Neuhaus Chocolates

Great customer service, delicious chocolate, definitely worth the trip down here.

Indulgent treat for me and the significant other. Great service and quality, and a good place to snag a hard-to-turn-down gift on the way in or out of town.

Very poor quality for the price!!!! Not happy at all!

Delicious milk chocolate!!

Excellent customer service. The store is pristine. The chocolate is top notch. The packaging is pretty, and its location is tucked into the perfect corner so one can grab some goodies before or after leaving/entering the station.

Chocolate quality is below common American mass production brands. Will not buy here again. Great store, nice people, mediocre chocolate.

Atmosphere: 5

Food: 2

Service: 5

Always excellent customer service, even with complicated custom drop in requests. Service always delivered with a smile

Wheelchair accessibility: Building is wheelchair friendly

Atmosphere: 5

Food: 5

Service: 5

This was quite the experience. The chocolate was delicious and pleasing to my palate, the customer service that I received was A1. I'll definitely be visiting these chocolatiers, when I return to Union Station.

Kid-friendliness: Kid /people friendly.

Atmosphere: 5

Food: 5

Service: 5

The cornets are my favorite! So soft.

Atmosphere: 4

Food: 5

Service: 2

A small shop filled with wonderful Belgian chocolates. Pricey, but worth it.

Atmosphere: 5

Food: 5

Service: 5

Review is not about chocolates- just poor service. Is there really no options for having service oriented, knowledgeable employees in this store. Noted that service had been decline in that arena for some time here. Today, one sales person had no idea about the merchandise,although was courteous. He second employee who had a beard ( no name tags worn) came in in sweatpants, was extremely dismissive and rude when question was asked since he was deemed more knowledgeable by the first employee. It felt like one was in McDonald’s, although even there the service is more streamlined and friendlier.Can management at least match service with the brand and the prices that one pays for them?

Food: 5

Service: 1

Tasty chocolate and Ms. Olivia takes great care of you!

Great Customer Service the ladies were very Polite to me extremely Nice and welcoming...There Chocolate is Amazing.... I recommend this place to everyone that goes to Union station

Atmosphere: 5

Food: 5

Service: 5

Neuhaus Chocolate earned a new customer thanks to Mrs. Olivia! Her attentive customer service made my experience one to remember and highly recommend the Union Station location a try! Bought the dark chocolate and orange bar and it was delicious 10/10 I would buy it again!Thanks!

Atmosphere: 5

Food: 5

Service: 5

My friend recommended this chocolate shop to me as some of the best chocolate you can get around here. As a chocolate lover, I had to check it out.It’s located in Union Station shops on the highest floor. The store itself is tiny and offers boxes as well as individual chocolates. I was a bit surprised at the small selection they had, but I guess they focus on quality over quantity. And let me tell you — after trying these chocolates, they live up to the hype. Layers of delicious chocolate, each with different textures to make each bite a full journey. The chocolates are often crafted with different flavors; for example the pink heart chocolate in my photo had a hint of rose, while the brown one had a hint of cherry.These chocolates are pretty pricey, but definitely worth it for an occasional treat. Boxes were like $50-$100. Highly recommend if you can afford it.I should note: they offered to sign me up for their free insider program upon my order. I did and they gave me some free chocolates for it. Seems like a great deal considering how expensive their chocolates are.

Food: 5

Service: 5