Potbelly Sandwich Shop

1200 New Hampshire Ave NW, Washington
(202) 349-1613

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Recent Reviews

The food is good but I waited 15 minutes after when my food was supposed to be ready to get it, and I had to go ask for it—the staff didn’t bring it to the shelf where it was supposed to be. And the woman who brought it to me didn’t apologize and seemed to have an attitude about the whole thing. I ordered in advance and scheduled pick up for 45 minutes after my order. This location also always gives me utensils even though I always say not to, in violation of a DC ordinance.
I haven’t been here in awhile and I wasn’t pleased with the chili and pot pie soup which are usually so delicious but today neither was very good, I gave 4 stars because that’s not the usual, so maybe someone different made it. I also noticed they’re switching to black utensils, it’s been a few years but I overheard in a Dollar Store once a customer telling another customer not to buy black utensils because they’re poison and wouldn’t you know that’s what is available...
Someone took my sandwich by accident and the team was so nice about it! They made me a new one very quickly even though they were slammed. One lady/employee, whose name I didn’t catch, took personal accountability over my replacement order & kept checking in with me & offering me something to drink while I waited.

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