Could have really gone better!! We had horrible table service - orders not taken right, very cold and unwelcoming staff (waiting staff) behavior.Got coffee twice over, each time it was almost cold. And the staff would go on to explain how it's made in another part of the building and it turns up cold when they receive it. I wasn't asking for too much in a restaurant when I asked for my coffee to be hot, but maybe I was.
Atmosphere: 2
Food: 3
Service: 1
Robert Cannella
Was seated quickly and waited almost 10 minutes for someone to even get us a water. At that point we just called it and got up and walked out.
Atmosphere: 1
Food: 1
Service: 1
Dale W.
Poor service. Overpriced and mediocre food. $45 for a breakfast buffet. Disorganized wait staff and cashier. Other than all this, it was great. lol
Michael R.
Great food! Yes, it is pricey but, this is a hotel in the middle of everything. The service staff is very attentive and the coffee is high octane! The dining area is quiet with a subdued view of the lobby and outside areas. The seating offers a nice perch for people watching too.
C W
Buffet selection is poor. Food quality is mediocre, scrambled eggs dried out! Service is ok. Definitely not worth the $35! Maybe in the $20 range, if that!
Atmosphere: 3
Food: 2
Service: 3
Eric Nelson
Friendly staff, and food came out fast. I ordered the Eggs Benedict and had my food in under 10 minutes. One table over had their food in close to 5 minutes. I've never had breakfast come out so quickly!Food was good, too, and at a price I would expect from a hotel restaurant. Some acoustical treatments would go a long way here, though, as it was fairly noisy despite being only half full...Presentation was awesome, though, and looked very high class. Especially for how fast it came out.
Atmosphere: 4
Food: 4
Service: 4
Kayla Zinter
Ya’ll know this Minnesota girl was thrilled to find asparagus in my pack out breakfast sandwich! The egg and bacon were fresh and cooked to perfection, thank you local farmers! Quick, friendly, and personalized service! I was in a hurry to get back to my conference and they had me in and out in minutes. *also, you’ll always wow me with compostable to go containers. Don’t listen to the people who grumble about it, they’ll adapt eventually.Dietary restrictions: I’m one of those sensory sensitive gals, and they didn’t hesitate
Atmosphere: 5
Food: 5
Service: 5
Johnny Matthes
Nicest hotel I have been in for $90
Atmosphere: 4
Food: 4
Service: 4
Myriam Benhamadouche
Very pleasant setting for a drink or a treat with the burger which is a pure delight (something I never thought to say for a burger) or a great pizza. The dishes are hearty, delicious and justify their price. The service is friendly and smiling.
Had to wait over twenty minutes for a glass of water, another 20 minutes to even take our order, then another TWO HOURS after that to get our food.Was told that it was out of the server's hands because all the restaurants in the building share a kitchen.If the kitchen can't handle the volume of food, one of the food service options needs to be closed.This was a case of mismanagement and ill-equipped staff.After the long wait for my food, the order was rung in wrong, so I didn't even get what I ordered.Ruined our plans for the afternoon and was a very unsatisfactory meal.Wheelchair accessibility: Wheelchair Accessible
Atmosphere: 1
Food: 1
Service: 1
Teria Armstead-Busby
Our Food was EXCELLENT!!!Taste like a 5 ***** RestaurantOur server Mei S and staff was so kind and pleasant. What a Wonderful experience. Made our first day in Washington DC at the Hilton Resorts a Great one.Thank you ?Teria
Atmosphere: 5
Food: 5
Service: 5
Christina Weber
Ok, so the food was good. Whoever they have working in the kitchen is quite good. I have to give them that.The serving staff? Not so much. Basically if you’re not getting the breakfast buffet they just don’t know what to do. They have getting you coffee and water down pat and NOTHING else. They seem actively confused by any other request, including other beverages and even seem put off by the concept of you asking questions about the menu (we didn’t even want any modification, we just literally had a couple questions). They were not short staffed. There actually seemed to be an over abundance of staff. None of whom seemed emotionally prepared for any kind of verbal interaction with guests (or they just cared so little it seemed that way).Multiple times they just mumbled something in response to a request or question, we asked again what they said, they mumbled again and turned to wander away and ignored us asking again, still having no idea what they said. Literally just walked away as we were speaking. And again, NOT SHORT STAFFED AT ALL. There were literally 3 other staff slowly wandering around nearby the tables just adjacent to us.Requested a soda at the beginning. Asked 3 more times before they said they don’t have that kind of soda. Asked for an alternative and even later finally get a glass of completely flat soda.It honestly felt like they didn’t have an actual servers and are just forcing the cleaning staff to fill in. That was the quality of the interaction.But again, the kitchen staff are on point. The food was good so I can’t one star them. I don’t know what’s going on with their front of house staffing, the contrast in quality from the kitchen to the front was absolutely baffling.So take that as you will.
Kaci F.
We had the breakfast buffet, and it was quite good. It was a little pricey, but that was okay. I understand that everything in Washington DC is a little more expensive than WV. My buffet plus tip was $40. This restaurant is located in the hotel that we stayed at. The spread was nice, and I left full. If I visited Washington DC again, I'd probably grab breakfast there once more. The staff was also very pleasant and professional.
J Chapman
I’m here for a conference and the brunch buffet is really good… but the service is even better, quite impeccable in fact!
Could have really gone better!! We had horrible table service - orders not taken right, very cold and unwelcoming staff (waiting staff) behavior.Got coffee twice over, each time it was almost cold. And the staff would go on to explain how it's made in another part of the building and it turns up cold when they receive it. I wasn't asking for too much in a restaurant when I asked for my coffee to be hot, but maybe I was.
Atmosphere: 2
Food: 3
Service: 1
Was seated quickly and waited almost 10 minutes for someone to even get us a water. At that point we just called it and got up and walked out.
Atmosphere: 1
Food: 1
Service: 1
Poor service. Overpriced and mediocre food. $45 for a breakfast buffet. Disorganized wait staff and cashier. Other than all this, it was great. lol
Great food! Yes, it is pricey but, this is a hotel in the middle of everything. The service staff is very attentive and the coffee is high octane! The dining area is quiet with a subdued view of the lobby and outside areas. The seating offers a nice perch for people watching too.
Buffet selection is poor. Food quality is mediocre, scrambled eggs dried out! Service is ok. Definitely not worth the $35! Maybe in the $20 range, if that!
Atmosphere: 3
Food: 2
Service: 3
Friendly staff, and food came out fast. I ordered the Eggs Benedict and had my food in under 10 minutes. One table over had their food in close to 5 minutes. I've never had breakfast come out so quickly!Food was good, too, and at a price I would expect from a hotel restaurant. Some acoustical treatments would go a long way here, though, as it was fairly noisy despite being only half full...Presentation was awesome, though, and looked very high class. Especially for how fast it came out.
Atmosphere: 4
Food: 4
Service: 4
Ya’ll know this Minnesota girl was thrilled to find asparagus in my pack out breakfast sandwich! The egg and bacon were fresh and cooked to perfection, thank you local farmers! Quick, friendly, and personalized service! I was in a hurry to get back to my conference and they had me in and out in minutes. *also, you’ll always wow me with compostable to go containers. Don’t listen to the people who grumble about it, they’ll adapt eventually.Dietary restrictions: I’m one of those sensory sensitive gals, and they didn’t hesitate
Atmosphere: 5
Food: 5
Service: 5
Nicest hotel I have been in for $90
Atmosphere: 4
Food: 4
Service: 4
Very pleasant setting for a drink or a treat with the burger which is a pure delight (something I never thought to say for a burger) or a great pizza. The dishes are hearty, delicious and justify their price. The service is friendly and smiling.
Atmosphere: 5
Food: 5
Service: 5
Food was far too pricey for what served.
Atmosphere: 4
Food: 3
Service: 3
Restaurantji Recommends
Had to wait over twenty minutes for a glass of water, another 20 minutes to even take our order, then another TWO HOURS after that to get our food.Was told that it was out of the server's hands because all the restaurants in the building share a kitchen.If the kitchen can't handle the volume of food, one of the food service options needs to be closed.This was a case of mismanagement and ill-equipped staff.After the long wait for my food, the order was rung in wrong, so I didn't even get what I ordered.Ruined our plans for the afternoon and was a very unsatisfactory meal.Wheelchair accessibility: Wheelchair Accessible
Atmosphere: 1
Food: 1
Service: 1
Our Food was EXCELLENT!!!Taste like a 5 ***** RestaurantOur server Mei S and staff was so kind and pleasant. What a Wonderful experience. Made our first day in Washington DC at the Hilton Resorts a Great one.Thank you ?Teria
Atmosphere: 5
Food: 5
Service: 5
Ok, so the food was good. Whoever they have working in the kitchen is quite good. I have to give them that.The serving staff? Not so much. Basically if you’re not getting the breakfast buffet they just don’t know what to do. They have getting you coffee and water down pat and NOTHING else. They seem actively confused by any other request, including other beverages and even seem put off by the concept of you asking questions about the menu (we didn’t even want any modification, we just literally had a couple questions). They were not short staffed. There actually seemed to be an over abundance of staff. None of whom seemed emotionally prepared for any kind of verbal interaction with guests (or they just cared so little it seemed that way).Multiple times they just mumbled something in response to a request or question, we asked again what they said, they mumbled again and turned to wander away and ignored us asking again, still having no idea what they said. Literally just walked away as we were speaking. And again, NOT SHORT STAFFED AT ALL. There were literally 3 other staff slowly wandering around nearby the tables just adjacent to us.Requested a soda at the beginning. Asked 3 more times before they said they don’t have that kind of soda. Asked for an alternative and even later finally get a glass of completely flat soda.It honestly felt like they didn’t have an actual servers and are just forcing the cleaning staff to fill in. That was the quality of the interaction.But again, the kitchen staff are on point. The food was good so I can’t one star them. I don’t know what’s going on with their front of house staffing, the contrast in quality from the kitchen to the front was absolutely baffling.So take that as you will.
We had the breakfast buffet, and it was quite good. It was a little pricey, but that was okay. I understand that everything in Washington DC is a little more expensive than WV. My buffet plus tip was $40. This restaurant is located in the hotel that we stayed at. The spread was nice, and I left full. If I visited Washington DC again, I'd probably grab breakfast there once more. The staff was also very pleasant and professional.
I’m here for a conference and the brunch buffet is really good… but the service is even better, quite impeccable in fact!