Neuhaus Chocolates

Chocolate quality is below common American mass production brands. Will not buy here again. Great store, nice people, mediocre chocolate.

Atmosphere: 5

Food: 2

Service: 5

Always excellent customer service, even with complicated custom drop in requests. Service always delivered with a smile

Wheelchair accessibility: Building is wheelchair friendly

Atmosphere: 5

Food: 5

Service: 5

This was quite the experience. The chocolate was delicious and pleasing to my palate, the customer service that I received was A1. I'll definitely be visiting these chocolatiers, when I return to Union Station.

Kid-friendliness: Kid /people friendly.

Atmosphere: 5

Food: 5

Service: 5

The cornets are my favorite! So soft.

Atmosphere: 4

Food: 5

Service: 2

A small shop filled with wonderful Belgian chocolates. Pricey, but worth it.

Atmosphere: 5

Food: 5

Service: 5

Review is not about chocolates- just poor service. Is there really no options for having service oriented, knowledgeable employees in this store. Noted that service had been decline in that arena for some time here. Today, one sales person had no idea about the merchandise,although was courteous. He second employee who had a beard ( no name tags worn) came in in sweatpants, was extremely dismissive and rude when question was asked since he was deemed more knowledgeable by the first employee. It felt like one was in McDonald’s, although even there the service is more streamlined and friendlier.Can management at least match service with the brand and the prices that one pays for them?

Food: 5

Service: 1

Tasty chocolate and Ms. Olivia takes great care of you!

Great Customer Service the ladies were very Polite to me extremely Nice and welcoming...There Chocolate is Amazing.... I recommend this place to everyone that goes to Union station

Atmosphere: 5

Food: 5

Service: 5

Neuhaus Chocolate earned a new customer thanks to Mrs. Olivia! Her attentive customer service made my experience one to remember and highly recommend the Union Station location a try! Bought the dark chocolate and orange bar and it was delicious 10/10 I would buy it again!Thanks!

Atmosphere: 5

Food: 5

Service: 5

My friend recommended this chocolate shop to me as some of the best chocolate you can get around here. As a chocolate lover, I had to check it out.It’s located in Union Station shops on the highest floor. The store itself is tiny and offers boxes as well as individual chocolates. I was a bit surprised at the small selection they had, but I guess they focus on quality over quantity. And let me tell you — after trying these chocolates, they live up to the hype. Layers of delicious chocolate, each with different textures to make each bite a full journey. The chocolates are often crafted with different flavors; for example the pink heart chocolate in my photo had a hint of rose, while the brown one had a hint of cherry.These chocolates are pretty pricey, but definitely worth it for an occasional treat. Boxes were like $50-$100. Highly recommend if you can afford it.I should note: they offered to sign me up for their free insider program upon my order. I did and they gave me some free chocolates for it. Seems like a great deal considering how expensive their chocolates are.

Food: 5

Service: 5

Overall, the customer services is mediocre. This particular store often does not answer the phone or keep their listed hours...the chocolates themselves are somewhat over sweet, for my taste. I purchased the $78 incroiable buche. Don't waist your money. You are purchasing an unnecessary box with an item that has a dry bread base, minimal praline and fits in the palm of your hand. It is not decadent-moreso over rich in an attempt to create something decadent. Unfortunately I can't return. Most certainly wish I had invested my $80 otherwise. Will not bother with this store and will purchase Neuhaus as a last resort.I am a chocoholic and have eaten chocolates around the world throughout my travels. So the previous statements are based on yes, my palette; however, extensive exposure and experience also.

Atmosphere: 3

Food: 3

Service: 3

Such a first impression!As first time at the shop, I asked about each kind of chocolate. A male staff offered me a sample to taste. Then I asked about one kind that has liquor. He said “Only one sample per customer!”. I didn’t ask for any sample at the first place, just want to know what’s inside. Now I don’t want to know anything about this brand!

Favorite chocolates in the entire world, fortunate to have a store in Union Station. Stuff is decadent, with a price to match, value is good though. When they have sales I become the worst version of myself. Join their loyalty program and throughout the year they’ll pop up w/ a “Hey you, come in for some free chocolates!” email, that’s always a welcome message.

Descent

Just stopped by before and remembered why I always do before catching a train. Awesome customer service and the best chocolates in town!