Extremely rude service by the man behind the counter.
Service: 1
Melvin Wright
This is a great Starbucks. The staff… they’re beyond friendly. The drinks are amazing, made better than the standard! Please do not let others bad experiences stop you from coming here. As I read the reviews, people only come here when they have a problem, Davida D to be specific. Everyone is so nice to me. Shoutout to Lorenz, the store manager who has the worst Dad jokes lol. Shoutout to Darnell, Johana, Khi, and Jerry also. You guys are great and don’t let anyone tell you differently!
Atmosphere: 5
Food: 5
Service: 5
Brent K
I come here a lot. Staff are always welcoming and kind, even on days when it’s jammed packed.
Service: 5
Davida Duarte
I visit this Starbucks every single morning, and have done so consistently for over two months, because I pick up a drink for my father before work. My father is a Marine veteran, nearly 70 years old, and currently battling cancer, and this specific drink is something he genuinely looks forward to every day. Because of that, I am very intentional about ordering it a certain way.
Unfortunately, almost every visit involves an issue with customer service or my order not being made correctly, despite me clearly explaining it in advance and paying extra for specific customizations.
Today’s experience crossed a line. After receiving my drink incorrectly, I politely asked the barista to add the extra caramel that I had paid for. Instead of simply fixing it, he made an inappropriate and insensitive comment implying that I was asking for “diabetes.” This was completely unprofessional and unnecessary. When I reiterated my request, he walked away and ignored me, leaving me standing there while he chatted elsewhere.
This interaction made me feel dismissed, unheard, and uncomfortable. I was not rude, I was not demanding — I was simply asking for what I ordered and paid for. A customer should never be mocked or ignored, especially when they are calmly requesting a correction.
I want to note that another employee at the register was kind, listened to my concerns, and ultimately fixed the drink — which I appreciated. However, the behavior I experienced beforehand should never come from someone working in customer service.
I used to work at Starbucks myself, and I know how important it is to make customers feel heard and respected — especially when drinks cost as much as they do. This visit left me feeling genuinely upset. I am not ordering for myself; I am doing this for someone I love during a very difficult time.
I hope management addresses the lack of professionalism displayed today, because loyal, daily customers deserve better.
Atmosphere: 1
Food: 1
Service: 1
Sophie Foster
No holiday merchandise
Atmosphere: 5
Food: 5
Service: 5
Noa shay Tal
The cashier is very nice and the food is very tasty and the place is very neat and beautiful.
Atmosphere: 5
Food: 5
Service: 5
Desiree
LOVE IT 🥰
Atmosphere: 5
Food: 5
Service: 5
Sarath Ganji
I had ordered a Nitro but the location’s machine was on the fritz. A team member switched it out with a cold brew and upped the size to more than make up for the price difference. Kind dude, super helpful—solid start to my day.
This area has 4 Starbucks. This one is the furthest from me, but I trek here anyway bc it’s open super early, the staff have always been great, and even when the queue is backed up, I don’t mind hanging around the Westin for a beat.
Atmosphere: 5
Food: 5
Service: 5
Romina Keshavarz
Half of the cup was empty and the majority was filled with foam. Totally disappointed
Atmosphere: 1
Food: 1
Service: 1
Ben Palley
If you enjoy watching the employees argue while you wait 30 minutes for a coffee, order here!
One cashier in the morning shift was really rude and unprofessional. I ordered a grande latte for myself and a steamed milk for my son, but only received one grande latte with steamed milk. He not only got both my name and my order wrong, but also blamed it all on me, even though I didn’t complain and was waiting patiently the whole time. After I finally got the milk, he even ditched the customers waiting in line to order, came to me and gave me a loud lecture, telling me “next time when you order, you say’ a grande latte, and the second drink is a steamed milk. You don’t say ‘a grande latte and a steamed milk!’ “ WOW
Atmosphere: 1
Food: 4
Service: 1
chris grocholski
Terrible service. 25 minutes to get my order of regular coffee and a coffee cake
Atmosphere: 1
Food: 1
Service: 1
Building Pro
Went this location two days in a raw to attend event at convention center. first day was much better... second day They were out of stock for multiple cold brew drinks finaly ordered a carmel frappe which was watered down and not as tasty... most importantly whats prompting this review os some of the workers were displaying dissatisfaction with each other sometimes carlesely handling the drinks they were making & exchanging emotionally charged words affecting customer service visibly specially bieng located in a hotel lobby can affect more business...better to find ways to resolve disagreements in a private setting.
Atmosphere: 3
Food: 2
Service: 3
Muhammad Memon
They never fill up your drink to the cup assigned limit. They also seem to not make it right, it does not seem as great as Starbucks drinks elsewhere. This is my second time here and they did the same thing.
Atmosphere: 2
Food: 1
Service: 1
Korra Stone
Donald working at the cashier is extremely charismatic and charming, an exceptional customer care and service. He shows genuine care and passion. I hope he goes further in his career because he has a killer attitude any employer would “die” for.
Extremely rude service by the man behind the counter.
Service: 1
This is a great Starbucks. The staff… they’re beyond friendly. The drinks are amazing, made better than the standard! Please do not let others bad experiences stop you from coming here. As I read the reviews, people only come here when they have a problem, Davida D to be specific. Everyone is so nice to me. Shoutout to Lorenz, the store manager who has the worst Dad jokes lol. Shoutout to Darnell, Johana, Khi, and Jerry also. You guys are great and don’t let anyone tell you differently!
Atmosphere: 5
Food: 5
Service: 5
I come here a lot. Staff are always welcoming and kind, even on days when it’s jammed packed.
Service: 5
I visit this Starbucks every single morning, and have done so consistently for over two months, because I pick up a drink for my father before work. My father is a Marine veteran, nearly 70 years old, and currently battling cancer, and this specific drink is something he genuinely looks forward to every day. Because of that, I am very intentional about ordering it a certain way.
Unfortunately, almost every visit involves an issue with customer service or my order not being made correctly, despite me clearly explaining it in advance and paying extra for specific customizations.
Today’s experience crossed a line. After receiving my drink incorrectly, I politely asked the barista to add the extra caramel that I had paid for. Instead of simply fixing it, he made an inappropriate and insensitive comment implying that I was asking for “diabetes.” This was completely unprofessional and unnecessary. When I reiterated my request, he walked away and ignored me, leaving me standing there while he chatted elsewhere.
This interaction made me feel dismissed, unheard, and uncomfortable. I was not rude, I was not demanding — I was simply asking for what I ordered and paid for. A customer should never be mocked or ignored, especially when they are calmly requesting a correction.
I want to note that another employee at the register was kind, listened to my concerns, and ultimately fixed the drink — which I appreciated. However, the behavior I experienced beforehand should never come from someone working in customer service.
I used to work at Starbucks myself, and I know how important it is to make customers feel heard and respected — especially when drinks cost as much as they do. This visit left me feeling genuinely upset. I am not ordering for myself; I am doing this for someone I love during a very difficult time.
I hope management addresses the lack of professionalism displayed today, because loyal, daily customers deserve better.
Atmosphere: 1
Food: 1
Service: 1
No holiday merchandise
Atmosphere: 5
Food: 5
Service: 5
The cashier is very nice and the food is very tasty and the place is very neat and beautiful.
Atmosphere: 5
Food: 5
Service: 5
LOVE IT 🥰
Atmosphere: 5
Food: 5
Service: 5
I had ordered a Nitro but the location’s machine was on the fritz. A team member switched it out with a cold brew and upped the size to more than make up for the price difference. Kind dude, super helpful—solid start to my day.
This area has 4 Starbucks. This one is the furthest from me, but I trek here anyway bc it’s open super early, the staff have always been great, and even when the queue is backed up, I don’t mind hanging around the Westin for a beat.
Atmosphere: 5
Food: 5
Service: 5
Half of the cup was empty and the majority was filled with foam. Totally disappointed
Atmosphere: 1
Food: 1
Service: 1
If you enjoy watching the employees argue while you wait 30 minutes for a coffee, order here!
Atmosphere: 1
Food: 5
Service: 1
Restaurantji Recommends
One cashier in the morning shift was really rude and unprofessional. I ordered a grande latte for myself and a steamed milk for my son, but only received one grande latte with steamed milk. He not only got both my name and my order wrong, but also blamed it all on me, even though I didn’t complain and was waiting patiently the whole time. After I finally got the milk, he even ditched the customers waiting in line to order, came to me and gave me a loud lecture, telling me “next time when you order, you say’ a grande latte, and the second drink is a steamed milk. You don’t say ‘a grande latte and a steamed milk!’ “ WOW
Atmosphere: 1
Food: 4
Service: 1
Terrible service. 25 minutes to get my order of regular coffee and a coffee cake
Atmosphere: 1
Food: 1
Service: 1
Went this location two days in a raw to attend event at convention center. first day was much better... second day They were out of stock for multiple cold brew drinks finaly ordered a carmel frappe which was watered down and not as tasty... most importantly whats prompting this review os some of the workers were displaying dissatisfaction with each other sometimes carlesely handling the drinks they were making & exchanging emotionally charged words affecting customer service visibly specially bieng located in a hotel lobby can affect more business...better to find ways to resolve disagreements in a private setting.
Atmosphere: 3
Food: 2
Service: 3
They never fill up your drink to the cup assigned limit. They also seem to not make it right, it does not seem as great as Starbucks drinks elsewhere. This is my second time here and they did the same thing.
Atmosphere: 2
Food: 1
Service: 1
Donald working at the cashier is extremely charismatic and charming, an exceptional customer care and service. He shows genuine care and passion. I hope he goes further in his career because he has a killer attitude any employer would “die” for.
Atmosphere: 5
Food: 5
Service: 5
Loading...