We walked into confusion. The hostess did not have a clue where to sit people and had to keep asking for help. First she wanted to stick us in a cramped corner when there were plenty of more spacious tables for two next to the spot. She ended up moving another group to a larger table and then seating us in another area. We waited for about 10 minutes with no service and then left. Unfortunately, if this is the norm for brand in the US, it has fallen.
Atmosphere: 2
Service: 1
Spunky Artis
Winnie is so helpful fun love her energy beautiful personality
Atmosphere: 5
Food: 5
Service: 5
Brett Seaton
WINNIE!!!!! IS THE SHITTTTT HARD ROCK!!!!!!!!!
Atmosphere: 5
Food: 5
Service: 5
Scotty Lynch
Service,food and seating was great. Definitely come here if in D.C.
Atmosphere: 5
Food: 5
Service: 5
Kevin Doerksen
Winnie, Tyrese and Troy gave GREAT service! Highly recommended!!!
Atmosphere: 5
Food: 5
Service: 5
Two Dogs
We had an outstanding experience at the Hard Rock Cafe thanks to our amazing servers, Winnie and Caesar. From the moment we sat down, they were both friendly, attentive, and made us feel genuinely welcomed. They anticipated everything we needed, kept our drinks filled, and made great recommendations from the menu.
Their teamwork and upbeat energy really stood out — you could tell they enjoy what they do and take pride in providing excellent service. It made our visit feel special and fun, which is exactly what you want at Hard Rock!
A huge thank-you to Winnie and Caesar for making our meal such a great experience. We’ll definitely be back — and hope to sit in their section again!
Atmosphere: 5
Food: 5
Service: 5
Adam Rhodes
Not great. Food was edible but steak tough as leather. Server was friendly but not very attentive. Went to get refill of water and didn't come back until meal was finished then offered to get water again and came back with the bill!! I was going to stay longer for drinks but decided to take my custom elsewhere. Nice decor but won't be returning any time soon
Atmosphere: 4
Food: 2
Service: 2
Moon Dragon
Winnie is the best server ever!!!!
Atmosphere: 3
Food: 4
Service: 5
Zack Wilson
My colleague and I had an exceptional lunch visit, thanks to the warm and attentive service we received. From the moment we arrived, the staff made us feel welcome and well cared for. The atmosphere was inviting, and everything ran smoothly, making our lunch break not just relaxing but memorable. A special shoutout to Winnie, who truly went above and beyond! Her professionalism, friendly demeanor, and attention to detail made a lasting impression. She ensured we had everything we needed and checked in with us just the right amount—never intrusive, always helpful. Winnie’s outstanding customer service turned a great experience into an unforgettable one. Highly recommend for anyone looking for top-tier service and a pleasant dining experience. We’ll definitely be back!
Winnie was fantastic serving us, could not have asked for better!
Atmosphere: 5
Food: 5
Service: 5
Zoe McFadyen
Winnie was superb!
Atmosphere: 5
Food: 5
Service: 5
NESTOR GARAVITO
Winnie is the best !!! Great customer service. Good good as always.
Atmosphere: 5
Food: 5
Service: 5
Carolyn Woods
Winnie was an excellent sever! Very enthusiastic and kind!! She was thoughtful and detail oriented!! Great birthday experience for my son’s 15th birthday. Very happy with the food also. The French fries were excellent. Excellent drinks and burgers. Outstanding experience 🩷🩷🩷🎤🎸
Atmosphere: 5
Food: 5
Service: 5
Fun Guy
Winnie was a fantastic server, very attentive and knowledgeable of the menu. All of our food was great. A very good experience overall!
We walked into confusion. The hostess did not have a clue where to sit people and had to keep asking for help. First she wanted to stick us in a cramped corner when there were plenty of more spacious tables for two next to the spot. She ended up moving another group to a larger table and then seating us in another area. We waited for about 10 minutes with no service and then left. Unfortunately, if this is the norm for brand in the US, it has fallen.
Atmosphere: 2
Service: 1
Winnie is so helpful fun love her energy beautiful personality
Atmosphere: 5
Food: 5
Service: 5
WINNIE!!!!! IS THE SHITTTTT HARD ROCK!!!!!!!!!
Atmosphere: 5
Food: 5
Service: 5
Service,food and seating was great. Definitely come here if in D.C.
Atmosphere: 5
Food: 5
Service: 5
Winnie, Tyrese and Troy gave GREAT service! Highly recommended!!!
Atmosphere: 5
Food: 5
Service: 5
We had an outstanding experience at the Hard Rock Cafe thanks to our amazing servers, Winnie and Caesar. From the moment we sat down, they were both friendly, attentive, and made us feel genuinely welcomed. They anticipated everything we needed, kept our drinks filled, and made great recommendations from the menu.
Their teamwork and upbeat energy really stood out — you could tell they enjoy what they do and take pride in providing excellent service. It made our visit feel special and fun, which is exactly what you want at Hard Rock!
A huge thank-you to Winnie and Caesar for making our meal such a great experience. We’ll definitely be back — and hope to sit in their section again!
Atmosphere: 5
Food: 5
Service: 5
Not great. Food was edible but steak tough as leather. Server was friendly but not very attentive. Went to get refill of water and didn't come back until meal was finished then offered to get water again and came back with the bill!! I was going to stay longer for drinks but decided to take my custom elsewhere. Nice decor but won't be returning any time soon
Atmosphere: 4
Food: 2
Service: 2
Winnie is the best server ever!!!!
Atmosphere: 3
Food: 4
Service: 5
My colleague and I had an exceptional lunch visit, thanks to the warm and attentive service we received. From the moment we arrived, the staff made us feel welcome and well cared for. The atmosphere was inviting, and everything ran smoothly, making our lunch break not just relaxing but memorable.
A special shoutout to Winnie, who truly went above and beyond! Her professionalism, friendly demeanor, and attention to detail made a lasting impression. She ensured we had everything we needed and checked in with us just the right amount—never intrusive, always helpful. Winnie’s outstanding customer service turned a great experience into an unforgettable one.
Highly recommend for anyone looking for top-tier service and a pleasant dining experience. We’ll definitely be back!
Atmosphere: 5
Food: 5
Service: 5
Winnie great customer service
Atmosphere: 5
Food: 4
Service: 5
Restaurantji Recommends
Winnie was fantastic serving us, could not have asked for better!
Atmosphere: 5
Food: 5
Service: 5
Winnie was superb!
Atmosphere: 5
Food: 5
Service: 5
Winnie is the best !!!
Great customer service. Good good as always.
Atmosphere: 5
Food: 5
Service: 5
Winnie was an excellent sever! Very enthusiastic and kind!! She was thoughtful and detail oriented!! Great birthday experience for my son’s 15th birthday. Very happy with the food also. The French fries were excellent. Excellent drinks and burgers. Outstanding experience 🩷🩷🩷🎤🎸
Atmosphere: 5
Food: 5
Service: 5
Winnie was a fantastic server, very attentive and knowledgeable of the menu. All of our food was great. A very good experience overall!
Atmosphere: 5
Food: 5
Service: 5
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