Even when slammed with a catering order and lunch rush the employees were kind. You can tell they work well as a team. Please get them more people to staff the lunch rush.
Adam Khan
Wonderful staff and great sandwiches
John
Food is okay but staff is very nice
Orlando Rivera
Great service great price great food Tiara was my server
Elisa Mercado
Clean place. Everyone was super friendly and nice to help us make our decisions. :) great customer service.
Spam
I made a note to visit this place during my stay as I saw it exiting the metro station. On the last day, my friend and I arrived there a few minutes after open there just before we left for the airport. The door was locked but a guy (the manager I presume) was quick to open it and welcome us in. He was very lovely and quick at making the BBQ pork belly sandwich, which was delicious by the way, asking my friend and I questions about ourselves since our accents are notably not from the USA. He wished us a safe flight, and this interaction made my day - I’m writing this after being in the airport all day waiting for my delayed flight. I think this positive start to the day has made everything better
Atmosphere: 5
Food: 5
Service: 5
Justin Lam
A group of 4 of us came to this Potbelly’s location to eat sandwiches on 10/28. We were the only ones in the restaurant. I’ve been to many other Potbelly locations before, this is the first time it took over 15 minutes to get the sandwich. The employees were on a phone call the entire time. I requested toppings like hot peppers and it wasn’t given. They forgot to add avocado on my friend’s BTLA. The tables were sticky somehow. At the end, the man had the audacity to remind us to tip them. This is easily the worst Potbelly’s I’ve been to.
Atmosphere: 1
Food: 2
Service: 1
Christina Malliris
Honestly just wanted to make my review because the folks that work behind the counter at this location are all very nice and have great customer service, even during the busiest time of day. Thought they deserved a kudos!
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Chicken Sandwich
Matt M
Food was fine, but wow were both employees rude. I showed up 45 minutes before they closing time, waited as one employee let my sandwich sit there for 5-10 minutes after being toasted (I was the only patron in there; she was not providing service to another patron). When I finally got my food, I sat down to eat and was asked to leave because they were "about to close."
Atmosphere: 1
Food: 4
Service: 1
Andrew Chan
First time at Potbelly, heard good things. Unfortunately, they made the incorrect salad and caused a 10 minute delay. Once I opened the salad up, it was clear that Potbelly is selling wilted and spoiled produce...If they are proud to serve this, it makes one wonder what the unseen conditions of this facility are.
I recently ordered a grilled cheese with bacon and they put chicken on it (Second time it’s happened, but I only requested a refund after the second occurrence.) The woman whose name tag said “Sandwhich maker” decided to go back-and-forth with me and claim that it was my fault and that I even ate the food? Very weird attitude as I was very respectful and understood that they’re just doing their job and it was a mistake. I do recommend their food and most of the associates are very nice. Just be careful if you ever need a refund because they’re going to argue with you.
Atmosphere: 5
Food: 3
Service: 1
Maximus Meridius
My credit card number got hijacked at this location earlier today (6/13/24). Be careful when using your credit cards at this location.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Sandwich
Adam Sewell
Good choice of different sandwich options. Tasty bread which is a step up from Subway.Staff were friendly and service quick (but it was a Sunday lunchtime so might not be the same in the week). Around 15 tables inside and a couple of tables outside.
Atmosphere: 4
Food: 4
Service: 4
Levi Manselle
Step up from subway, Jimmy johns, or firehouse - tasty sandwiches with fast service, great options for lunch without breaking the bank.
Atmosphere: 5
Food: 5
Service: 5
W F
Employees forgot to make online orders before the pickup times. There is a line of people waiting for their pick-up orders. After six people still waiting on their pickup orders, many orders still haven't been completed. The priority needs to shift to half a dozen people who are still waiting more than 20 minutes after the scheduled pick-up times
Even when slammed with a catering order and lunch rush the employees were kind. You can tell they work well as a team. Please get them more people to staff the lunch rush.
Wonderful staff and great sandwiches
Food is okay but staff is very nice
Great service great price great food
Tiara was my server
Clean place. Everyone was super friendly and nice to help us make our decisions. :) great customer service.
I made a note to visit this place during my stay as I saw it exiting the metro station. On the last day, my friend and I arrived there a few minutes after open there just before we left for the airport. The door was locked but a guy (the manager I presume) was quick to open it and welcome us in. He was very lovely and quick at making the BBQ pork belly sandwich, which was delicious by the way, asking my friend and I questions about ourselves since our accents are notably not from the USA. He wished us a safe flight, and this interaction made my day - I’m writing this after being in the airport all day waiting for my delayed flight. I think this positive start to the day has made everything better
Atmosphere: 5
Food: 5
Service: 5
A group of 4 of us came to this Potbelly’s location to eat sandwiches on 10/28. We were the only ones in the restaurant. I’ve been to many other Potbelly locations before, this is the first time it took over 15 minutes to get the sandwich. The employees were on a phone call the entire time. I requested toppings like hot peppers and it wasn’t given. They forgot to add avocado on my friend’s BTLA. The tables were sticky somehow. At the end, the man had the audacity to remind us to tip them. This is easily the worst Potbelly’s I’ve been to.
Atmosphere: 1
Food: 2
Service: 1
Honestly just wanted to make my review because the folks that work behind the counter at this location are all very nice and have great customer service, even during the busiest time of day. Thought they deserved a kudos!
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Chicken Sandwich
Food was fine, but wow were both employees rude. I showed up 45 minutes before they closing time, waited as one employee let my sandwich sit there for 5-10 minutes after being toasted (I was the only patron in there; she was not providing service to another patron). When I finally got my food, I sat down to eat and was asked to leave because they were "about to close."
Atmosphere: 1
Food: 4
Service: 1
First time at Potbelly, heard good things. Unfortunately, they made the incorrect salad and caused a 10 minute delay. Once I opened the salad up, it was clear that Potbelly is selling wilted and spoiled produce...If they are proud to serve this, it makes one wonder what the unseen conditions of this facility are.
Atmosphere: 3
Food: 2
Service: 2
Recommended dishes: Sandwich, Salad
Restaurantji Recommends
I recently ordered a grilled cheese with bacon and they put chicken on it (Second time it’s happened, but I only requested a refund after the second occurrence.) The woman whose name tag said “Sandwhich maker” decided to go back-and-forth with me and claim that it was my fault and that I even ate the food? Very weird attitude as I was very respectful and understood that they’re just doing their job and it was a mistake. I do recommend their food and most of the associates are very nice. Just be careful if you ever need a refund because they’re going to argue with you.
Atmosphere: 5
Food: 3
Service: 1
My credit card number got hijacked at this location earlier today (6/13/24). Be careful when using your credit cards at this location.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Sandwich
Good choice of different sandwich options. Tasty bread which is a step up from Subway.Staff were friendly and service quick (but it was a Sunday lunchtime so might not be the same in the week). Around 15 tables inside and a couple of tables outside.
Atmosphere: 4
Food: 4
Service: 4
Step up from subway, Jimmy johns, or firehouse - tasty sandwiches with fast service, great options for lunch without breaking the bank.
Atmosphere: 5
Food: 5
Service: 5
Employees forgot to make online orders before the pickup times. There is a line of people waiting for their pick-up orders. After six people still waiting on their pickup orders, many orders still haven't been completed. The priority needs to shift to half a dozen people who are still waiting more than 20 minutes after the scheduled pick-up times
Service: 1
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