Neuhaus Chocolates

Great Service. The staff made me feel welcome and they were happy to answer all my questions. The manager also was very knowledgeable of the chocolate origins, and history of the company.

The staff here is top notch. They make you feel welcome. I was happy 🙂 to receive some complimentary samples of Neuhaus Chocolates. It's magnificent Belgium made chocolate in so many amazing flavors. I joined the Neuhaus rewards program and received a gold box with two chocolates with my purchase of chocolates. What a generous chocolatier to provide samples of their delicious chocolates. A big thank you to the outstanding staff who were so kind. My only regret is not buying more chocolate for my long trip back to Michigan.

Great customer service, delicious chocolate, definitely worth the trip down here.

Indulgent treat for me and the significant other. Great service and quality, and a good place to snag a hard-to-turn-down gift on the way in or out of town.

Very poor quality for the price!!!! Not happy at all!

Delicious milk chocolate!!

Excellent customer service. The store is pristine. The chocolate is top notch. The packaging is pretty, and its location is tucked into the perfect corner so one can grab some goodies before or after leaving/entering the station.

Chocolate quality is below common American mass production brands. Will not buy here again. Great store, nice people, mediocre chocolate.

Atmosphere: 5

Food: 2

Service: 5

Always excellent customer service, even with complicated custom drop in requests. Service always delivered with a smile

Wheelchair accessibility: Building is wheelchair friendly

Atmosphere: 5

Food: 5

Service: 5

This was quite the experience. The chocolate was delicious and pleasing to my palate, the customer service that I received was A1. I'll definitely be visiting these chocolatiers, when I return to Union Station.

Kid-friendliness: Kid /people friendly.

Atmosphere: 5

Food: 5

Service: 5

The cornets are my favorite! So soft.

Atmosphere: 4

Food: 5

Service: 2

A small shop filled with wonderful Belgian chocolates. Pricey, but worth it.

Atmosphere: 5

Food: 5

Service: 5

Review is not about chocolates- just poor service. Is there really no options for having service oriented, knowledgeable employees in this store. Noted that service had been decline in that arena for some time here. Today, one sales person had no idea about the merchandise,although was courteous. He second employee who had a beard ( no name tags worn) came in in sweatpants, was extremely dismissive and rude when question was asked since he was deemed more knowledgeable by the first employee. It felt like one was in McDonald’s, although even there the service is more streamlined and friendlier.Can management at least match service with the brand and the prices that one pays for them?

Food: 5

Service: 1

Tasty chocolate and Ms. Olivia takes great care of you!

Great Customer Service the ladies were very Polite to me extremely Nice and welcoming...There Chocolate is Amazing.... I recommend this place to everyone that goes to Union station

Atmosphere: 5

Food: 5

Service: 5