I ordered a sandwich here and I waited half an hour and I asked them and they told me they were out of stock. They could have just told you they were out of stock instead of making you wait 30 minutes
Atmosphere: 1
Food: 1
Service: 1
Warren Lee
Only place open at 6am in the area. However, the hotel lobby is a great space to work. They play music, so don’t plan on a quiet conference call.
Atmosphere: 5
Food: 4
Service: 5
Raul J
Terrible customer service. I’ve always gotten same drink in every dc Starbucks and barista argues that she gave me the right drink. Gave me a venti cup with half the drink.
Atmosphere: 1
Food: 1
Service: 1
Sebastian Stanley Smith
This place is extremely slow this weekend, the people gave me an attitude when I asked if they had even received my order. I was very late to the convention. If you’re in a hurry do not order from here.
Service: 1
Raul J Rodriguez
Terrible customer service. I’ve always gotten same drink in every dc Starbucks and barista argues that she gave me the right drink. Gave me a venti cup with half the drink.
Atmosphere: 1
Food: 1
Service: 1
justine t
First time at this particular location, and the experience left much to be desired. Not only was the barista that was there at the time of picking up my order very rude, but I ordered a fruit/cheese box amongst other things, and this is what I was given. I’ve never in all of my years of dining at Starbucks experienced something like this, and I am VERY disappointed in this location for providing such low quality food and service.
Atmosphere: 3
Food: 1
Service: 1
Nikki Bibbero
The listed hours for a Friday show this location opens at 5:00 AM. Today they opened their doors into the hotel around 5:45. It’s also day 2 of PSL season and I was told they didn’t have pumpkin syrup this morning. Bummer way to start a Friday while traveling when you have to wait an extraordinarily long time for your coffee and don’t get the drink you’ve been looking forward to literally all year long.
Lianna B
The cashier at the register was kind, but my drink was made wrong and I apologized and let them know at the pick up counter that I had ordered it iced. The first employee who responded to me was polite and told me that they would remake it, but an older woman, probably the shift supervisor, came over and looked at my drink and said “she got the wrong drink because she ordered it wrong, this is a whole different drink”. It wasn’t a different drink, it was the exact same thing I ordered aside from the fact that it was hot. If I had made a mistake ordering it I wouldn’t have a problem being upfront about it but I ordered directly from the menu above the cashier where the first word written was “iced”. Her attitude was very negative for no reason and rubbed me the wrong way which is unfortunate because the cashier was so sweet and asked for a rating which would have easily been 5 stars even with the mixup if not for the woman’s attitude.
Atmosphere: 3
Food: 3
Service: 1
Laura Ducros
The crew was amazing during the chaos of Otakon. I could count on them every morning to get order ready.
Atmosphere: 5
Food: 5
Service: 5
Norm P.
Convenient access. Always a good spot for a light meal or coffee.
Decent customer service… Very busy I waited 15 mins for breakfast other than that thank you Starbucks ?
Hunter Werner
Incompetent staff who missed an online order for a hot venti latte, then asked me to remind them what my order was 3 times as I waited at the pickup counter, then made me wait an additional 20 minutes for my order, all while other customers came and ordered and got their drink and left, and then handed me a cold venti mocha frappe as if I’d bothered them by even coming in. This is my first (and probably last) review of any establishment on Google, but this was ridiculous and incompetent service that still has me annoyed 3 hours after-the-fact. Frappe ended up in the trash.
Atmosphere: 1
Food: 1
Service: 1
Irene D.
45 min wait for a sandwich, avoid at rush hour, complete mayhem
I ordered a sandwich here and I waited half an hour and I asked them and they told me they were out of stock. They could have just told you they were out of stock instead of making you wait 30 minutes
Atmosphere: 1
Food: 1
Service: 1
Only place open at 6am in the area. However, the hotel lobby is a great space to work. They play music, so don’t plan on a quiet conference call.
Atmosphere: 5
Food: 4
Service: 5
Terrible customer service. I’ve always gotten same drink in every dc Starbucks and barista argues that she gave me the right drink. Gave me a venti cup with half the drink.
Atmosphere: 1
Food: 1
Service: 1
This place is extremely slow this weekend, the people gave me an attitude when I asked if they had even received my order. I was very late to the convention. If you’re in a hurry do not order from here.
Service: 1
Terrible customer service. I’ve always gotten same drink in every dc Starbucks and barista argues that she gave me the right drink. Gave me a venti cup with half the drink.
Atmosphere: 1
Food: 1
Service: 1
First time at this particular location, and the experience left much to be desired. Not only was the barista that was there at the time of picking up my order very rude, but I ordered a fruit/cheese box amongst other things, and this is what I was given. I’ve never in all of my years of dining at Starbucks experienced something like this, and I am VERY disappointed in this location for providing such low quality food and service.
Atmosphere: 3
Food: 1
Service: 1
The listed hours for a Friday show this location opens at 5:00 AM. Today they opened their doors into the hotel around 5:45. It’s also day 2 of PSL season and I was told they didn’t have pumpkin syrup this morning. Bummer way to start a Friday while traveling when you have to wait an extraordinarily long time for your coffee and don’t get the drink you’ve been looking forward to literally all year long.
The cashier at the register was kind, but my drink was made wrong and I apologized and let them know at the pick up counter that I had ordered it iced. The first employee who responded to me was polite and told me that they would remake it, but an older woman, probably the shift supervisor, came over and looked at my drink and said “she got the wrong drink because she ordered it wrong, this is a whole different drink”. It wasn’t a different drink, it was the exact same thing I ordered aside from the fact that it was hot. If I had made a mistake ordering it I wouldn’t have a problem being upfront about it but I ordered directly from the menu above the cashier where the first word written was “iced”. Her attitude was very negative for no reason and rubbed me the wrong way which is unfortunate because the cashier was so sweet and asked for a rating which would have easily been 5 stars even with the mixup if not for the woman’s attitude.
Atmosphere: 3
Food: 3
Service: 1
The crew was amazing during the chaos of Otakon. I could count on them every morning to get order ready.
Atmosphere: 5
Food: 5
Service: 5
Convenient access. Always a good spot for a light meal or coffee.
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
Cashier was rude
Cute, friendly and cosy
Atmosphere: 5
Food: 5
Service: 5
Decent customer service… Very busy I waited 15 mins for breakfast other than that thank you Starbucks ?
Incompetent staff who missed an online order for a hot venti latte, then asked me to remind them what my order was 3 times as I waited at the pickup counter, then made me wait an additional 20 minutes for my order, all while other customers came and ordered and got their drink and left, and then handed me a cold venti mocha frappe as if I’d bothered them by even coming in. This is my first (and probably last) review of any establishment on Google, but this was ridiculous and incompetent service that still has me annoyed 3 hours after-the-fact. Frappe ended up in the trash.
Atmosphere: 1
Food: 1
Service: 1
45 min wait for a sandwich, avoid at rush hour, complete mayhem
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