Every time I’ve came to pick up at this location or order. Specifically doing the morning hours? It’s always the same guy older with long dreadlocks? He is an absolutely nasty attitude, he’s never smiling. He is in the least bit friendly.. This isn’t the personality that you’re used to seeing in the front of house of a business. He stares at everyone with a blank stare and literally has toxic energy! This is definitely an opportunity for management to coach the team and to turn around these behaviors
Granada “Nada” Brown
Order a happy meal,no toy. I ordered a 10 piece nugget meal. The nuggets were hard and I paid for extra sauce. I didn't receive the sauce I paid for
Atmosphere: 1
Food: 1
Service: 1
Ching-Huan Wang
The clerk was kind and offered help actively.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Mcnuggets, French Fries
Guibout Stephan
The day I visited, the restaurant room was partially closed, it seemed that the rest of the room was used for interviews by restaurant staff during rush hour. Lack of tables to eat on site.
Atmosphere: 2
Food: 4
Service: 3
ErriiGames
I order to pick up, and the service was very fast. But they forgot two medium fries. Coming from someone that never complaints
Giulia Matilde Fiore
I didn't like it at all compared to the other Mc's. First of all there were no screens for ordering, which I always get on very well with, but it doesn't matter, then you couldn't eat at the tables but had to do takeaway (perhaps because I went in the evening, not I know). I got a crispy, and it was different from the "normal" ones. The bread was different and there was only the schnitzel, nothing else. Finally I wanted to get the bacon and cheese fries but they didn't have them. The only positive thing was that there weren't many people so I didn't have to wait long.
Atmosphere: 1
Food: 3
Service: 2
Eli Castillo
Absolutely terrible experience at the McDonald's in Union Station. The employees were unprofessional and the management was even worse. A complete disregard for customers. We were nearly soaked by a careless employee and then ignored by the manager who seemed more interested in catering to Spanish-speaking customers. When we asked for a manager to address the situation, we were met with aggression. Avoid this location at all costs. Horrible service and an unpleasant atmosphere
Atmosphere: 1
Food: 1
Service: 1
Paul Neubert
Despite the high prices, the restaurant is a mess, with trash littered everywhere, the seating area closed off, and the soda fountains not working.
Atmosphere: 1
Food: 3
Service: 4
Spoon
They do not carry the 5$ meal deals
Kevin Hargrave
When will the staff realize that this is a train station, they take so long to prepare orders and yesterday the clerk is calling my number and I am acknowledging it while standing right in front of him, and he just start calling other numbers...the dining area stays dirty as well as the soda area....do better...owners you need to do an unannounced walk through before you go bankrupt...
Very quick staff members. Fairly priced food. Very quick delivery. Clean location. Anytime I come to DC, I'll always stop by here. The food is delicious ?.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Mac, French Fries
Stephanie DiPaolo
In a dark corner of Union Station…
Atmosphere: 3
Food: 4
Service: 3
Yaromirr Sneh
Classic McDonald's fast food + very fast processing of the order (good when I had little time for the train) + self-taping of drinks around the corner out of sight of the staff :)
Atmosphere: 5
Food: 5
Service: 5
Trevor Bo
Great customer service here. I was just served by a firefly and professional lady and the service quality is both personable and efficient. And the serving lady has amazing nails.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Sausage Mcmuffin
Sajib Acharjee
I never experienced this unprofessional behavior from any staffs anywhere. Train them or fire them. I almost waited 20 mins asking to pass my order(already processed). They are too reluctant to listen customers. Horrible! I was gonna miss my train. There was tall thin skinny guy, was the worst towards customers.
Every time I’ve came to pick up at this location or order. Specifically doing the morning hours? It’s always the same guy older with long dreadlocks? He is an absolutely nasty attitude, he’s never smiling. He is in the least bit friendly.. This isn’t the personality that you’re used to seeing in the front of house of a business. He stares at everyone with a blank stare and literally has toxic energy! This is definitely an opportunity for management to coach the team and to turn around these behaviors
Order a happy meal,no toy.
I ordered a 10 piece nugget meal. The nuggets were hard and I paid for extra sauce. I didn't receive the sauce I paid for
Atmosphere: 1
Food: 1
Service: 1
The clerk was kind and offered help actively.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Mcnuggets, French Fries
The day I visited, the restaurant room was partially closed, it seemed that the rest of the room was used for interviews by restaurant staff during rush hour.
Lack of tables to eat on site.
Atmosphere: 2
Food: 4
Service: 3
I order to pick up, and the service was very fast. But they forgot two medium fries. Coming from someone that never complaints
I didn't like it at all compared to the other Mc's. First of all there were no screens for ordering, which I always get on very well with, but it doesn't matter, then you couldn't eat at the tables but had to do takeaway (perhaps because I went in the evening, not I know). I got a crispy, and it was different from the "normal" ones. The bread was different and there was only the schnitzel, nothing else. Finally I wanted to get the bacon and cheese fries but they didn't have them. The only positive thing was that there weren't many people so I didn't have to wait long.
Atmosphere: 1
Food: 3
Service: 2
Absolutely terrible experience at the McDonald's in Union Station. The employees were unprofessional and the management was even worse. A complete disregard for customers. We were nearly soaked by a careless employee and then ignored by the manager who seemed more interested in catering to Spanish-speaking customers. When we asked for a manager to address the situation, we were met with aggression. Avoid this location at all costs. Horrible service and an unpleasant atmosphere
Atmosphere: 1
Food: 1
Service: 1
Despite the high prices, the restaurant is a mess, with trash littered everywhere, the seating area closed off, and the soda fountains not working.
Atmosphere: 1
Food: 3
Service: 4
They do not carry the 5$ meal deals
When will the staff realize that this is a train station, they take so long to prepare orders and yesterday the clerk is calling my number and I am acknowledging it while standing right in front of him, and he just start calling other numbers...the dining area stays dirty as well as the soda area....do better...owners you need to do an unannounced walk through before you go bankrupt...
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
Very quick staff members.
Fairly priced food.
Very quick delivery.
Clean location.
Anytime I come to DC, I'll always stop by here.
The food is delicious ?.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Mac, French Fries
In a dark corner of Union Station…
Atmosphere: 3
Food: 4
Service: 3
Classic McDonald's fast food
+ very fast processing of the order (good when I had little time for the train)
+ self-taping of drinks around the corner out of sight of the staff :)
Atmosphere: 5
Food: 5
Service: 5
Great customer service here. I was just served by a firefly and professional lady and the service quality is both personable and efficient. And the serving lady has amazing nails.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Sausage Mcmuffin
I never experienced this unprofessional behavior from any staffs anywhere. Train them or fire them. I almost waited 20 mins asking to pass my order(already processed). They are too reluctant to listen customers. Horrible! I was gonna miss my train. There was tall thin skinny guy, was the worst towards customers.
Service: 1
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