Starbucks

The Portals, 1201 Maryland Ave SW, Washington
(202) 488-6366

Recent Reviews

Sort by
A Google User

LISTEN BRUTHER. YOURE NOT GONNA BELIEVE WHAT THEY GAVE ME AT THIS STARBUCKS. I GOT COFFEE. NO IM NOT KIDDING. REAL COFFEE. IT WAS INCREDIBLE TOO, LIKE IT WAS THEIR MAIN DRINK THEY SOLD. THEY KNEW WHAT THEY WERE DOING. THE VIEWS WERE INCOMPREHENSIBLE. WE'RE TALKIN STREETS, CARS, THE POTOMAC RIVER, AND THE JEFFERSON MONUMENT. YEA YOU HEARD ME RIGHT. Anyways I would like to recommend you to there if you want coffee because this place is šŸ”„šŸ”„šŸ”„

Atmosphere: 5

Food: 5

Service: 5

Biju Joseph

Supposed to be open till 6:30. Reached at 6:15 by walking half mile. Staff still there but they won’t provide service. Not good.

Service: 1

John Fassler

The filthiest bathroom I’ve ever seen in a Starbucks. Clearly not a great staff.

David Dumas

Sat in here for hours on my computer. Great WiFi and even better coffee. It had friendly staff, a clean appearance, and did I mention the WiFi was great? Order the white chocolate mocha or you’re weird. I didn’t take any pics in there cuz you all know what a Starbucks looks like. If you don’t, go there and get a white chocolate mocha.

Atmosphere: 5

Food: 5

Service: 5

Zoe sin

baristas look joyful!

Atmosphere: 5

Food: 5

Service: 5

Scott Brodhacker

Staff is very friendly and helpful. The drinks and food were excellent as well. Very pleasant experience here.

Atmosphere: 5

Food: 5

Service: 5

Becky Phillips

Baristas were playing around with each other while a long line of customers waited for their drinks. And they got my order wrong so I had to wait a second time.

Atmosphere: 2

Food: 3

Service: 1

Heather Chait

I'm not a Starbucks fan but wanted a coffee in the area and thought Starbucks is pretty reliable. Big mistake. Service was awful. I ordered a muffin and hot coffee and I received a warm muffin (not requested) and a hot chocolate, after 20 minutes of waiting. The barista did switch the drink for a coffee quickly though. Then, the bathroom sink was blocked, and the bathroom itself was filthy. Not a good experience in any way, except that I was able to charge my phone!

Atmosphere: 1

Food: 1

Service: 1

Gerald Aquino

I realize it was busy this weekend but it was dirtiest Starbucks. Trash everywhere, food on floor behind counter. Really out of control.

S

my girl at the counter put in everyone's drinks as Hot on an 80° day. the poor barista had to deal with everyone saying their drinks were wrong. personally, I ended up with a cup of lukewarm milk and ended up just walking to another Starbucks lol.

Abigail Kassa

I have been coming to this Starbucks regularly because I work right next door, and I have never experienced such consistently poor customer service. The level of unprofessionalism, the street talk, and the attitude from the staff are shocking.

Even when I try to avoid direct interaction by placing mobile orders, the experience remains the same. Today, I encountered an almost hostile situation simply because I requested my drink to be remade after receiving the wrong milk—something I had paid for. I wasn’t asking for a free drink, just the correct one. Even the manager displayed an attitude instead of resolving the issue professionally.

Now, I even feel uncomfortable and worried every time I go in, wondering if my drink will be deliberately made incorrectly because of past interactions. No customer should have to feel this way.

This location is in desperate need of better management. The service here is unacceptable and truly disappointing.

Juliana Oberto

The barista was super friendly and got our order really quick

Hannah Kim

My sister and I came out of town to visit the Artechouse across the street yesterday and decided to stop by this Starbucks in the morning for breakfast! We got 2 iced lavender oat milk lattes, 1 cheese and tomato sandwich, and spinach egg feta wrap. Not only was the cashier super nice, but I was impressed by quick and efficient the team was moving to handle the morning rush. One of them handed the drinks directly to every person!

Also, big shoutout and kudos to the one of the baristas, Marv who also helped jumpstart our car outside of the Starbucks. It was cold, rainy, and we were super stressed but Marv helped us with her own jumper cables and her own car. Thank you so much!!

Alberto J. Fedeli

Staff are incredibly rude at this location.

K. Moore

Never fails to disappoint. Haven't been in quite some time, but I forgot my coffee this morning. Against my better judgment I decided to run to Starbucks. And just like old times, my order was one wrong and two not so great. šŸ˜”

Loading...