I ordered a family deal for a specialty pizza (garden) and a cheese pizza (for my two topping pizza). But it wouldn’t work ok my phone so I switched to a computer to order it. When it arrived it was two garden or veggie pizzas. When I called the manager wouldn’t fix it because he said I ordered it online and that’s what I ordered. I was surprised at the level of service and the unwillingness to do anything about it. I won’t order from them again.
Atmosphere: 1
Food: 1
Service: 1
Zachary Morrice
Ordered from this store but food was never prepared and it was closed.
Martin Best
Worker hung up twice after I made an order and just wanted to know did they receive it or who did?
Service: 1
Blaze Libra
They hooked me up with a looot of toppings. I am satisfied.
Food: 5
Marlena Mitchell
The GM is so disrespectful at this store. She doesn't know how to talk to people. Love the food there. Other then that, I will not be going back.
Atmosphere: 2
Food: 5
Service: 5
C-Street
Delicious
Food: 5
Abdalla Effendi
Very bad
Atmosphere: 1
Food: 1
Service: 1
Elania Nesbitt
Doing Uber and had a delivery pick up at this location. The guy this day cut the pizzas had a yellow bandanna on and matching hoodie. He didn’t say anything while walking up but just pointed. Then as I’m going back to the Uber app to tell him the name of the order he just walks away. I understand people might have a hard day at work but still provide good customer service. Snatching stuff. And all. Hated it
Service: 1
Charles Holliday
Didn't appreciate the wait on my first call but hunger is my driver to impatience so I'll be fair. It took a while, but my situation was a bit much. Given the circumstances good customer service when we connected. I love the food, but if my app didn't make this the only pizza reward I wouldn't give my business cause of the owner not the employees.
Atmosphere: 4
Food: 5
Service: 5
ayeerick
I wanted to take a moment to acknowledge SHAWNICE, the delivery driver for today. She was amazing, courteous, and provided exceptional customer service. It’s rare to come across someone so dedicated to ensuring a positive experience, and Shawnice truly deserves recognition for her professionalism and kindness.
Martini was great, made my service fast and easy, appreciate you bro!
Atmosphere: 5
Food: 5
Service: 5
SARO in D.C
A simple lunch before meeting was all we wanted. One of our orders was a papa bowl vegetarian, I ordered online and customize the order removing the cheese. I received my order confirmation with the ingredients listed in the order details no cheese listed. We picked up the order get back to the office and there’s cheese in the vegetarian papa bowl! I contacted the store and spoke with the manager Todd who immediately began to debate with me rather than accommodate me as a customer and correct the incorrect item. He argued with me that cheese came in the bowl even though I told him that I unchecked the cheese options and it’s not listed in the ingredients on my order details. Very very rude, he demanded I bring the incorrect bowl back as well as a screenshot of the order details to confirm that we did not request cheese in a vegetarian bowl. Upon arrival I was not greeted we even apologize to for the inconvenience, he was rude and continue to debate even after seeing and confirming that there was no cheese listed in our order details. When I let him know that this experience was just a simple lunch before meeting that turned into something terrible which could’ve easily been resolved by treating me as a great customer rather than what he did. When I let him know I would be reaching out to customer care to share my experience and that I was also a Google reviewer he told me to do what I needed to do. Todd failed to provide any level of customer service and I would NOT refer this establishment anyone. The sad part about it was our food wasn’t even good!! Terrible service, horrible management, terrible food, don’t order from here if you want your food, hot and delivered with professionalism!
Atmosphere: 1
Food: 1
Service: 1
C C
Have you ever ordered from this Papa John’s? Ask for Gerald. He is the manager that makes all things right. And the food is ?.
Irving Stegall
Food always done on time, and good customer service.
I ordered a family deal for a specialty pizza (garden) and a cheese pizza (for my two topping pizza). But it wouldn’t work ok my phone so I switched to a computer to order it. When it arrived it was two garden or veggie pizzas. When I called the manager wouldn’t fix it because he said I ordered it online and that’s what I ordered. I was surprised at the level of service and the unwillingness to do anything about it. I won’t order from them again.
Atmosphere: 1
Food: 1
Service: 1
Ordered from this store but food was never prepared and it was closed.
Worker hung up twice after I made an order and just wanted to know did they receive it or who did?
Service: 1
They hooked me up with a looot of toppings. I am satisfied.
Food: 5
The GM is so disrespectful at this store. She doesn't know how to talk to people. Love the food there. Other then that, I will not be going back.
Atmosphere: 2
Food: 5
Service: 5
Delicious
Food: 5
Very bad
Atmosphere: 1
Food: 1
Service: 1
Doing Uber and had a delivery pick up at this location. The guy this day cut the pizzas had a yellow bandanna on and matching hoodie. He didn’t say anything while walking up but just pointed. Then as I’m going back to the Uber app to tell him the name of the order he just walks away. I understand people might have a hard day at work but still provide good customer service. Snatching stuff. And all. Hated it
Service: 1
Didn't appreciate the wait on my first call but hunger is my driver to impatience so I'll be fair. It took a while, but my situation was a bit much. Given the circumstances good customer service when we connected. I love the food, but if my app didn't make this the only pizza reward I wouldn't give my business cause of the owner not the employees.
Atmosphere: 4
Food: 5
Service: 5
I wanted to take a moment to acknowledge SHAWNICE, the delivery driver for today. She was amazing, courteous, and provided exceptional customer service. It’s rare to come across someone so dedicated to ensuring a positive experience, and Shawnice truly deserves recognition for her professionalism and kindness.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizzas Wings
Restaurantji Recommends
Martini was great, made my service fast and easy, appreciate you bro!
Atmosphere: 5
Food: 5
Service: 5
A simple lunch before meeting was all we wanted. One of our orders was a papa bowl vegetarian, I ordered online and customize the order removing the cheese. I received my order confirmation with the ingredients listed in the order details no cheese listed. We picked up the order get back to the office and there’s cheese in the vegetarian papa bowl! I contacted the store and spoke with the manager Todd who immediately began to debate with me rather than accommodate me as a customer and correct the incorrect item. He argued with me that cheese came in the bowl even though I told him that I unchecked the cheese options and it’s not listed in the ingredients on my order details. Very very rude, he demanded I bring the incorrect bowl back as well as a screenshot of the order details to confirm that we did not request cheese in a vegetarian bowl. Upon arrival I was not greeted we even apologize to for the inconvenience, he was rude and continue to debate even after seeing and confirming that there was no cheese listed in our order details. When I let him know that this experience was just a simple lunch before meeting that turned into something terrible which could’ve easily been resolved by treating me as a great customer rather than what he did. When I let him know I would be reaching out to customer care to share my experience and that I was also a Google reviewer he told me to do what I needed to do. Todd failed to provide any level of customer service and I would NOT refer this establishment anyone. The sad part about it was our food wasn’t even good!! Terrible service, horrible management, terrible food, don’t order from here if you want your food, hot and delivered with professionalism!
Atmosphere: 1
Food: 1
Service: 1
Have you ever ordered from this Papa John’s? Ask for Gerald. He is the manager that makes all things right. And the food is ?.
Food always done on time, and good customer service.
Food: 5
Service: 5
Both Pizzas were delicious!
Atmosphere: 5
Food: 5
Service: 5
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