Not the best burger but even much better than Burger King or Mc Donalds. The restrooms are not really clean, even the guest rooms.
Atmosphere: 2
Food: 3
Service: 3
Robbie Geer
The workers were very friendly and helpful!
Atmosphere: 5
Food: 5
Service: 5
Ethan Gorham
Awesome food. Really surprised me. Facility was pretty unclean, though, and it took a while to get our food.
Atmosphere: 4
Food: 5
Service: 4
Jeremy Crandell
Food’s great but order ahead as the touchscreens at this location are past their prime and should be updated/replaced - took forever to make a simple order.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Shackburger
Dorothea Lowery
Best fries ever milkshake is good
Atmosphere: 3
Food: 5
Service: 4
Vanessa Wright
Stopped by Shake Shack yesterday coming all the way from Florida and I was really impressed with the service. There was a guy named Dom as I recall and was at the register, and he made the whole ordering process super easy and welcoming. He was friendly, quick, and had great energy that stood out, especially during a busy time. You can tell he cares about the customers and takes pride in his work. Team members like him make a huge difference I left with not just good food but also a great impression of the staff.
Atmosphere: 5
Food: 5
Service: 5
Ann Moore
I visited Shake Shack yesterday and had such a great experience at the front counter. Dom was working as the cashier, and he went above and beyond to make the visit enjoyable. He greeted every customer with a genuine smile, was patient and kind while taking orders, and made sure everything was correct. Even with a busy line, he kept things moving smoothly and treated everyone with respect. It’s rare to find someone who brings that kind of positive energy, and Dom definitely made the experience memorable. I hope management recognizes what a great job he’s doing.
Atmosphere: 5
Food: 5
Service: 5
alexander lynch
The employees had great customer service and were very jovial. The manager even went out of his way to make sure that I was satisfied with my order. The burger was fresh and tastes unique.
Atmosphere: 3
Food: 5
Service: 5
Melissa Mote
First time eating at Shake Shack. It was really good. We have a few in Cincinnati now. I will definitely go have more great burgers and cherry lime drink.
Atmosphere: 5
Food: 5
Service: 5
Charles-Stephen Laubhouet
THE BEST CUSTOMER SERVICE ! And best hamburger I had in a long time! Dont get me started on the onion rings. Just the burger took me out ! I had a 2 pasties! I was on a budget so no extra stuff, just the lettuce, tomatoes and cheese. Each bite was like fireworks in my mouth ! Keep in mind it was my lunch break although it was night time. Anyway it was good GOOD !! I think it beat fuddruckers, habit burger and put all those other places to shame. Also the staff was so enthusiastic, checking on me showing me the ketchup napkins etc
The only place where the burger shakes you, and the receipt shacks you.
Giovanni Barbagli
Simply the worst Shake Shack across the Country. Very dirty, not friendly personnel and while they claim on their menus they serve beer, they don’t and they are not able to provide any explanation for it
Atmosphere: 1
Food: 4
Service: 1
Robert Feder
This is my first time at this shake shack. It's similar to the other shake shacks I have been in, with a nice selection of burgers, fries and shakes. Customer service is adequate. They seemed very busy and understaffed but worked quickly. It was a little noisy and crowded. It would be difficult to have a quiet conversation. In general, the location was fine. They had a veggie burger that was surprisingly good. If I was in the area, I would go back.
Atmosphere: 4
Food: 4
Service: 4
Jeffrey Durbin
The touch-screen check-in/ordering system could use some improvement. Good hamburgers!
Atmosphere: 5
Food: 4
Service: 5
Candice B
I’m specifically writing to bring attention to Jeremy. He was very attentive. Took time out to check on all the customers multiple times throughout the restaurant. Great customer service.
Not the best burger but even much better than Burger King or Mc Donalds. The restrooms are not really clean, even the guest rooms.
Atmosphere: 2
Food: 3
Service: 3
The workers were very friendly and helpful!
Atmosphere: 5
Food: 5
Service: 5
Awesome food. Really surprised me. Facility was pretty unclean, though, and it took a while to get our food.
Atmosphere: 4
Food: 5
Service: 4
Food’s great but order ahead as the touchscreens at this location are past their prime and should be updated/replaced - took forever to make a simple order.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Shackburger
Best fries ever milkshake is good
Atmosphere: 3
Food: 5
Service: 4
Stopped by Shake Shack yesterday coming all the way from Florida and I was really impressed with the service. There was a guy named Dom as I recall and was at the register, and he made the whole ordering process super easy and welcoming. He was friendly, quick, and had great energy that stood out, especially during a busy time. You can tell he cares about the customers and takes pride in his work. Team members like him make a huge difference I left with not just good food but also a great impression of the staff.
Atmosphere: 5
Food: 5
Service: 5
I visited Shake Shack yesterday and had such a great experience at the front counter. Dom was working as the cashier, and he went above and beyond to make the visit enjoyable. He greeted every customer with a genuine smile, was patient and kind while taking orders, and made sure everything was correct. Even with a busy line, he kept things moving smoothly and treated everyone with respect. It’s rare to find someone who brings that kind of positive energy, and Dom definitely made the experience memorable. I hope management recognizes what a great job he’s doing.
Atmosphere: 5
Food: 5
Service: 5
The employees had great customer service and were very jovial. The manager even went out of his way to make sure that I was satisfied with my order. The burger was fresh and tastes unique.
Atmosphere: 3
Food: 5
Service: 5
First time eating at Shake Shack. It was really good. We have a few in Cincinnati now. I will definitely go have more great burgers and cherry lime drink.
Atmosphere: 5
Food: 5
Service: 5
THE BEST CUSTOMER SERVICE ! And best hamburger I had in a long time! Dont get me started on the onion rings. Just the burger took me out ! I had a 2 pasties! I was on a budget so no extra stuff, just the lettuce, tomatoes and cheese. Each bite was like fireworks in my mouth ! Keep in mind it was my lunch break although it was night time. Anyway it was good GOOD !! I think it beat fuddruckers, habit burger and put all those other places to shame. Also the staff was so enthusiastic, checking on me showing me the ketchup napkins etc
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The only place where the burger shakes you, and the receipt shacks you.
Simply the worst Shake Shack across the Country. Very dirty, not friendly personnel and while they claim on their menus they serve beer, they don’t and they are not able to provide any explanation for it
Atmosphere: 1
Food: 4
Service: 1
This is my first time at this shake shack. It's similar to the other shake shacks I have been in, with a nice selection of burgers, fries and shakes.
Customer service is adequate. They seemed very busy and understaffed but worked quickly. It was a little noisy and crowded. It would be difficult to have a quiet conversation.
In general, the location was fine. They had a veggie burger that was surprisingly good. If I was in the area, I would go back.
Atmosphere: 4
Food: 4
Service: 4
The touch-screen check-in/ordering system could use some improvement. Good hamburgers!
Atmosphere: 5
Food: 4
Service: 5
I’m specifically writing to bring attention to Jeremy. He was very attentive. Took time out to check on all the customers multiple times throughout the restaurant. Great customer service.
Atmosphere: 4
Food: 4
Service: 5
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