Chipotle Mexican Grill

It's always a pleasure to go to Chipotle. The place is clean, the atmosphere is pleasant, and the staff is super friendly and quick when preparing your order. The line moves fast, and I always leave satisfied. Excellent experience every time I go.

Atmosphere: 5

Food: 5

Service: 5

A dude was seen washing his hands with the water from the soda fountain 🙄🤮

Atmosphere: 1

Food: 1

Service: 1

Went in for a quick lunch and left feeling intimidated and uncomfortable. The male staff member making my food was muttering under his breath, looked angry, and created such a tense atmosphere that even his coworkers seemed uneasy around him. What should have been a simple order turned into a very unnecessary disturbing interaction.

Atmosphere: 1

Food: 2

Service: 1

Excellent service! The people working there are very friendly and helpful, food’s fresh too. We turned to this location after being treated unprofessionally from other 2 Chipotles and we got a pleasant experience finally. Shout out to the ladies working there!

Atmosphere: 5

Food: 5

Service: 5

We came to this Chipotle at Union Station in Washington, D.C. around 9:15 PM, a full 45 minutes before closing, and the treatment we received was completely uncalled for. From the moment we walked in, it was clear the staff wanted us out as fast as possible. They were unwelcoming, rushed us through our order, and acted like serving us was a huge inconvenience.

What really made the experience worse was a tall man who was prepping food behind the counter. He was openly hostile, glaring at us, muttering rude and sarcastic comments, and creating a really uncomfortable environment. We weren’t lingering or making a mess—we just wanted to eat, and we were well within their business hours.

If you’re going to close early in spirit, then change your posted hours, because this kind of treatment is unacceptable and my children were extremely uncomfortable. We left feeling disrespected and uncomfortable. I will never return to this location, and I hope management takes a serious look at the way customers are being treated.

i’ve honestly just never witnessed something like this before. The staff basically bullied and made fun of the old woman who was in front of me in line because she was confused. Every time I go to this location the staff act in a completely unprofessional manner that frankly is not a way people should treat other people let alone the way a business should treat customers. This is beyond a customer service issue, it’s about basic kindness and respect. Chipotle corporate needs to step in and do something about this location.

Service: 1

Friendly crew and the service was extremely fast. Lastly, the prices were regular Chipotle prices... Great for a quick meal at a reasonable price.

Atmosphere: 5

Food: 5

Service: 5

Nice place to have a meal.

Store location is so confusing that it doesn’t tell exactly where it is located. On google maps, its looping in circles and there were no markers or guide that tells where store is located. Even directories, not in serial order!

Atmosphere: 3

Food: 4

Service: 4

Portions and service were terrible!

Atmosphere: 1

Food: 1

Service: 1

JB and his team were amazing and there was great customer service

Atmosphere: 5

Food: 2

Service: 5

Service here was absolutely amazing, listened carefully when I ordered. Even offered suggestions for my diet plan as well. I will definitely be going back very soon!!!!

Atmosphere: 5

Food: 5

Service: 5

Great service and food! Would recommended…

Atmosphere: 5

Food: 5

Service: 5

Looks like this used to be on the lower level but has since moved to ground level west side entrance to the left.

This was my first visit and the food was made right fresh and seasoned as well as when 8 asked for double rice and chicken she didn't disappoint. If I'm near by I'll be getting this again.

Atmosphere: 5

Food: 5

Service: 5

The kids love being able to tell the servers what they want on their food. Taco is burritos and such

Atmosphere: 5

Food: 4

Service: 5

I am from California where we have lots of chipotles. I came here to DC and was expecting great service, like the ones in California, but wow was I surprised by how terrible this worker treated me. He had black curly hair in a bun and was working tonight 5/12. I walked in and immediately saw him on his phone in the corner. When he saw me, he came over and I said “hi how are you?” He was silent, didn’t say a thing to me. Then he went and got gloves on without washing his hands first like the workers do in California. I asked him nicely if I could have a little bit of pinto beans on my veggie bowl and he literally put 2 huge scoops on it. It absolutely ruined my meal. After he finished making my bowl, he went directly back into the corner on his phone. This kid was on his phone in that corner every second that I looked in while eating my disgusting meal with way too many beans. When someone walked in, he got off and helped them, but people had to walk up to him, tap his shoulder, and ask to get served. He acts like he hates his life and his job and it’s not a good look on chipotle. I am so incredibly disappointed in the service I received here tonight. He should be fired!

Atmosphere: 1

Food: 1

Service: 1