Stole credit card information and didn't deliver pizza
Atmosphere: 1
Food: 1
Service: 1
KD
The store never delivered my order. The driver was supposedly 15-20 mins away based on the tracker (which is super inaccurate btw). Then all of the sudden, the order was said to be delivered. The driver never contacted me for a pick up and the store didn’t answer the phone when I called to see what happened. I wasn’t even able to get a refund for the mistake by the location.
Atmosphere: 1
Food: 1
Service: 1
LJ Garrett
Imagine stealing a pizza and claiming it was delivered. Y’all are embarrassing. And then hanging up on a customer
Atmosphere: 1
Food: 1
Service: 1
Shealia Tyson
First time having a veggie pizza and I enjoyed it. Since it's close to my location I will try it again.
Vegetarian options: Veggie Pizza available
Atmosphere: 5
Food: 5
Service: 5
Carlos Fuentes
They have bad service 2 hours waiting for a pizza and it doesn't work
Jonathan Lawless
Delivery took over 1 hour from when the driver left the store. We called the store for them to offer us some sort of refund option and they said they don’t do anything. What ?!? Please, don’t order from them.
Atmosphere: 1
Food: 2
Service: 1
Yufei Zoe Ao
Shawn did a good job with my customized pizza (he started right away, i was staring at the tracker and the pizza was in the oven in no time!) the driver Michael was very prompt and polite. I'm happy again after a bad experience in doordash app earlier tonight. Personally, domino's never disappoints me, literally from coast to coast. Maybe i'm just really lucky :D
Food: 5
Service: 5
Henok Aligaz
I’m right here at 11:34 but the store is closed and people are inside talking about is closed but it’s supposed to be closed at 12 midnight
Zoe Russell
Lol these reviews are hilarious. I don’t really expect a lot from chain restaurants. I never order delivery, but my pickup experience is always good. I use the tracker and never have to wait. The toppings are VERY sparse but every ingredient is always there. They always call me when I order too late instead of a silent cancel like the Brentwood Papa J does🙄. The atmosphere isn’t the warmest but it’s always all men and I don’t really require friendliness to pickup a pizza 🤷🏾♀️ but clearly I’m the only one that feels like that 😂. This is a decent spot but I’d recommend picking up if you can or order from Uber eats if the delivery is so bad. It’s 2024 we have options.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Pepperoni Pizza
Angelo Mays
This is my 5th time reaching back out to corporate complaint system, since this issue was not resolved at the store level, furthermore, it was the store manager that was the focus of the complaint. I then initiated this ticket (7322447), after 3 months the ticket has not been replied to or resolved. I need to have the ticket escalated and to understand how and why after paying my money and ordering a pizza, A manager decided he did not want to serve me or deliver to me because I requested an ETA after waiting more than an hour??
Does Domino's have no controls or rules or minimum customer service? Are the associates allowed to become irrational and make policy based on being overworked? I need to have my complaint reviewed and taken seriously. I received a call from the store 2 weeks ago, they assigned it to a brand new asst that did not know what to do or who the Franchise owner is, he was supposed to call back, again that was 2 weeks ago
This Domino's is the worst...my wife attempted to place an order for delivery. Employee said she couldn't hear her. Wife spoke up and employee. Said she was yelling!! And hung up on her. Wife drove to location and spoke with manager...he turned out to be just as ignorant. Sad
MacCallister Higgins
Made an order online, driver called and said the app gave it to the wrong store more than an hour later, annd cancelled. Looked it up and the store is only 8 minutes away. Either Keith or Sean.
Atmosphere: 1
Food: 1
Service: 1
aluminum
Always 45min to an hour delay. No sorry.
Atmosphere: 1
Food: 3
Service: 1
Xavier Hernandez
Really bad customer service i had to cancel my order because the employee was frustrated and started screaming
Service: 1
Paul Beyer
Ordered a pizza online at 12:20pm and at 2:20pm called to check the status of it and the employee that answered the phone told me it was extremely busy and soon as a drive returns my pizza will go out when I questioned is it going to be cold his reply was no its been sitting under the heat lamp. I said so I'm going to get old pizza becasue according to the APP it was out of the oven at 12:41 so the pizza will be sitting there for almost 2 hours his response was do you still want it or cancel it... I said I want it I just don't want old cold pizza... needless to say the employee took upon himself and canceled the order... So I ordered one from Papa John's and it was delivered with in 40 minutes and I recommend everyone to do that it's apparent that this employee doesn't want the business!
Stole credit card information and didn't deliver pizza
Atmosphere: 1
Food: 1
Service: 1
The store never delivered my order. The driver was supposedly 15-20 mins away based on the tracker (which is super inaccurate btw). Then all of the sudden, the order was said to be delivered. The driver never contacted me for a pick up and the store didn’t answer the phone when I called to see what happened. I wasn’t even able to get a refund for the mistake by the location.
Atmosphere: 1
Food: 1
Service: 1
Imagine stealing a pizza and claiming it was delivered. Y’all are embarrassing. And then hanging up on a customer
Atmosphere: 1
Food: 1
Service: 1
First time having a veggie pizza and I enjoyed it. Since it's close to my location I will try it again.
Vegetarian options: Veggie Pizza available
Atmosphere: 5
Food: 5
Service: 5
They have bad service 2 hours waiting for a pizza and it doesn't work
Delivery took over 1 hour from when the driver left the store. We called the store for them to offer us some sort of refund option and they said they don’t do anything. What ?!?
Please, don’t order from them.
Atmosphere: 1
Food: 2
Service: 1
Shawn did a good job with my customized pizza (he started right away, i was staring at the tracker and the pizza was in the oven in no time!) the driver Michael was very prompt and polite. I'm happy again after a bad experience in doordash app earlier tonight. Personally, domino's never disappoints me, literally from coast to coast. Maybe i'm just really lucky :D
Food: 5
Service: 5
I’m right here at 11:34 but the store is closed and people are inside talking about is closed but it’s supposed to be closed at 12 midnight
Lol these reviews are hilarious. I don’t really expect a lot from chain restaurants. I never order delivery, but my pickup experience is always good. I use the tracker and never have to wait. The toppings are VERY sparse but every ingredient is always there. They always call me when I order too late instead of a silent cancel like the Brentwood Papa J does🙄. The atmosphere isn’t the warmest but it’s always all men and I don’t really require friendliness to pickup a pizza 🤷🏾♀️ but clearly I’m the only one that feels like that 😂. This is a decent spot but I’d recommend picking up if you can or order from Uber eats if the delivery is so bad. It’s 2024 we have options.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Pepperoni Pizza
This is my 5th time reaching back out to corporate complaint system, since this issue was not resolved at the store level, furthermore, it was the store manager that was the focus of the complaint.
I then initiated this ticket (7322447), after 3 months the ticket has not been replied to or resolved.
I need to have the ticket escalated and to understand how and why after paying my money and ordering a pizza, A manager decided he did not want to serve me or deliver to me because I requested an ETA after waiting more than an hour??
Does Domino's have no controls or rules or minimum customer service? Are the associates allowed to become irrational and make policy based on being overworked?
I need to have my complaint reviewed and taken seriously. I received a call from the store 2 weeks ago, they assigned it to a brand new asst that did not know what to do or who the Franchise owner is, he was supposed to call back, again that was 2 weeks ago
Service: 1
Restaurantji Recommends
This Domino's is the worst...my wife attempted to place an order for delivery. Employee said she couldn't hear her. Wife spoke up and employee. Said she was yelling!! And hung up on her. Wife drove to location and spoke with manager...he turned out to be just as ignorant. Sad
Made an order online, driver called and said the app gave it to the wrong store more than an hour later, annd cancelled. Looked it up and the store is only 8 minutes away. Either Keith or Sean.
Atmosphere: 1
Food: 1
Service: 1
Always 45min to an hour delay. No sorry.
Atmosphere: 1
Food: 3
Service: 1
Really bad customer service i had to cancel my order because the employee was frustrated and started screaming
Service: 1
Ordered a pizza online at 12:20pm and at 2:20pm called to check the status of it and the employee that answered the phone told me it was extremely busy and soon as a drive returns my pizza will go out when I questioned is it going to be cold his reply was no its been sitting under the heat lamp. I said so I'm going to get old pizza becasue according to the APP it was out of the oven at 12:41 so the pizza will be sitting there for almost 2 hours his response was do you still want it or cancel it... I said I want it I just don't want old cold pizza... needless to say the employee took upon himself and canceled the order... So I ordered one from Papa John's and it was delivered with in 40 minutes and I recommend everyone to do that it's apparent that this employee doesn't want the business!
Food: 1
Service: 1
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