I just expected a better welcoming service everything was good until I got to the middle sandwich maker. I’m speaking to him saying hey how your doing and all I got was a head nod. When he was finished I said thanks have a nice day this time no reply or gesture when I know you understand me cause I came in there before and heard him speaking on his phone. Just expected better because I’ve been going there so long and there always in good spirits.
Atmosphere: 3
Food: 5
Service: 2
Sydney Vargas
Employees were laughing about not wanting to work. Making excuses about the store being closed. The store hours posted were 30 min from closing. I understand if I was going at 8:58 that’s rude. But 8:30. That’s just unprofessional and rude.
Atmosphere: 1
Service: 1
Natasha G
Delicious and well priced. Would recommend the chicken club. Mac and cheese was icky- but only because I prefer strong cheese.
Atmosphere: 5
Food: 4
Service: 5
Eric Mason
I'm tired of them always screwing up and not following instructions. No mushrooms... guess what they add... I'm done with them
Shah Bukhari
Two times ordered and both times there was no chicken on the chicken sandwich … poor customer experience because we went back and asked for order to be corrected and it wasn’t
Atmosphere: 2
Food: 1
Service: 1
Donovan Carter Ferguson
This complaint concerns an incident of assault that occurred at the Potbelly's Sandwich Shop located at 1275 First St NE, Washington, D.C. 20002 on June 25, 2024, at approximately 8:55 PM. I entered the store to find no employees present at the counter or sandwich station. AS I was reading the menu boards, an employee emerged from the back kitchen area and aggressively told me the store was closed. Upon my request for clarification regarding the closing time, the employee became more aggressive and repeated in a confrontational manner “we closed,” as he began to walk from the employee side of the sandwich station to the customer side. As I began walking toward the exit, I politely pointed out that the doors should be locked if the store was in fact closed to avoid customer confusion. This comment prompted more aggression from the employee, who then demanded that I “say something again.” When I repeated the statement in a calm and normal tone, he then violently assaulted me by striking me in the face with his fist. The punch triggered a physical altercation, which resulted in my cell phone somehow dropping to the floor. During the scuffle, a 2nd male employee emerged from the kitchen area and began holding me, while the first employee picked himself up from the floor. When I managed to break free of the second employee, I witnessed the first employee take my phone and retreat to the kitchen area. The second employee followed him into the kitchen as well. At that time, I needed to catch my breath for several minutes since everything happened extremely fast. As I started to walk to the kitchen to retrieve my phone, a third female employee stood at the cash register and warned me not to go back to the kitchen. She specifically said, "don't lose your life for them." employees.” At she said this, the second male employee emerged from the kitchen wielding a 12-inch knife. Fearing for my safety, I retreated to the customer seating area and picked up a decorative object near a customer booth. I held this object defensively to deter his attack, yet he continued to walk toward me with the knife. He eventually stopped as I held the object higher preparing to swing it. At that point, I yelled loudly to “bring me my phone.” The first employee then emerged from the kitchen with my phone in his hand and slammed it on a customer booth directly between myself and the employee who was holding the knife. He immediately walked back to the kitchen area afterward. I slowly retrieved my phone from the customer booth while still holding the object in my hand and looking directly at the employee who was holding the knife. I picked my phone up from the table and then walked out of the store. Once outside the store, I immediately called police, who arrived on the scene minutes later. I explained the entire incident to the police, yet because it was approximately 9:30p and I needed to get home to my family and I agreed to file a report at later time. Since the incident, I have suffered from increasingly severe shoulder and neck pain, which consistently affects my sleep. I am currently under the care of a doctor for this injury. Additionally, I am concerned that my cell phone was accessed by the employee who took possession of it for a short time after the altercation. This entire ordeal has left me deeply shaken and traumatized. I believe the two employees involved in this incident exhibited a complete disregard for customer safety and acted in a manner that was both unprofessional and illegal. I urge you to take immediate action to address this serious incident, including: •Disciplinary action against the employees involved, including termination. •A thorough investigation into the assault to include review of camera footage. •Compensation
Atmosphere: 1
Food: 1
Service: 1
Heike D.
TOP, late at night, just before closing time, we came into the restaurant, asked if we could get something to eat, "of course"! was the answer, so 3 different sandwiches, were very tasty, price/performance ratio was great, were 8/24 there
Atmosphere: 5
Food: 5
Service: 5
Jorge G
Everyone seems like they don’t want to be there. To get your pick up order you have to get someone’s attention since no one seems to want to make eye contact or greet when entering. Food is good but customer service needs worked on.
Atmosphere: 1
Food: 5
Service: 1
kostkar78
Great place for sandwiches and more, with nice staff and music.
Atmosphere: 5
Food: 5
Service: 5
Konstantinos Karampelas
Great place for sandwiches and more, with nice staff and music.
The lady that comes to take the order is so great wow I only have 30 minutes for break and she get us out in 5 minutes wow
Vegetarian options: Great food here
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Salad
Kourtney Wilson
great service here
Vegetarian options: love
Dietary restrictions: love it
Parking: 10
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Salad
Mulugeta Meles
Poor Customer Service , disrespecting me , it was 8:30 pm , thee guy don’t Let me to sit and dine he said we close and a woman told me Ito sit , after I had my sandwiches I need to wash my hand I ask them key rest room they said we close at 840 pm specially the two young men .
Food: 3
Service: 1
Recommended dishes: Chicken Salad
Christopher Johnson
I have recently came in to this shop to redeem my free cookie. The cashier who tried to redeem my free perk, it has been observed that her and the other guy was incompetent. Therefore, she told me put her own mouth that I can just take it. I sat down and ate my cookie and then a few moments later, another lady who either appears to be a shift supervisor or evening manager approached me wrong and said that I will need to pay for the cookie now that she is there. Everything was resolved but her approach could have been better. She didn’t say hello, how are you doing are anything in a pleasant manner. It’s not my fault your employees told me I can keep it so I think the same energy she had towards me should have been towards her staff who just granted me the free cookie without calling her as a supervisor for assistance. I would also suggest that you train your employees on these types of things so that everything can run smoothly.
I just expected a better welcoming service everything was good until I got to the middle sandwich maker. I’m speaking to him saying hey how your doing and all I got was a head nod. When he was finished I said thanks have a nice day this time no reply or gesture when I know you understand me cause I came in there before and heard him speaking on his phone. Just expected better because I’ve been going there so long and there always in good spirits.
Atmosphere: 3
Food: 5
Service: 2
Employees were laughing about not wanting to work. Making excuses about the store being closed. The store hours posted were 30 min from closing. I understand if I was going at 8:58 that’s rude. But 8:30. That’s just unprofessional and rude.
Atmosphere: 1
Service: 1
Delicious and well priced. Would recommend the chicken club. Mac and cheese was icky- but only because I prefer strong cheese.
Atmosphere: 5
Food: 4
Service: 5
I'm tired of them always screwing up and not following instructions. No mushrooms... guess what they add... I'm done with them
Two times ordered and both times there was no chicken on the chicken sandwich … poor customer experience because we went back and asked for order to be corrected and it wasn’t
Atmosphere: 2
Food: 1
Service: 1
This complaint concerns an incident of assault that occurred at the Potbelly's Sandwich Shop located at 1275 First St NE, Washington, D.C. 20002 on June 25, 2024, at approximately 8:55 PM. I entered the store to find no employees present at the counter or sandwich station. AS I was reading the menu boards, an employee emerged from the back kitchen area and aggressively told me the store was closed. Upon my request for clarification regarding the closing time, the employee became more aggressive and repeated in a confrontational manner “we closed,” as he began to walk from the employee side of the sandwich station to the customer side. As I began walking toward the exit, I politely pointed out that the doors should be locked if the store was in fact closed to avoid customer confusion. This comment prompted more aggression from the employee, who then demanded that I “say something again.” When I repeated the statement in a calm and normal tone, he then violently assaulted me by striking me in the face with his fist. The punch triggered a physical altercation, which resulted in my cell phone somehow dropping to the floor. During the scuffle, a 2nd male employee emerged from the kitchen area and began holding me, while the first employee picked himself up from the floor. When I managed to break free of the second employee, I witnessed the first employee take my phone and retreat to the kitchen area. The second employee followed him into the kitchen as well. At that time, I needed to catch my breath for several minutes since everything happened extremely fast. As I started to walk to the kitchen to retrieve my phone, a third female employee stood at the cash register and warned me not to go back to the kitchen. She specifically said, "don't lose your life for them." employees.” At she said this, the second male employee emerged from the kitchen wielding a 12-inch knife. Fearing for my safety, I retreated to the customer seating area and picked up a decorative object near a customer booth. I held this object defensively to deter his attack, yet he continued to walk toward me with the knife. He eventually stopped as I held the object higher preparing to swing it. At that point, I yelled loudly to “bring me my phone.” The first employee then emerged from the kitchen with my phone in his hand and slammed it on a customer booth directly between myself and the employee who was holding the knife. He immediately walked back to the kitchen area afterward. I slowly retrieved my phone from the customer booth while still holding the object in my hand and looking directly at the employee who was holding the knife. I picked my phone up from the table and then walked out of the store. Once outside the store, I immediately called police, who arrived on the scene minutes later. I explained the entire incident to the police, yet because it was approximately 9:30p and I needed to get home to my family and I agreed to file a report at later time. Since the incident, I have suffered from increasingly severe shoulder and neck pain, which consistently affects my sleep. I am currently under the care of a doctor for this injury. Additionally, I am concerned that my cell phone was accessed by the employee who took possession of it for a short time after the altercation. This entire ordeal has left me deeply shaken and traumatized. I believe the two employees involved in this incident exhibited a complete disregard for customer safety and acted in a manner that was both unprofessional and illegal. I urge you to take immediate action to address this serious incident, including:
•Disciplinary action against the employees involved, including termination.
•A thorough investigation into the assault to include review of camera footage.
•Compensation
Atmosphere: 1
Food: 1
Service: 1
TOP, late at night, just before closing time, we came into the restaurant, asked if we could get something to eat, "of course"! was the answer, so 3 different sandwiches, were very tasty, price/performance ratio was great, were 8/24 there
Atmosphere: 5
Food: 5
Service: 5
Everyone seems like they don’t want to be there. To get your pick up order you have to get someone’s attention since no one seems to want to make eye contact or greet when entering. Food is good but customer service needs worked on.
Atmosphere: 1
Food: 5
Service: 1
Great place for sandwiches and more, with nice staff and music.
Atmosphere: 5
Food: 5
Service: 5
Great place for sandwiches and more, with nice staff and music.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Service is bad. Im a tourist though.
Service: 1
The lady that comes to take the order is so great wow I only have 30 minutes for break and she get us out in 5 minutes wow
Vegetarian options: Great food here
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Salad
great service here
Vegetarian options: love
Dietary restrictions: love it
Parking: 10
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Salad
Poor Customer Service , disrespecting me , it was 8:30 pm , thee guy don’t Let me to sit and dine he said we close and a woman told me Ito sit , after I had my sandwiches I need to wash my hand I ask them key rest room they said we close at 840 pm specially the two young men .
Food: 3
Service: 1
Recommended dishes: Chicken Salad
I have recently came in to this shop to redeem my free cookie. The cashier who tried to redeem my free perk, it has been observed that her and the other guy was incompetent. Therefore, she told me put her own mouth that I can just take it. I sat down and ate my cookie and then a few moments later, another lady who either appears to be a shift supervisor or evening manager approached me wrong and said that I will need to pay for the cookie now that she is there. Everything was resolved but her approach could have been better. She didn’t say hello, how are you doing are anything in a pleasant manner. It’s not my fault your employees told me I can keep it so I think the same energy she had towards me should have been towards her staff who just granted me the free cookie without calling her as a supervisor for assistance. I would also suggest that you train your employees on these types of things so that everything can run smoothly.
Atmosphere: 4
Food: 4
Service: 1
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