Great location, nice view, efficient service, delicious burgers and fries. Khatera provided excellent service! We enjoyed our meal very much!
Atmosphere: 5
Food: 5
Service: 5
John Smith
Who works here? Worst service, slow, rude, ridiculous. 30 minutes past pickup time, this joke of a location should be shut down
Meme Saldana (Manny)
Horrible customer service. The short black lady is terrible. For the price I paid, it was not worth it.
Atmosphere: 2
Food: 3
Service: 1
Bill Bramble
It’s a Shake Shack. You know what you’re getting.
Atmosphere: 3
Food: 4
Service: 3
Diane C
I visited this location yesterday to buy my son lunch and when I say this is the first time I ever experience such great customer service at shake shack from the manager who took my order and the employees. I definitely will be returning.
Atmosphere: 5
Food: 5
Service: 5
T
The food is very tasty but it’s always so crowded
Atmosphere: 4
Food: 5
Service: 4
Jorge Castro
The food was very tasty and the place is in a good location near hotels and other restaurants. Order took about 10 min to be delivered to the table. You can eat with a nice view since the shop is facing the Potomac river.
Very expensive for a regular sized burger, fries, and drink.
Atmosphere: 4
Food: 4
Service: 4
Simon Stilwell
I work at the wharf so occasionally grab lunch here. Today I came in with my son for a treat for us and was floored by the service. Since order taking is now in tablets, the little moments matter so much more and today Paul made that moment. He brought our order over and just as we were realizing we needed straws, Paul was returning to our table with them. He didn’t need to do it, the straws were a few steps away, but he recognized it and acted. Great job!!
Atmosphere: 4
Food: 5
Service: 5
Jeff Chambers
Probably an unfair review, went with my small kids while an event (Christmas boat parade) was happening at the wharf and it was insanely packed, no seating, could hardly move around. The staff was amazing for how busy it was, the location just doesn't have enough space.
Absolutely hates this place. No one acknowledged us entering we just happened to see self order tablets. Went to place an order, guess what, the regular burger, the cheeseburger, and basically every other sandwich except the jumbo triple burger, the most expensive and overpriced and over indulgent sandwiche on the menu is sold out. I had 1 single choice or grilled cheese.
I got the grilled cheese, I kid you not this was a $5 sandwich that fit in the palm of my hand.
The fries, were you basic variety crinkle frozen fries, the supermarket special of the week.
The only good thing is we were served in under 10 mins...
We also got shakes and seriously not impressed!
Would never visit again or recommend.
Atmosphere: 3
Food: 1
Service: 2
Jazlyn Heeter
I don’t live here and we don’t have a Shake Shack back home so I was very excited to be able to get it but ended up so disappointed. Aioli is my FAVORITE thing of all time and I was soo excited for my Parmesan fries with the aioli but instead got plain fries with no sauce and seeing check marks on the receipt like did you even double check it especially being a door dash?
Vandale Gentry
I just can't believe that it costs over $40 for a burger, fries, and a drink! Really! 🥺
Atmosphere: 4
Food: 4
Service: 4
Karen Santoro
Great milk shakes! We didn't eat here but the burgers looked amazing going by!
Great location, nice view, efficient service, delicious burgers and fries. Khatera provided excellent service! We enjoyed our meal very much!
Atmosphere: 5
Food: 5
Service: 5
Who works here? Worst service, slow, rude, ridiculous. 30 minutes past pickup time, this joke of a location should be shut down
Horrible customer service. The short black lady is terrible. For the price I paid, it was not worth it.
Atmosphere: 2
Food: 3
Service: 1
It’s a Shake Shack. You know what you’re getting.
Atmosphere: 3
Food: 4
Service: 3
I visited this location yesterday to buy my son lunch and when I say this is the first time I ever experience such great customer service at shake shack from the manager who took my order and the employees. I definitely will be returning.
Atmosphere: 5
Food: 5
Service: 5
The food is very tasty but it’s always so crowded
Atmosphere: 4
Food: 5
Service: 4
The food was very tasty and the place is in a good location near hotels and other restaurants. Order took about 10 min to be delivered to the table. You can eat with a nice view since the shop is facing the Potomac river.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Bacon Cheese Fries, Shack Stack
Very expensive for a regular sized burger, fries, and drink.
Atmosphere: 4
Food: 4
Service: 4
I work at the wharf so occasionally grab lunch here. Today I came in with my son for a treat for us and was floored by the service. Since order taking is now in tablets, the little moments matter so much more and today Paul made that moment. He brought our order over and just as we were realizing we needed straws, Paul was returning to our table with them. He didn’t need to do it, the straws were a few steps away, but he recognized it and acted. Great job!!
Atmosphere: 4
Food: 5
Service: 5
Probably an unfair review, went with my small kids while an event (Christmas boat parade) was happening at the wharf and it was insanely packed, no seating, could hardly move around. The staff was amazing for how busy it was, the location just doesn't have enough space.
Atmosphere: 2
Food: 4
Service: 5
Restaurantji Recommends
Absolutely hates this place. No one acknowledged us entering we just happened to see self order tablets. Went to place an order, guess what, the regular burger, the cheeseburger, and basically every other sandwich except the jumbo triple burger, the most expensive and overpriced and over indulgent sandwiche on the menu is sold out. I had 1 single choice or grilled cheese.
I got the grilled cheese, I kid you not this was a $5 sandwich that fit in the palm of my hand.
The fries, were you basic variety crinkle frozen fries, the supermarket special of the week.
The only good thing is we were served in under 10 mins...
We also got shakes and seriously not impressed!
Would never visit again or recommend.
Atmosphere: 3
Food: 1
Service: 2
I don’t live here and we don’t have a Shake Shack back home so I was very excited to be able to get it but ended up so disappointed. Aioli is my FAVORITE thing of all time and I was soo excited for my Parmesan fries with the aioli but instead got plain fries with no sauce and seeing check marks on the receipt like did you even double check it especially being a door dash?
I just can't believe that it costs over $40 for a burger, fries, and a drink! Really! 🥺
Atmosphere: 4
Food: 4
Service: 4
Great milk shakes! We didn't eat here but the burgers looked amazing going by!
Atmosphere: 3
Food: 5
Service: 5
This place is very busy during the weekend.
Atmosphere: 4
Food: 5
Service: 4
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