i asked for no ice but they gave me ice! had a person that was training so next time don’t train on me please. I had the pink drink and there were no strawberries!!! Horrible try a different location never going here ever again!!!!!😡😡😡
Theyusufunal
Complaint Regarding Disrespectful Behavior at Starbucks Location
I had an unpleasant experience at one of your locations as a regular customer who frequently orders online. During my recent visit, I asked an employee if I could use the bathroom. Without even looking at me, he said, “First buy something, then I’ll give you the bathroom password.” I explained that I had already placed an online order and just needed the code to use the restroom while I waited.
Even after my order was completed and I had waited more than five minutes, he still refused to provide the bathroom code until much later. His tone and attitude were dismissive and unprofessional. When I asked for his name, he told me his name was Anthony and claimed to be the manager.
As a loyal customer, I felt disrespected and unwelcome. I hope Starbucks holds its employees, especially managers, to a higher standard of customer service. I’m sharing this feedback with the hope that it will be addressed appropriately so future guests don’t have the same experience
Annie R Heim
Always friendly and my drinks are perfect <3 Love the little notes on the cups!
Bete Samuel
this neighborhood Starbucks they don't have restroom service even for hand wash buy to eat
Haridher Pandiyan
Classic Starbucks. Good service. Polite staff. Only one restroom was available though, other one was out of service I guess.
Lauren Nunya
Wow. I walked in with full intention of buying coffee and a meal, with a group of people mind you who were also BUYING your products, I politely asked where the restroom was- and was declined by a woman who told me it was “for customers only”… okay well I’d like to use the restroom, get my order, and then sit down. I wasn’t aware that this was unacceptable as a request without “first buying a coffee”. I’ll be getting food elsewhere and you lost a lifetime customer as well bc of your ignorant staff who thinks they have the authority to deny access to a restroom request from someone who AGAIN had FULL INTENTION OF BUYING YOUR PRODUCTS… seriously do better!
Antonio Pinargote
Super racist manager today noon at the register wow so rude .not customers skills need to be trained
Ron Johnson
Very poor service but caramel mochiatos were great
Atmosphere: 4
Service: 1
Lamika
Wanted to grab coffee before work. The sign and website indicated that the store closed at 8:30 pm on Sunday's. I arrived at 8:04pm and the door was locked with employees still in the store. I had to drive to another location across town. Luckily that location closed at 9:00pm.
Mauricio Oviedo
Amazing service, from all the Starbucks we have been in different countries it’s by far the best! Great staff that turned a nice experience into one to truly remember! Good job guys, keep making a difference 💪🏼💪🏼
You got to admire the staff who really have to handle constant traffic given the proximity to the Capitol. The upstairs is nice and quiet and seemingly a secret if you don't know that it's there.
Parking: Best to pickup than try to park
Atmosphere: 5
Food: 4
Service: 5
Andy Lutz
Why is it so dang difficult to get a glass of water (with a purchased coffee) at Starbucks these days?! I was ignored the first four times I asked after picking up my coffee, and when she finally brought one she had a terrible attitude and body language about the simple request.
Atmosphere: 4
Food: 3
Service: 1
Adam Kasabula
No restroom
Savannah Matos
I would give it no stars if I could. I had a bad experience here. The food looked bad. The customer areas were dirty. The guy taking my order looked so confused & rude. When I got my drink it wasn’t what I asked for. Just horrible customer service.
Atmosphere: 1
Food: 1
Service: 1
Paula Gilet Ribas
The girl who helped us was wearing headphones and her treatment was disastrous. Without listening to our preferences and with a bad face.
i asked for no ice but they gave me ice! had a person that was training so next time don’t train on me please. I had the pink drink and there were no strawberries!!! Horrible try a different location never going here ever again!!!!!😡😡😡
Complaint Regarding Disrespectful Behavior at Starbucks Location
I had an unpleasant experience at one of your locations as a regular customer who frequently orders online. During my recent visit, I asked an employee if I could use the bathroom. Without even looking at me, he said, “First buy something, then I’ll give you the bathroom password.” I explained that I had already placed an online order and just needed the code to use the restroom while I waited.
Even after my order was completed and I had waited more than five minutes, he still refused to provide the bathroom code until much later. His tone and attitude were dismissive and unprofessional. When I asked for his name, he told me his name was Anthony and claimed to be the manager.
As a loyal customer, I felt disrespected and unwelcome. I hope Starbucks holds its employees, especially managers, to a higher standard of customer service. I’m sharing this feedback with the hope that it will be addressed appropriately so future guests don’t have the same experience
Always friendly and my drinks are perfect <3 Love the little notes on the cups!
this neighborhood Starbucks they don't have restroom service even for hand wash buy to eat
Classic Starbucks. Good service. Polite staff. Only one restroom was available though, other one was out of service I guess.
Wow. I walked in with full intention of buying coffee and a meal, with a group of people mind you who were also BUYING your products, I politely asked where the restroom was- and was declined by a woman who told me it was “for customers only”… okay well I’d like to use the restroom, get my order, and then sit down. I wasn’t aware that this was unacceptable as a request without “first buying a coffee”. I’ll be getting food elsewhere and you lost a lifetime customer as well bc of your ignorant staff who thinks they have the authority to deny access to a restroom request from someone who AGAIN had FULL INTENTION OF BUYING YOUR PRODUCTS… seriously do better!
Super racist manager today noon at the register wow so rude .not customers skills need to be trained
Very poor service but caramel mochiatos were great
Atmosphere: 4
Service: 1
Wanted to grab coffee before work. The sign and website indicated that the store closed at 8:30 pm on Sunday's. I arrived at 8:04pm and the door was locked with employees still in the store. I had to drive to another location across town. Luckily that location closed at 9:00pm.
Amazing service, from all the Starbucks we have been in different countries it’s by far the best! Great staff that turned a nice experience into one to truly remember! Good job guys, keep making a difference 💪🏼💪🏼
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
You got to admire the staff who really have to handle constant traffic given the proximity to the Capitol. The upstairs is nice and quiet and seemingly a secret if you don't know that it's there.
Parking: Best to pickup than try to park
Atmosphere: 5
Food: 4
Service: 5
Why is it so dang difficult to get a glass of water (with a purchased coffee) at Starbucks these days?! I was ignored the first four times I asked after picking up my coffee, and when she finally brought one she had a terrible attitude and body language about the simple request.
Atmosphere: 4
Food: 3
Service: 1
No restroom
I would give it no stars if I could. I had a bad experience here. The food looked bad. The customer areas were dirty. The guy taking my order looked so confused & rude. When I got my drink it wasn’t what I asked for. Just horrible customer service.
Atmosphere: 1
Food: 1
Service: 1
The girl who helped us was wearing headphones and her treatment was disastrous. Without listening to our preferences and with a bad face.
Atmosphere: 3
Food: 2
Service: 1
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