Shake Shack Union Station

I had it delivered and I had no straw silverware napkins or the sauce I ordered

Food: 3

Terrible, non-existent customer service. I stood at the counter for, no exaggeration, 10 minutes before practically forcing someone to retrieve my order off the shelf. All the staff behind the counter looked miserable and disgusted. While I was standing there, I couldn’t help but notice how dirty everything was in both the dining area and the fully open kitchen. When I was finally able to get my order, it was no longer hot, but at least edible. I visited at 8pm, so it was not busy by any means. The experience was a complete turnoff and I’d rather go anywhere else in Union Station next time I pass through.

Atmosphere: 1

Food: 3

Service: 1

i tried the K shack menu! the shake was spicy and sweet as described , the onion rings crisp and the fries fresh! I love the korean spices / gochujiang seasoning and the sauce used in the chicken bites i asked for just the sauce and they obliged! great location!

Atmosphere: 5

Food: 5

Service: 5

Yall gotta do wayy better than that. Couldn’t even come back because it already took soo long and I was on break .

Atmosphere: 3

Food: 2

Service: 2

Asked about my order since I was texted it was ready over ten minutes ago. Ended up getting yelled at by the staff still waiting for my order over 15 minutes after being texted it was ready.

Food: 1

Service: 1

Ordered at the kiosk was told Id get a text when it was ready. Came back after 30 mins after never getting a text and it wasnt even being prepared. Huge time suck probably wont be able to wait for it now. I NEED A REFUND!

Service: 1

I have wanted to try a Shake Shack for awhile now. Union Station was my chance. Very good food and shake! I didn't mind the cheese on my fries but it wasn't my favorite. Give it a shot!

Atmosphere: 4

Food: 4

Service: 4

Dirty floors. Its a mess. Not a well run spot.

Atmosphere: 2

Food: 4

Service: 4

We ordered 2 milkshakes on kiosk. My coffee milkshake was good. My husband’s banana pudding shake didn’t taste like banana. He had to wipe off the outside of his cup with napkins, because it was prepared so sloppily.

The area for customers, waiting for orders, is very crowded. It makes it difficult for others to get to the napkins and other assorted packets of ingredients for drinks and food.

The downstairs part of the restaurant appeared less clean than other restaurants in the Washington Union Train station.

Atmosphere: 1

Food: 3

Service: 1

I'm not sure why this location has such high reviews. I ordered ahead today and when I arrived to pick up my order there was a huge line, one person both packing orders and working the register and *not changing his gloves*, and one person making all the food (and poorly, because I later realized my burger order was missing the crunchy onions anyway, but that's neither here nor there, since I didn't end up eating it). From the pickup side of the counter, where I stood with the workers looking at me but not actually talking to me for several minutes, I could see literal layers of congealed cheese sauce on their cheese vat. Nothing seemed like it had been properly deep cleaned for a while. (Which is particularly gross because everyone who lives in DC knows Union Station has a rat problem -- food places *need to* be cleaning well each day.) I really should have asked for a refund right there before my burger came out -- I already knew I wasn't comfortable eating it given the state of the store and the workers not changing gloves. $16 straight in the trash, and I had to get something else for dinner.

Atmosphere: 1

Food: 1

Service: 1

She tasted the sauce when it got on her hands

Atmosphere: 1

Food: 4

Service: 4

Food ok. Atmosphere was poor just recently when these 3 men walked in who I didn’t like very much who left a sour taste in my mouth. I’d think twice about going back.

Atmosphere: 1

Food: 3

Service: 3

Good food and good price. Friendly staff, although a little slow. I recommend this place to eat well with a good value for money.

Please Stop Eating Here! Rats the size of cats roam this restaurant late at night. If you think I’m lying please go there when they’re closed and you will see the rats roaming around inside the shake shack. It’s disgusting

Shake Shack is so addicting. Love their malts! I wish there was one near Beavercreek, Ohio!

Atmosphere: 5

Food: 5

Service: 5