Hill East Burger

Absolutely wild that there is a mandatory 20% service fee for a place that is seat yourself and order yourself (via QR). The wrong menus were on the table. What, exactly, is the service?

Burgers were very good.

Food: 5

Service: 1

Good evening, We ate at your facility on Sunday evening. I ordered a Lancaster burger on gluten free roll. My husband ordered the OK burger. I have to tell you that I am soooo thankful that we ate there. The burger with the gf roll was phenomenal! The roll didn’t fall apart, it had delicious taste and the burger was perfect. I have celiac’s disease so sometimes it’s a little hard for me to eat out & not worry about cross contamination. But your facility is fantastic! Thank you so much!

I’m super confused by these good reviews on here… which led me to have this place saved for a while. Me and my homegirl tried it on a whim and…. absolutely not. Maybe we came on an off day, but the burger tasted like it was cooked directly with bacon grease (and my friend doesn’t eat pork)- making it inaccessible to share. Patties have no seasoning. It just tasted like bacon grease and salt? We got the fish sandwich special and it again was bland, even the tartar sauce was just a no go. We literally left happy hour to come and try this place out and ended up having to just make dinner at home. To spend $50 dollars on everything, we sadly won’t be back.

Food: 1

Burger was just okay. I didn't like the self-service ordering using the QR code and not having a server. It made the restaurant feel very impersonal and just not that fun.

Atmosphere: 2

Food: 3

Service: 1

Does the photo below to you look like it is worth $19? This is their supposedly famous $15 Steeze burger (their most expensive) plus the mandatory 20% tip that they auto-charge you regardless of how poor the service is. Not a single server asked me how I was or if I had questions. I was given water without a word and then figured on ordering anything completely on my own despite having questions. Then came the burger and it was no better than an average fast casual burger.

Atmosphere: 3

Food: 2

Service: 2

Update! Hill East Burger is definitely worth the visit. The food was piping hot this time, and they added several gluten free options (GF bun).

I’d still encourage a gluten free French fry, but I get the curly-ish fries are unique. The price point on the appetizers is really reasonable for what you get - especially the fries. We actually ended up trying a few appetizers and splitting the larger burger it was more price effective. The pork Rinds were average - I know it goes with the theme but a solid chip - something a little more salty and less porky- would be great. The cheese was awesome.

I actually think the double burger was bigger this time. It was temp hot and juicy.

The cocktails (while a bit pricy) we’re tasty. We didn’t love that they’re pre made, but appreciate when alcohol comes fast and understandable for the size of the bar.

They are still charging 20% service fee on the check - stay conscious !

Old review:

Full disclosure- we live nearby so really want this place to succeed but have to be honest. It’s a good neighborhood spot, but there are needed Improvements:

(1) Hotter food - my cheese was barely melted. My partners was warm-ish.

(2) any side that’s gluten free - ideally Fries but another side without gluten would be nice.

(3) price. Sorry but over $20 (20% service fee + 20% tip) for a burger, no fries. The burger is good but not that good. The competition (shall not be named but in very close proximity) has a delicious burger and fries for $20, and they have a Gluten Free Bun.

We shall try it again because we really want to love this place. But charging so much for mediocre food is not OK.

Atmosphere: 4

Food: 4

Service: 3

Burger was kinda salty the onion ring was overcooked

Atmosphere: 2

Food: 3

Service: 4

“No spicy please”, they put the spiciest thing they had in my burger.

Does not worth it.

Atmosphere: 4

Food: 2

Service: 4

One of the very best places in DC and one of the very best burgers I’ve ever had. Great atmosphere and a super interesting menu. Everything was phenomenal. Can’t recommend it enough. So happy I found this place in my town.

Atmosphere: 5

Food: 5

Service: 5

Veggie burger is weirdly under seasoned/salted

Solid fries and burgers, and I liked the self-service. However I don't like the forced 20% service fee.

Atmosphere: 5

Food: 5

Service: 4

Recommended dishes: Burger, Curly-Ish Fries

The best burgers in DC.
Great ambience and friendly staff

Atmosphere: 5

Food: 5

Service: 5

The food and service are good. It is more than somewhat annoying that a 20% ‘Service Fee’ is automatically added to the bill–regardless of the quality of service–AND the business imposes sales tax on their service fee.

Atmosphere: 4

Food: 4

Amazing food

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burger

One of my favorite burger places in the DC area. Quick walk from the Potomac Ave metro station (orange, silver, blue)

Atmosphere: 5

Food: 5

Service: 5