I always get coffee for my daughters and myself here when we want to get coffee out, we always order the same thing and never had any issues except for today 4/5/24 the barista with a rude tone and attitude told me I couldn’t get vanilla foam and light whipped cream on my drinks which I have gotten from them all the time and I also get an extra charge for in each drink. This lady refused to put both in my drinks, no refund given which I don’t really care it was not much $, but she didn’t even offer a refund . If they don’t want customers to add both in their drinks they should set up their app to not let customers add more than one foam or whipped cream on their drinks. I don’t think I’m going back to this store again. Not the customer service I would like to experience every time. There are better ways to address people in situations like this.
Atmosphere: 4
Food: 4
Service: 2
M Fas
They didn’t make my drink right and tried to argue with me about it. Since when was a chai tea latte white?
Atmosphere: 1
Food: 1
Service: 1
Shannon Davis
I guess Starbucks does not want any business, Because I walked out and did not buy anything because when I go into Starbucks, for the second time by the way, I was not acknowledged. Instead, the cashier is holding a conversation with a young lady at the register did not even look over and ask me if I needed any help. As a matter of fact, as I was leaving, he still did not ask me if I needed any help. I think I am done. They hire the young kids and the young kids think it’s just an atmosphere to hang out. By the way, they had someone in there hanging out that asked me for money for gas.
Atmosphere: 1
Food: 1
Service: 1
Isbelia lopez
Worst service from the
Atmosphere: 1
Food: 1
Service: 1
Dominique F.
Love the location in DC, I came here for a meet and greet. The baristas were very accommodating when we needed extra chairs. Even though I sat inside, I didn't online order to pick up, which was very fast. There are other shops in the area as well, which is really great to know.
Jak Bay
Very good service! Clean, delicious, we love it!
Atmosphere: 5
Food: 5
Service: 5
Triple C’s
Pulled up at 6:21am. Sign says open at 6am but they wont let anybody in ?
Service: 1
Niia W.
The place is dope, however the music be Blasting! I don't know how to study effectively with listening to loud music.
Elmer Mendoza
The cashier was super very nice ? ? great service, but the person who made my vanilla late, he don't know it tasted any vanilla, bad experience on my vanilla late on this location..
Atmosphere: 5
Food: 1
Service: 5
David B.
Sunday morning I awoke to a broken coffee maker. So I went to my local Starbucks in the Dakota Crossing Shopping Center, DC. While I was waiting to by my coffee, sandwiches, and bag of coffee I noticed a coffee press. I decided to purchase it. When I got to the register they said they could not sell it to me because it did not have a price sticker. I did not understand, why the manager could not look it up. Additionally, while I was waiting for my coffee and sandwiches a sandwich was put in front of me. I asked where was the other sandwich. I was told did you see the name Cece, are you Cece? Ordinarily, I would have reported this to the manager, but she was the manager. After that I purchased my coffee Chick-Fila the next day.
Been going here for years and seen the service going down. For me it’s not even about the products. The new person at the register is always standoffish.
Atmosphere: 3
Food: 4
Service: 3
Cobun Zweifel-Keegan
Slow. Dirty. Out of punkin. Ain't nobody got time for that.
Atmosphere: 3
Food: 1
Service: 4
Robert Perkins
This is the worst Starbucks I've ever patronized. First of all when you walk in, you are rarely greeted because it seems the staff comes to work to play amongst themselves. There is too much chatting and not enough customer engagement. I figure if you are paying 5 bucks for a basic cup of coffee, you should receive premium service. Lastly, the shift MANAGER, STACEY is horrible, her attitude is vitriolic and un-accomodating. STACEY should not hold a leadership role in any capacity, within your company. WHEN PEOPLE SHOW YOU WHO THEY ARE BELIEVE THEM. I should have realized the first time, 5 years ago. PLEASE RETRAIN THE STAFF and FIRE STACEY!!
Atmosphere: 1
Food: 1
Service: 1
Robert Corbie
Service was always excellent.....drinks we purchased were delicious....staff were helpful and courteous....establishment was clean....ample parking is always available.Parking: Parking is available at all times.
Atmosphere: 4
Food: 4
Service: 5
Megan Smith
I’ve tried to give this Starbucks location a chance, but half the staff is truly unprofessional. I’m not sure how the regional manager hasn’t received more complaints. Even though its only a 5min walk from my house, I’d rather walk up to Rhode Island Ave to one of the coffee shops there.
I always get coffee for my daughters and myself here when we want to get coffee out, we always order the same thing and never had any issues except for today 4/5/24 the barista with a rude tone and attitude told me I couldn’t get vanilla foam and light whipped cream on my drinks which I have gotten from them all the time and I also get an extra charge for in each drink. This lady refused to put both in my drinks, no refund given which I don’t really care it was not much $, but she didn’t even offer a refund . If they don’t want customers to add both in their drinks they should set up their app to not let customers add more than one foam or whipped cream on their drinks. I don’t think I’m going back to this store again. Not the customer service I would like to experience every time. There are better ways to address people in situations like this.
Atmosphere: 4
Food: 4
Service: 2
They didn’t make my drink right and tried to argue with me about it. Since when was a chai tea latte white?
Atmosphere: 1
Food: 1
Service: 1
I guess Starbucks does not want any business, Because I walked out and did not buy anything because when I go into Starbucks, for the second time by the way, I was not acknowledged. Instead, the cashier is holding a conversation with a young lady at the register did not even look over and ask me if I needed any help. As a matter of fact, as I was leaving, he still did not ask me if I needed any help. I think I am done. They hire the young kids and the young kids think it’s just an atmosphere to hang out. By the way, they had someone in there hanging out that asked me for money for gas.
Atmosphere: 1
Food: 1
Service: 1
Worst service from the
Atmosphere: 1
Food: 1
Service: 1
Love the location in DC, I came here for a meet and greet. The baristas were very accommodating when we needed extra chairs. Even though I sat inside, I didn't online order to pick up, which was very fast. There are other shops in the area as well, which is really great to know.
Very good service! Clean, delicious, we love it!
Atmosphere: 5
Food: 5
Service: 5
Pulled up at 6:21am. Sign says open at 6am but they wont let anybody in ?
Service: 1
The place is dope, however the music be Blasting! I don't know how to study effectively with listening to loud music.
The cashier was super very nice ? ? great service, but the person who made my vanilla late, he don't know it tasted any vanilla, bad experience on my vanilla late on this location..
Atmosphere: 5
Food: 1
Service: 5
Sunday morning I awoke to a broken coffee maker. So I went to my local Starbucks in the Dakota Crossing Shopping Center, DC. While I was waiting to by my coffee, sandwiches, and bag of coffee I noticed a coffee press. I decided to purchase it. When I got to the register they said they could not sell it to me because it did not have a price sticker. I did not understand, why the manager could not look it up. Additionally, while I was waiting for my coffee and sandwiches a sandwich was put in front of me. I asked where was the other sandwich. I was told did you see the name Cece, are you Cece? Ordinarily, I would have reported this to the manager, but she was the manager. After that I purchased my coffee Chick-Fila the next day.
Restaurantji Recommends
Been going here for years and seen the service going down. For me it’s not even about the products. The new person at the register is always standoffish.
Atmosphere: 3
Food: 4
Service: 3
Slow. Dirty. Out of punkin. Ain't nobody got time for that.
Atmosphere: 3
Food: 1
Service: 4
This is the worst Starbucks I've ever patronized. First of all when you walk in, you are rarely greeted because it seems the staff comes to work to play amongst themselves. There is too much chatting and not enough customer engagement. I figure if you are paying 5 bucks for a basic cup of coffee, you should receive premium service. Lastly, the shift MANAGER, STACEY is horrible, her attitude is vitriolic and un-accomodating. STACEY should not hold a leadership role in any capacity, within your company. WHEN PEOPLE SHOW YOU WHO THEY ARE BELIEVE THEM. I should have realized the first time, 5 years ago. PLEASE RETRAIN THE STAFF and FIRE STACEY!!
Atmosphere: 1
Food: 1
Service: 1
Service was always excellent.....drinks we purchased were delicious....staff were helpful and courteous....establishment was clean....ample parking is always available.Parking: Parking is available at all times.
Atmosphere: 4
Food: 4
Service: 5
I’ve tried to give this Starbucks location a chance, but half the staff is truly unprofessional. I’m not sure how the regional manager hasn’t received more complaints. Even though its only a 5min walk from my house, I’d rather walk up to Rhode Island Ave to one of the coffee shops there.
Atmosphere: 2
Food: 3
Service: 2