If you enjoy watching the employees argue while you wait 30 minutes for a coffee, order here!
Atmosphere: 1
Food: 5
Service: 1
Kristin Li
One cashier in the morning shift was really rude and unprofessional. I ordered a grande latte for myself and a steamed milk for my son, but only received one grande latte with steamed milk. He not only got both my name and my order wrong, but also blamed it all on me, even though I didn’t complain and was waiting patiently the whole time. After I finally got the milk, he even ditched the customers waiting in line to order, came to me and gave me a loud lecture, telling me “next time when you order, you say’ a grande latte, and the second drink is a steamed milk. You don’t say ‘a grande latte and a steamed milk!’ “ WOW
Atmosphere: 1
Food: 4
Service: 1
chris grocholski
Terrible service. 25 minutes to get my order of regular coffee and a coffee cake
Atmosphere: 1
Food: 1
Service: 1
Building Pro
Went this location two days in a raw to attend event at convention center. first day was much better... second day They were out of stock for multiple cold brew drinks finaly ordered a carmel frappe which was watered down and not as tasty... most importantly whats prompting this review os some of the workers were displaying dissatisfaction with each other sometimes carlesely handling the drinks they were making & exchanging emotionally charged words affecting customer service visibly specially bieng located in a hotel lobby can affect more business...better to find ways to resolve disagreements in a private setting.
Atmosphere: 3
Food: 2
Service: 3
Muhammad Memon
They never fill up your drink to the cup assigned limit. They also seem to not make it right, it does not seem as great as Starbucks drinks elsewhere. This is my second time here and they did the same thing.
Atmosphere: 2
Food: 1
Service: 1
Korra Stone
Donald working at the cashier is extremely charismatic and charming, an exceptional customer care and service. He shows genuine care and passion. I hope he goes further in his career because he has a killer attitude any employer would “die” for.
Atmosphere: 5
Food: 5
Service: 5
Courtney Moren
Rude staff, from moment of entering and waiting for the cashier to stop chit chatting (Hi - it’s downtown DC in the morning on a weekday WHY ARE WE CHIT CHATTING for FIVE MINUTES - I’m not exaggerating), to get a Cold Brew with no ice it took 15 minutes total. Wild.
Jarid Brown
One of my favorite Starbucks locations, staff always is very welcoming and has orders out in a timely manner. This location is attached to a hotel then on the other side is an equinox gym, if you have trouble locating this. The only con, I would say is they run out of product pretty quickly. However, great Starbucks and even better staff, shout out to James one of the baristas, he’s always helpful.
Atmosphere: 5
Food: 4
Service: 5
Jiangtao Liu
I ordered a sandwich here and I waited half an hour and I asked them and they told me they were out of stock. They could have just told you they were out of stock instead of making you wait 30 minutes
Atmosphere: 1
Food: 1
Service: 1
Warren Lee
Only place open at 6am in the area. However, the hotel lobby is a great space to work. They play music, so don’t plan on a quiet conference call.
Terrible customer service. I’ve always gotten same drink in every dc Starbucks and barista argues that she gave me the right drink. Gave me a venti cup with half the drink.
Atmosphere: 1
Food: 1
Service: 1
Sebastian Stanley Smith
This place is extremely slow this weekend, the people gave me an attitude when I asked if they had even received my order. I was very late to the convention. If you’re in a hurry do not order from here.
Service: 1
Raul J Rodriguez
Terrible customer service. I’ve always gotten same drink in every dc Starbucks and barista argues that she gave me the right drink. Gave me a venti cup with half the drink.
Atmosphere: 1
Food: 1
Service: 1
justine t
First time at this particular location, and the experience left much to be desired. Not only was the barista that was there at the time of picking up my order very rude, but I ordered a fruit/cheese box amongst other things, and this is what I was given. I’ve never in all of my years of dining at Starbucks experienced something like this, and I am VERY disappointed in this location for providing such low quality food and service.
Atmosphere: 3
Food: 1
Service: 1
Nikki Bibbero
The listed hours for a Friday show this location opens at 5:00 AM. Today they opened their doors into the hotel around 5:45. It’s also day 2 of PSL season and I was told they didn’t have pumpkin syrup this morning. Bummer way to start a Friday while traveling when you have to wait an extraordinarily long time for your coffee and don’t get the drink you’ve been looking forward to literally all year long.
If you enjoy watching the employees argue while you wait 30 minutes for a coffee, order here!
Atmosphere: 1
Food: 5
Service: 1
One cashier in the morning shift was really rude and unprofessional. I ordered a grande latte for myself and a steamed milk for my son, but only received one grande latte with steamed milk. He not only got both my name and my order wrong, but also blamed it all on me, even though I didn’t complain and was waiting patiently the whole time. After I finally got the milk, he even ditched the customers waiting in line to order, came to me and gave me a loud lecture, telling me “next time when you order, you say’ a grande latte, and the second drink is a steamed milk. You don’t say ‘a grande latte and a steamed milk!’ “ WOW
Atmosphere: 1
Food: 4
Service: 1
Terrible service. 25 minutes to get my order of regular coffee and a coffee cake
Atmosphere: 1
Food: 1
Service: 1
Went this location two days in a raw to attend event at convention center. first day was much better... second day They were out of stock for multiple cold brew drinks finaly ordered a carmel frappe which was watered down and not as tasty... most importantly whats prompting this review os some of the workers were displaying dissatisfaction with each other sometimes carlesely handling the drinks they were making & exchanging emotionally charged words affecting customer service visibly specially bieng located in a hotel lobby can affect more business...better to find ways to resolve disagreements in a private setting.
Atmosphere: 3
Food: 2
Service: 3
They never fill up your drink to the cup assigned limit. They also seem to not make it right, it does not seem as great as Starbucks drinks elsewhere. This is my second time here and they did the same thing.
Atmosphere: 2
Food: 1
Service: 1
Donald working at the cashier is extremely charismatic and charming, an exceptional customer care and service. He shows genuine care and passion. I hope he goes further in his career because he has a killer attitude any employer would “die” for.
Atmosphere: 5
Food: 5
Service: 5
Rude staff, from moment of entering and waiting for the cashier to stop chit chatting (Hi - it’s downtown DC in the morning on a weekday WHY ARE WE CHIT CHATTING for FIVE MINUTES - I’m not exaggerating), to get a Cold Brew with no ice it took 15 minutes total. Wild.
One of my favorite Starbucks locations, staff always is very welcoming and has orders out in a timely manner. This location is attached to a hotel then on the other side is an equinox gym, if you have trouble locating this. The only con, I would say is they run out of product pretty quickly. However, great Starbucks and even better staff, shout out to James one of the baristas, he’s always helpful.
Atmosphere: 5
Food: 4
Service: 5
I ordered a sandwich here and I waited half an hour and I asked them and they told me they were out of stock. They could have just told you they were out of stock instead of making you wait 30 minutes
Atmosphere: 1
Food: 1
Service: 1
Only place open at 6am in the area. However, the hotel lobby is a great space to work. They play music, so don’t plan on a quiet conference call.
Atmosphere: 5
Food: 4
Service: 5
Restaurantji Recommends
Terrible customer service. I’ve always gotten same drink in every dc Starbucks and barista argues that she gave me the right drink. Gave me a venti cup with half the drink.
Atmosphere: 1
Food: 1
Service: 1
This place is extremely slow this weekend, the people gave me an attitude when I asked if they had even received my order. I was very late to the convention. If you’re in a hurry do not order from here.
Service: 1
Terrible customer service. I’ve always gotten same drink in every dc Starbucks and barista argues that she gave me the right drink. Gave me a venti cup with half the drink.
Atmosphere: 1
Food: 1
Service: 1
First time at this particular location, and the experience left much to be desired. Not only was the barista that was there at the time of picking up my order very rude, but I ordered a fruit/cheese box amongst other things, and this is what I was given. I’ve never in all of my years of dining at Starbucks experienced something like this, and I am VERY disappointed in this location for providing such low quality food and service.
Atmosphere: 3
Food: 1
Service: 1
The listed hours for a Friday show this location opens at 5:00 AM. Today they opened their doors into the hotel around 5:45. It’s also day 2 of PSL season and I was told they didn’t have pumpkin syrup this morning. Bummer way to start a Friday while traveling when you have to wait an extraordinarily long time for your coffee and don’t get the drink you’ve been looking forward to literally all year long.
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