Food is greatbut I'll skip the app from now on. I use apps to skip the line, but here I end up watching people come in after me, stand in line, order, pay and leave before I do... and all I've ordered is a shake.
JJ Geer
Love this location! Friendly service and good food! The Wreck is my favorite but the other options are yummy as well
Margaux Donati
A regional manager should really take the time to come check in on this location because service is an abomination.
Megan Friend
I wish I could give zero stars for Service. Every single time, without fail, if I order on the app, my sandwich isn't even STARTED until I walk in (usually 5 mins AFTER it tells me it will be ready) and ask about it. What on earth is the point of ordering ahead?! This happens when there are zero other customers in the restaurant so it's not that they are too busy. They just are not trained well and don't care - please, invest in training and don't keep employees who prove over and over that they don't care. I'm not exaggerating when I say this has been my experience every time for almost 2 years now. I have continued to visit simply because of convenience and proximity to my office, but I deleted my app finally the other day and will gladly walk out of my way from now on to avoid this situation. Unbelievably disappointed and dismayed that this has been allowed to continue for this long.
Atmosphere: 1
Food: 4
Service: 1
Iris Robare
The Mac n cheese is never ready. They say they don’t make it before 11, which doesn’t make sense because they offer breakfast AND lunch before 11. I’ve went in at 1pm and they said they were out and didn’t offer to make more. How is that acceptable? They said because it takes 30 minutes. Why don’t you make sure you always have it ready to go? When I came back later this afternoon, they agreed to make me some but told me it would be a 30 minute wait. This is now my 5th attempt in the last 2 weeks to get the potbelly Mac n cheese I love and come here for. Maybe I’m one of the few that orders it, but it is disappointing that a featured menu item never seems to be ready or in stock.
Food: 4
Service: 2
Dean C
They have been able to duplicate the original in Chicago. The food is good and fresh, the selection has something for everyone.
Shop was empty of patrons at around 10.30 but I don’t know why: super welcoming staff and great food ready quickly. Meatballs sandwich better than a Subway meatball (more balls and better flavour). Cold brew satisfied my fussy-with-his-caffeine husband (American coffee just doesn’t stack up to Australian brews). His breakfast skinny was satisfying too. We’d recommend to anyone who loves a hand-held meal in a nice restaurant with lovely staff.
Atmosphere: 3
Food: 5
Service: 5
David Mayberg
Potbelly Sandwiches have gone down hill and are really disappointing. The sandwich I got was cold and tasteless. The bread was stale, and the ingredients didn't seem fresh at all. On top of that, the service was slow and the staff didn't seem to care. For the price, I expected a lot better. I won't be coming back and can't recommend it to anyone looking for a good meal.
Atmosphere: 1
Food: 1
Service: 1
Cesar Mercado
Myrna was very helpful and friendly. The food was delicious. Great service !
Atmosphere: 5
Food: 5
Service: 5
Abby Thompson
Always a tasty time. Got the wreck but I prefer the itallian. I appreciate that they really load up the toppings! Their sugar cookies are incredible.
We stopped in at the shop at 1660 17th NW on our first trip to DC. The guys behind the counter were inviting and informative on our avo turkey sandwiches which were great❗️ We added a strawberry and a vanilla shake to the sandwiches. Both were good, but hands down the strawberry was the ? ❗️Definitely worthy of a 10!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Potbelly Whole Pickle, Bag of Mini Cookies, Chicken Salad Salad
Oat Milk
Omg this review is long overdue. I always love my Chicken Salad Salad (with no cranberries and no cheese). I would highly recommend this potbelly to all my friends. The staff is so friendly and the atmosphere is very heartwarming. Just going in there changed my whole day alot of the time. They all deserve raises. Happy Birthday Potbellys Fam. ?
The mediterranean sandwich big was delicious chili soup was good but the lady making our sandwich Personality was a bit off ! I was under the impression that she was making my sandwich so I move down just waiting she came back to as if I didn’t order what I wanted and was reading the menu and ingredients to me ! I had to double look at her a say yes am fully aware of what on the sandwich and yes I want it just how it made please! Didn’t really know the routine it was my first time eating there! My suggestion to her take you time with people maybe they not familiar but to let me stand there and read over the breakfast menu just looking at me to tell me breakfast was over was just rude lol then question my choice that I made after I ask for item stop stereotyping folks I was uncomfortable and I felt unwelcome! But food was delicious . And music was nice !
Chantel Janis
Awesome customer service!!! Carlos was helpful about the food and the area as well !!!
Food is greatbut I'll skip the app from now on. I use apps to skip the line, but here I end up watching people come in after me, stand in line, order, pay and leave before I do... and all I've ordered is a shake.
Love this location! Friendly service and good food! The Wreck is my favorite but the other options are yummy as well
A regional manager should really take the time to come check in on this location because service is an abomination.
I wish I could give zero stars for Service. Every single time, without fail, if I order on the app, my sandwich isn't even STARTED until I walk in (usually 5 mins AFTER it tells me it will be ready) and ask about it. What on earth is the point of ordering ahead?! This happens when there are zero other customers in the restaurant so it's not that they are too busy. They just are not trained well and don't care - please, invest in training and don't keep employees who prove over and over that they don't care. I'm not exaggerating when I say this has been my experience every time for almost 2 years now. I have continued to visit simply because of convenience and proximity to my office, but I deleted my app finally the other day and will gladly walk out of my way from now on to avoid this situation. Unbelievably disappointed and dismayed that this has been allowed to continue for this long.
Atmosphere: 1
Food: 4
Service: 1
The Mac n cheese is never ready. They say they don’t make it before 11, which doesn’t make sense because they offer breakfast AND lunch before 11. I’ve went in at 1pm and they said they were out and didn’t offer to make more. How is that acceptable? They said because it takes 30 minutes. Why don’t you make sure you always have it ready to go? When I came back later this afternoon, they agreed to make me some but told me it would be a 30 minute wait. This is now my 5th attempt in the last 2 weeks to get the potbelly Mac n cheese I love and come here for. Maybe I’m one of the few that orders it, but it is disappointing that a featured menu item never seems to be ready or in stock.
Food: 4
Service: 2
They have been able to duplicate the original in Chicago. The food is good and fresh, the selection has something for everyone.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Oatmeal Chocolate Chip Cookie, Roast Beef
Shop was empty of patrons at around 10.30 but I don’t know why: super welcoming staff and great food ready quickly. Meatballs sandwich better than a Subway meatball (more balls and better flavour). Cold brew satisfied my fussy-with-his-caffeine husband (American coffee just doesn’t stack up to Australian brews). His breakfast skinny was satisfying too. We’d recommend to anyone who loves a hand-held meal in a nice restaurant with lovely staff.
Atmosphere: 3
Food: 5
Service: 5
Potbelly Sandwiches have gone down hill and are really disappointing. The sandwich I got was cold and tasteless. The bread was stale, and the ingredients didn't seem fresh at all. On top of that, the service was slow and the staff didn't seem to care. For the price, I expected a lot better. I won't be coming back and can't recommend it to anyone looking for a good meal.
Atmosphere: 1
Food: 1
Service: 1
Myrna was very helpful and friendly. The food was delicious. Great service !
Atmosphere: 5
Food: 5
Service: 5
Always a tasty time. Got the wreck but I prefer the itallian. I appreciate that they really load up the toppings! Their sugar cookies are incredible.
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Employees are friendly and quick.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Club
We stopped in at the shop at 1660 17th NW on our first trip to DC. The guys behind the counter were inviting and informative on our avo turkey sandwiches which were great❗️ We added a strawberry and a vanilla shake to the sandwiches. Both were good, but hands down the strawberry was the ? ❗️Definitely worthy of a 10!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Potbelly Whole Pickle, Bag of Mini Cookies, Chicken Salad Salad
Omg this review is long overdue. I always love my Chicken Salad Salad (with no cranberries and no cheese). I would highly recommend this potbelly to all my friends. The staff is so friendly and the atmosphere is very heartwarming. Just going in there changed my whole day alot of the time. They all deserve raises. Happy Birthday Potbellys Fam. ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Club, Chicken Salad, Mediterranean, Roast Beef, Chicken Salad Salad, Blta, Chicken Club
The mediterranean sandwich big was delicious chili soup was good but the lady making our sandwich Personality was a bit off ! I was under the impression that she was making my sandwich so I move down just waiting she came back to as if I didn’t order what I wanted and was reading the menu and ingredients to me ! I had to double look at her a say yes am fully aware of what on the sandwich and yes I want it just how it made please! Didn’t really know the routine it was my first time eating there! My suggestion to her take you time with people maybe they not familiar but to let me stand there and read over the breakfast menu just looking at me to tell me breakfast was over was just rude lol then question my choice that I made after I ask for item stop stereotyping folks I was uncomfortable and I felt unwelcome! But food was delicious . And music was nice !
Awesome customer service!!! Carlos was helpful about the food and the area as well !!!
Atmosphere: 5
Food: 5
Service: 5
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