Chipotle Mexican Grill
625 Monroe St NE, Washington
(202) 636-4213
Recent Reviews
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10/08/2025- Lunch time! I ordered a bowl: brown rice, black beans, grilled chicken, peppers, lettuce, corn, mild diced tomatoes, 🥑 guacamole on the side with chips, and a pressed apple Nantucket beverage! Yum! Great food experience!
Atmosphere: 5
Food: 5
Service: 5
Nasty place ever bru I found a fly in my bowl
Atmosphere: 1
Food: 1
Service: 1
customer service is so bad here. All they do is talk and play around to much. I will be contacting supervisor because this is so unacceptable
It's funny when you go to Chipotle. To be frank with you, a lot of times the meals are a hit or mess. You go to some places and the food's not cooked right.
The portions are off. Everything is not ideal. The people behind the counter are not very friendly.
But at this one, the very moment this way saw me walk through the door, Josue the manager, made me felt important like it was my first time walking into Chipotle.
The food here was nothing short of phenomenal and truthfully, this should be one of their flagship locations on how to do things correctly.
I’m beyond impressed.
Thank you for the amazing meal
Atmosphere: 5
Food: 5
Service: 5
😒I almost died today in the toilet , something is wrong with the guacamole or the rice , no good I’m good costumer
Order guacamole and it wasn’t fresh at all
Atmosphere: 4
Food: 2
Service: 2
The service is absolutely slow because the employees are talking to each other, playing around making jokes. I waited in line for 18 minutes before it actually started moving. There were 4 people on the line at that and 1 cashier. My bowl was made with an attitude when I asked for double steak. I told the employee that wasn’t a problem and she proceeded. I get to the line just to find out there is no Fajitas, no corn, no sour cream or salad dressing. Mind you it’s 6:30 in the afternoon on a Thursday and this location doesn’t close until 11pm!! I am highly disappointed in this location as a whole.
Atmosphere: 1
Food: 1
Service: 1
The service was great I like how Oscar had a smile while paying my food will be back again 😌
Always A-1.
I ordered ahead of time and the food was ready a few minutes early. Either way there was no line and the bowl was full. Haven't had that in a while
Restaurantji Recommends
Very unprofessional and rude staff. They are poorly trained and serve tortillas that are ripped up. If you want a decent experience, avoid this chipotle location.
Worst Chipotle experience ever. It looks like the attendant and the manager were tired working and didn't wanna be there. They were both rude! I had to leave the store without buying anything anymore. I will never return to this place again.
Apparently the staff makes up their own rules and they have HORRIBLE customer service.
All I asked for was corn, which they didn’t have on the main line but they had it available for online orders.
As the cashier is scooping the corn the MOD goes no pour that out it’s only for online orders. The cashier goes yes but I told her she could have it, the unhappy woman goes I don’t care pour it out, she can’t have it If she didn’t order online…
I’m confused, I’m a paying customer why does it matter if I ordered online or not? I wanted something that was available.
Do not put a person in charge that does not know how to deal with customers, I can’t help it that you hate your job, find another one.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Burrito
I ordered the kids chicken quesadilla yesterday and was ecstatic that it was only $5 ($5.50 with tax).
Today I ordered the same exact thing (from the same cashier), and she charged me for the kids chicken meal (+70¢, total $6.27 with tax). I refuted the charge and she tried to tell me that it was because I ordered chicken. This is WRONG. I specifically heard the staff on the serving line tell her that it was a chicken quesadilla.
I did not get a refund because it wasn’t worth fighting over. But to any patrons, I advise that you don’t blindly pay without thoroughly checking that they are charging you correctly.
To the staff manager: I advise you to train your staff on the intricacies of the menu. It’s not over-complicated to charge the correct item. It shouldn’t be the patrons’ job to make sure the charge is correct on the first place.
Atmosphere: 2
Food: 5
Service: 1
They were out of black beans
Atmosphere: 5
Food: 3
Service: 5
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