Potbelly Sandwich Shop

Was visiting Washington DC, this place was close to our hotel so on our last day, we decided to go in for a quick meal before heading to the airport. The girl that made my sandwich looked very annoyed. She gave that feeling like she wasn't there to do her job, she was there just for a paycheck. Sandwich was ok, a bit pricey for what you get. I asked to cut in in 3, it didn't happen, she ignored me. All the tables were dirty. Found a little table, by the door, that was wobbly. Would definitely not recommend!

Atmosphere: 1

Food: 4

Service: 1

The food is good but I waited 15 minutes after when my food was supposed to be ready to get it, and I had to go ask for it—the staff didn’t bring it to the shelf where it was supposed to be. And the woman who brought it to me didn’t apologize and seemed to have an attitude about the whole thing. I ordered in advance and scheduled pick up for 45 minutes after my order. This location also always gives me utensils even though I always say not to, in violation of a DC ordinance.

Atmosphere: 3

Food: 5

Service: 1

I like the Potbelly I go to different locations. all the time I went this location. first time Customer service it’s horrible.

I haven’t been here in awhile and I wasn’t pleased with the chili and pot pie soup which are usually so delicious but today neither was very good, I gave 4 stars because that’s not the usual, so maybe someone different made it. I also noticed they’re switching to black utensils, it’s been a few years but I overheard in a Dollar Store once a customer telling another customer not to buy black utensils because they’re poison and wouldn’t you know that’s what is available pretty much everywhere, coincidence? Perhaps, anyway Pot Belly’s still one of my favorite places.

Vegetarian options: They offer sandwiches and salads without meat and plenty veggies to keep you satisfied.

Dietary restrictions: They have plenty to choose from, sandwiches and if bread isn’t a good option for you they have plenty of salad options, give them a try.

Parking: You can find parking on the street and they also have a parking garage.

Kid-friendliness: They have plenty options that will keep a child full and happy.

Wheelchair accessibility: Yes they have a ramp, therefore someone in a wheelchair will have access.

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Soup

Closed at 720pm on a Saturday. Hours online and on storefront say open til 8pm. Can see employees just looking at us while we tried to open the door lmao. Several other groups tried to enter while we stood outside trying to figure out where we wanted to eat now.

Service: 1

Someone took my sandwich by accident and the team was so nice about it! They made me a new one very quickly even though they were slammed. One lady/employee, whose name I didn’t catch, took personal accountability over my replacement order & kept checking in with me & offering me something to drink while I waited.

Atmosphere: 5

Food: 5

Service: 5

Me and my family came here two days in a row. The first day we came for lunch and the sandwiches were honestly really good, but the service was not great, but we just figured it’s because of the lunch rush. The second day, we went for breakfast so there was only two other people in there, and we ordered the bacon egg and cheese sandwiches but they gave us both sausage egg and cheese and we didn’t realize it until we got back home. While we were in the restaurant, we were pretty much getting harassed by a lady who seemed to be homeless because we couldn’t pay for her food. She was getting very close to our baby and saying very weird things to him, and the entire time the staff just didn’t even care. They didn’t apologize or try to help us when the lady began yelling at us. It was just a horrible and unsafe experience and we will definitely not be back.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Sandwich

Wow, please someone train the staff to at least say “thank you”. Worst service of all pot belly’s!

Atmosphere: 1

Food: 3

Service: 1

Not my favorite sub. But it wasn't bad neither. My husband did enjoy his sub. Service was fast. Staff was informative about toppings they didn't have before we ordered. That's always a plus.

Food: 4

Service: 4

Sandwich joint!

Atmosphere: 4

Food: 4

Service: 4

Today(3/3/24) makes it my second time going to Pot Belly on 1200 New Hampshire St, NW Washington. Yesterday(3/2/24) was my first time.Yesterday when I walked in, I went to the register to order and the girl had her back turned to the register while on her phone.I said excuse me a few times and she didn’t hear me because she had her earphones in.It took her coworker to point me out for the register girl to notice I was there. She didn’t even apologize and seemed annoyed that I stopped her from being lazy and actually making her work.The sandwich was a 6/10 on taste.Today, I went in again thinking to give them another chance and when I went to the register, the same coworker who pointed me out to the girl who was on the phone yesterday was there just talking to a friend it seems. The friend noticed me and they just continued talking while I’m waiting to have my order taken.A new lady comes out the back to take my order. I told her I’d like an avocados in my sandwich.When I get to work and begin eating my sandwich, there’s no damn avocados in it!! Just lettuce, tomato, 1 tiny mushroom, and hot sauce!!!I’m done with these lazy useless shop.

Atmosphere: 3

Food: 2

Service: 1

My friends and I came in and even through them not having certain ingredients things were still wonderful and very filling for the money!

Wheelchair accessibility: Ramp to get inside and up to the floor

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Soup, Sandwich

We grabbed a quick lunch here during our trip to DC and were thoroughly impressed. The prices were very reasonable and upon signing up for their "rewards" program we got an 2 for 1 offer on sandwiches and after purchasing got another coupon for a free sandwich and one for a free cookie! A great inexpensive option if you are in the DC area - we'll definitely come back.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sandwich

The sandwiches here are very delicious and they have a nice selection to pick from too. A1 service and their prices are very reasonable.

Atmosphere: 5

Food: 5

Service: 5

Wow what a delightful little place. Had the original Italian sub. Very tasty. Service was quick and friendly. Helpful staff. Definitely coming back before leaving DC. Come check it out. You will like it also.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sandwich