I am traumatized. The rudest personal we have found in USA! Everything is a mess, the don’t know how to cooperate or to be kind. In addition, the coffee was DISGUSTING. A change in workers is necessary.
Atmosphere: 1
Food: 1
Service: 1
A G
Staff is ridiculously rude. Went in for lunch and asked about washrooms while we ordered, and was treated like a total piece of trash.
Atmosphere: 1
Service: 1
Steve Z
I have been going to this Potbelly regularly for the last two years. The service is always excellent! The staff is always pleasant and gets orders completed quickly. Even when there is a long line, I know that I'll be able to get my order in just a few minutes. Lisa, the General Manager, jumps in wherever is necessary in order to keep things moving as quickly and swiftly as possible. As someone that eats out often, I am confident that this store is above average in service and taking care of customers. Keep up the great work!
Atmosphere: 5
Food: 5
Service: 5
Cherise Pais
Their cookies were raw. Not just underbaked but raw. This is a health hazard.
Atmosphere: 1
Food: 1
Service: 1
Yahkesha Robinson
Lisa (store manager) was very, very kind to me recently. I can tell that she is like that genuinely on and off the clock. I was having issues with ordering and applying my discount to my sandwich. She didn't even hesitate to not only help me but provided me with her discount. Top tier customer service, not just for the discount but she made it seem like she enjoyed assisting me.SHOUT TO ME MISS LISA!
Atmosphere: 5
Food: 5
Service: 5
Bianca Ito Gandini
We just had the milkshakes and they were delicious.
Menios Erasmus
Very kind stuff, quality food, good prices
Connor Jenke
Pretty good food, really nice servers!!
Daja Medley
Thank you so much food and customer service was great!
Jeremy Chupella
The food and service was great but the maintenance is lacking
I ordered a Turkey combo, I told the sandwich guy, extra mayo (had no mayo), a little lettuce when I asked for extra lettuce. I asked for oil had none. This was the worse sandwich. We he grabbed my sandwich and walked over, I already knew it wasnt going to be right. Some people just dont need to work a job if u not going to do it right or to the customer satisfaction. Please save your money and do not go to this location. Also, I called to speak with a manager and I was left on hold. Just a complete mess!!
Obdulio Moronta
The worse customer service one can experience. Stay away from this location. This establishment has one of the rudest people employed there who gives off toxic energy to patrons. She is a young woman who doesn't greet you, but instead mean mugs you the entire time your in the store then proceeds to berate you when you ask to remove or add toppings to a sandwich. BTW, when I got home to eat my sandwich it was a hot mess. Potbelly fell off big time and it starts with their staff. I'll never spend a dime at Potbelly ever again.
Carson Goetz
Yeah very good
MonkeyJoe1109
Yeah very good
Kid-friendliness: They have kid meals
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Mac and Cheese with Bacon, Sandwich
Diana Nichols
Had a wonderful experience with your employee Austin. I was having one of those days where I kept encountering unpleasant people and situations and then I entered your restaurant and was pleasantly served by Austin. He was so friendly and kind and didn’t mind explaining the contents of every salad even though there was a menu board hanging from the ceiling which I didn’t see until later. I never ate here before so I didn’t know anything. Thank you for hiring kind and helpful people!
I am traumatized. The rudest personal we have found in USA! Everything is a mess, the don’t know how to cooperate or to be kind. In addition, the coffee was DISGUSTING. A change in workers is necessary.
Atmosphere: 1
Food: 1
Service: 1
Staff is ridiculously rude. Went in for lunch and asked about washrooms while we ordered, and was treated like a total piece of trash.
Atmosphere: 1
Service: 1
I have been going to this Potbelly regularly for the last two years. The service is always excellent! The staff is always pleasant and gets orders completed quickly. Even when there is a long line, I know that I'll be able to get my order in just a few minutes. Lisa, the General Manager, jumps in wherever is necessary in order to keep things moving as quickly and swiftly as possible. As someone that eats out often, I am confident that this store is above average in service and taking care of customers. Keep up the great work!
Atmosphere: 5
Food: 5
Service: 5
Their cookies were raw. Not just underbaked but raw. This is a health hazard.
Atmosphere: 1
Food: 1
Service: 1
Lisa (store manager) was very, very kind to me recently. I can tell that she is like that genuinely on and off the clock. I was having issues with ordering and applying my discount to my sandwich. She didn't even hesitate to not only help me but provided me with her discount. Top tier customer service, not just for the discount but she made it seem like she enjoyed assisting me.SHOUT TO ME MISS LISA!
Atmosphere: 5
Food: 5
Service: 5
We just had the milkshakes and they were delicious.
Very kind stuff, quality food, good prices
Pretty good food, really nice servers!!
Thank you so much food and customer service was great!
The food and service was great but the maintenance is lacking
Restaurantji Recommends
I ordered a Turkey combo, I told the sandwich guy, extra mayo (had no mayo), a little lettuce when I asked for extra lettuce. I asked for oil had none. This was the worse sandwich. We he grabbed my sandwich and walked over, I already knew it wasnt going to be right. Some people just dont need to work a job if u not going to do it right or to the customer satisfaction. Please save your money and do not go to this location. Also, I called to speak with a manager and I was left on hold. Just a complete mess!!
The worse customer service one can experience. Stay away from this location. This establishment has one of the rudest people employed there who gives off toxic energy to patrons. She is a young woman who doesn't greet you, but instead mean mugs you the entire time your in the store then proceeds to berate you when you ask to remove or add toppings to a sandwich. BTW, when I got home to eat my sandwich it was a hot mess. Potbelly fell off big time and it starts with their staff. I'll never spend a dime at Potbelly ever again.
Yeah very good
Yeah very good
Kid-friendliness: They have kid meals
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Mac and Cheese with Bacon, Sandwich
Had a wonderful experience with your employee Austin. I was having one of those days where I kept encountering unpleasant people and situations and then I entered your restaurant and was pleasantly served by Austin. He was so friendly and kind and didn’t mind explaining the contents of every salad even though there was a menu board hanging from the ceiling which I didn’t see until later. I never ate here before so I didn’t know anything. Thank you for hiring kind and helpful people!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad
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