough protein and then tried to say more is extra when they hardly added any, it was mostly beans and rice?? They also charged me for a side of queso, when I got it on my burrito. They whole staff needs to be retrained. Place is also filthy. Never going there again! 18$ for a bean and rice burrito I felt robbed.
Atmosphere: 1
Food: 1
Service: 1
K R
I don’t normally leave reviews for chain restaurants but my experience from yesterday warrants one for this particular chipotle establishment.Let’s start with the service as it defines how the rest of your experience will go. The moment you step into line, you experience hostility from an employee who clearly does not want to be there and makes it her mission to let everyone know. Her negative demeanor is so strong that you can see it making her own coworkers anxious and stressed, because they’re too scared to say anything to her. Furthermore, she has little regard for visitors or tourists who do not speak English, or who struggle to speak English. There was a family behind me in line, who clearly did not speak English as their first language. They repeatedly struggled to understand what she was saying because she wouldn’t look at them when speaking and would mumble, so they would look at her in confusion. The moment they expressed confusion, she decided that yelling at them would be the best approach. She yelled “tacos” and “beans” over and over to them, as if that would help resolve the issue. I wonder if for a second she even stopped to consider that maybe pointing at the food options and slowly mouthing the food label would be a better approach. The family had a young girl who was probably the age of 3 or 4. She gripped onto her dad the moment the chipotle employee started yelling at her mother. I thought the terrible treatment would end there, but oh boy was I wrong. She then proceeded to yell at another customer when he started giving her his order. Apparently, she wasn’t ready to take his order though she specifically asked what he was going to get. He stopped trying to talk to her and looked down, seeming like he wanted to cry. I don’t understand why she treats everyone like garbage. I can understand having a bad day, but her character is beyond salvageable and doesn’t deserve empathy. I feel sorry for all the tourists and visitors, and her coworkers, who have to experience her presence every single day.On the food: They were out of a lot of items and the portions were tiny compared to other locations. Despite being out of certain items like chips, they had no interest in making more or offering to make more for the customers. I don’t feel entitled to food but if I’m visiting a restaurant establishment with a set menu, I expect that you will at least be willing to offer the products you’re supposed to sell.After standing in line for what felt like a nightmare, I lost my appetite and didn’t get the items I requested because they were out. If you’re visiting union station, please do yourself a favor and go elsewhere. You are wasting your time and energy on people who don’t care about you or your appetite.
Atmosphere: 1
Food: 2
Service: 1
Kimberly Bedel
They don't have tortillas. Only bowls and salads because machine not hot. No ice or drinks either. They were not ready to open.
Atmosphere: 5
Food: 4
Service: 1
christian Miltoft
Bad service. Mad cashier. Angry at us and telling us to go. Crazy experience. Never comming back.
Atmosphere: 1
Food: 1
Service: 1
A Rod
I am from NJ and the DC workers work 5x faster than any Chip in NJ. For all you DC complainers, you should consider yourself lucky not having slowpoke workers like we do in Jersey. I was absolutely shocked at how fast they get orders done in peak lunch hours
They didn't have guacamole and there was no warning before I ordered. Cashier not friendly. He was very impatient and rude. I've been having more issues than usual with chipotle. I'm very disappointed!
Great staff, kind and energetic. The best option when you need a quick bite before your train home.
Server seemed annoyed that I was there. She even flung down my food. Cashier wasnt friendly either.
Atmosphere: 1
Food: 4
Service: 1
Kids meal
No queso, no meat except for one option, charged me for extras I did not ask for but they tossed it in without me asking, did not give me a receipt. I paid for a drink and they did not give me a cup and told me I had to pay for the cup and they would not look up the purchase to verify. Been to this Chipotle multiple times and never had a problem until this afternoon. What the heck happened? What you see in the photo is what I got for $26. Photos for proof of terrible purchase. Two of the employees were on their phones, and not even servicing the people in line. Corporate should be aware of this.
Atmosphere: 1
Food: 1
Service: 1
Chipotle should seriously audit this store, like literally every employee working this store is rude and not helping customers at all...
Atmosphere: 3
Food: 4
Service: 1
This Chipotle had some of the rudest service I think I have ever received. The lady who asked me what toppings I wanted on my bowl demanded I tell her all at once... I had to think about it because I was ordering for two people. If you are antisocial and unfriendly, maybe customer service just isn't your thing. HORRIBLE HORRIBLE HORRIBLE- avoid at ALL costs. So rude.
The food was delicious and the restaurant was clean, the crew were friendly.
Atmosphere: 5
Food: 5
Service: 5
Union Station location.Ordered a steak burrito bowl. I took two bites and threw it away. The gray meat literally tasted like food poisoning, and the tomatoes were slimy. I've never been more disgusted. What a waste of money. Avoid this location.
I love Chipotle, but this is the worst branch they got in terms of service. Absolute worst.
Atmosphere: 2
Food: 4
Service: 1
Restaurantji Recommends
They didn’t even give enough protein and then tried to say more is extra when they hardly added any, it was mostly beans and rice?? They also charged me for a side of queso, when I got it on my burrito. They whole staff needs to be retrained. Place is also filthy. Never going there again! 18$ for a bean and rice burrito I felt robbed.
Atmosphere: 1
Food: 1
Service: 1
I don’t normally leave reviews for chain restaurants but my experience from yesterday warrants one for this particular chipotle establishment.Let’s start with the service as it defines how the rest of your experience will go. The moment you step into line, you experience hostility from an employee who clearly does not want to be there and makes it her mission to let everyone know. Her negative demeanor is so strong that you can see it making her own coworkers anxious and stressed, because they’re too scared to say anything to her. Furthermore, she has little regard for visitors or tourists who do not speak English, or who struggle to speak English. There was a family behind me in line, who clearly did not speak English as their first language. They repeatedly struggled to understand what she was saying because she wouldn’t look at them when speaking and would mumble, so they would look at her in confusion. The moment they expressed confusion, she decided that yelling at them would be the best approach. She yelled “tacos” and “beans” over and over to them, as if that would help resolve the issue. I wonder if for a second she even stopped to consider that maybe pointing at the food options and slowly mouthing the food label would be a better approach. The family had a young girl who was probably the age of 3 or 4. She gripped onto her dad the moment the chipotle employee started yelling at her mother. I thought the terrible treatment would end there, but oh boy was I wrong. She then proceeded to yell at another customer when he started giving her his order. Apparently, she wasn’t ready to take his order though she specifically asked what he was going to get. He stopped trying to talk to her and looked down, seeming like he wanted to cry. I don’t understand why she treats everyone like garbage. I can understand having a bad day, but her character is beyond salvageable and doesn’t deserve empathy. I feel sorry for all the tourists and visitors, and her coworkers, who have to experience her presence every single day.On the food: They were out of a lot of items and the portions were tiny compared to other locations. Despite being out of certain items like chips, they had no interest in making more or offering to make more for the customers. I don’t feel entitled to food but if I’m visiting a restaurant establishment with a set menu, I expect that you will at least be willing to offer the products you’re supposed to sell.After standing in line for what felt like a nightmare, I lost my appetite and didn’t get the items I requested because they were out. If you’re visiting union station, please do yourself a favor and go elsewhere. You are wasting your time and energy on people who don’t care about you or your appetite.
Atmosphere: 1
Food: 2
Service: 1
They don't have tortillas. Only bowls and salads because machine not hot. No ice or drinks either. They were not ready to open.
Atmosphere: 5
Food: 4
Service: 1
Bad service. Mad cashier. Angry at us and telling us to go. Crazy experience. Never comming back.
Atmosphere: 1
Food: 1
Service: 1
I am from NJ and the DC workers work 5x faster than any Chip in NJ. For all you DC complainers, you should consider yourself lucky not having slowpoke workers like we do in Jersey. I was absolutely shocked at how fast they get orders done in peak lunch hours
Food: 5
Service: 5