I placed a mobile order ahead of time, expecting a quick pick-up. Unfortunately, after waiting over 15 minutes, my drink still wasn’t ready and I had to leave without it due to time constraints. Staff seemed overwhelmed or short-handed, and while I understand things get busy, a little communication would’ve gone a long way. I wasn’t acknowledged or updated at any point. Hopefully, this was just an off day—but it made for a frustrating experience
Atmosphere: 3
Service: 1
Frederick Manley
Its pretty sad when you can't get what you ordered due the barista (Daveta) being on the phone, (and/or gaming) while on the clock. My drink order came out wrong, but I didn't have the patience to reorder... There is ALWAYS an issue going to the Starbucks in Harris Teeter on M Street near the Navy Yard. Please correct the behavior at this location and provide the Starbuck experience we all deserve.
Atmosphere: 3
Food: 3
Service: 1
Ray Feltham
Opened late, had to wait 30mins on a mobile order. Couldn't cancel order. Staff was cavalier. I will not be back.
Service: 2
Kari Yakubisin
I ordered in the app to pick up on my walk to work. When I got there, there was no one there. After looking for 10 minutes, I have up. Still waiting on a refund.
Service: 1
Arthur Shade
The food was great!!!! Starbucks has an unbelievable small sized menu of food that just hits the spot every time. Then when you couple it with my detailed caramel Frappuccino lol it’s makes it PERFECT!!!
I mean, it's a Starbucks in a grocery store; set your expectations accordingly.
Atmosphere: 3
Food: 3
Service: 3
Re Re
Overpriced I do not patronize
Atmosphere: 1
Food: 1
Service: 1
Ri Ri
Overpriced I do not patronize
Terrica Jennings
My experience at the Starbucks inside the Harris Teeter on M Street SE in Navy Yard was absolutely dreadful. The staff here are rude, abrasive, and unprofessional. They consistently fail to make drinks correctly and seem to have no regard for basic customer service.
When I visited, their behavior was so appalling that two customers ahead of me walked out in frustration. The way they spoke to me was shockingly rude, and it was clear they had no interest in being helpful or polite.
I ended up taking my money back and going to a different Starbucks. This location desperately needs an overhaul. The staff need serious training on how to interact with customers. This Starbucks is a disgrace to the brand, and I won’t be returning until major changes are made. I’d give a zero if I could.
The staff seems disgruntled. The take out is the worse I've seen. They never call names just sit food on the counter. If you're not gonna call names at least don't cover up the names so everyone isn't touching other people's cups. ?
Just moved across the street from here and well the customer service still sucks from last year! I would rather walk down the street to the full Starbucks where they at least speak to you. My name was on the cup she could have at least called it to say my drink was ready …good mornings not acknowledged
I placed a mobile order ahead of time, expecting a quick pick-up. Unfortunately, after waiting over 15 minutes, my drink still wasn’t ready and I had to leave without it due to time constraints. Staff seemed overwhelmed or short-handed, and while I understand things get busy, a little communication would’ve gone a long way. I wasn’t acknowledged or updated at any point. Hopefully, this was just an off day—but it made for a frustrating experience
Atmosphere: 3
Service: 1
Its pretty sad when you can't get what you ordered due the barista (Daveta) being on the phone, (and/or gaming) while on the clock. My drink order came out wrong, but I didn't have the patience to reorder... There is ALWAYS an issue going to the Starbucks in Harris Teeter on M Street near the Navy Yard. Please correct the behavior at this location and provide the Starbuck experience we all deserve.
Atmosphere: 3
Food: 3
Service: 1
Opened late, had to wait 30mins on a mobile order. Couldn't cancel order. Staff was cavalier. I will not be back.
Service: 2
I ordered in the app to pick up on my walk to work. When I got there, there was no one there. After looking for 10 minutes, I have up. Still waiting on a refund.
Service: 1
The food was great!!!! Starbucks has an unbelievable small sized menu of food that just hits the spot every time. Then when you couple it with my detailed caramel Frappuccino lol it’s makes it PERFECT!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Gouda & Egg Breakfast Sandwich
Absolutely amazing Caramel Ribbon Crunch Frappuccino!!
Atmosphere: 5
Food: 5
Service: 5
I mean, it's a Starbucks in a grocery store; set your expectations accordingly.
Atmosphere: 3
Food: 3
Service: 3
Overpriced I do not patronize
Atmosphere: 1
Food: 1
Service: 1
Overpriced I do not patronize
My experience at the Starbucks inside the Harris Teeter on M Street SE in Navy Yard was absolutely dreadful. The staff here are rude, abrasive, and unprofessional. They consistently fail to make drinks correctly and seem to have no regard for basic customer service.
When I visited, their behavior was so appalling that two customers ahead of me walked out in frustration. The way they spoke to me was shockingly rude, and it was clear they had no interest in being helpful or polite.
I ended up taking my money back and going to a different Starbucks. This location desperately needs an overhaul. The staff need serious training on how to interact with customers. This Starbucks is a disgrace to the brand, and I won’t be returning until major changes are made. I’d give a zero if I could.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Nice cup ? of joe for on the go
The staff seems disgruntled. The take out is the worse I've seen. They never call names just sit food on the counter. If you're not gonna call names at least don't cover up the names so everyone isn't touching other people's cups. ?
Atmosphere: 3
Food: 4
Service: 1
Awesome
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Gouda & Egg Breakfast Sandwich
Good Service, clean
Atmosphere: 4
Food: 4
Service: 4
Just moved across the street from here and well the customer service still sucks from last year! I would rather walk down the street to the full Starbucks where they at least speak to you. My name was on the cup she could have at least called it to say my drink was ready …good mornings not acknowledged
Atmosphere: 1
Food: 3
Service: 1
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