Before I get in to the meat and potatoes of the review. I want to say that the customer service was excellent, welcoming, and just down right friendly. They were helpful with any questions that I had. Now the food was good and coffee well that was ok too. But I was a little disappointed for Starbucks to call this location a reserve. I have been to all US Starbucks Reserve locations and this one disappoints so much. Especially compared to NY and Chicago.
Atmosphere: 3
Food: 5
Service: 5
Miguel Liendo
Fantastic experience at Starbucks Reserve in DC! The coffee was absolutely amazing—rich, flavorful, and perfectly crafted. The attention and service from the staff were excellent, making the visit even more enjoyable. A great spot to relax and enjoy top-quality coffee in the heart of the city. Highly recommended!
Atmosphere: 5
Food: 5
Service: 5
Venger 10
This review is for the Starbucks at Grand Hyatt Washington in DC: We ordered two coffees at this Starbucks and my wife could not read what they scribbled on her cup. She wanted to make sure that it was her cup so she asked one of the baristas. My wife asked in a nice way with a smile. She told my wife it said “smile.” The barista then mumbled “stupid” under their breath and laughed. Another barista also laughed at her comment. My wife heard and saw what they did and complained to the manager named Rachel. However no one in the shop wore name tags, which I’m assuming is not company policy. The manager said, “ No, no, no. Are you serious?” My wife tried to explain what happened and pointed to the two baristas. The manager thought my wife was crazy and showed her the way out. She said her name was Rachel and please leave a review, as she kicked us out. Ironically, Rachel appeared to be Indian, or South Asian. Not only was the staff rude but the manager did not know how to handle an insulted customer. I’m not embellishing, this is literally what happened. My wife and I are Asian American and perhaps this was racial prejudice. The Barista who insulted my wife was an African American woman and the other who laughed was a Hispanic appearing male. To be honest this is not the first time we experienced staff with an air of superiority at Starbucks. They often look at you not as a customer but as a nuisance. They need to do a better job training the staff in common courtesy! I am Chinese and my wife is Korean. I speak perfect English, grew up in the US, and am a highly educated professional. If they look down on me, think of how they look down on other Asian Americans. To other Asian American customers: Don’t take this kind of treatment lying down!
Service: 1
Steve Goodgame
We have spent the last couple of days here for lunch while at a conference. The drinks are always on point. I decided to try something new and had their Jalapeno Chicken Pocket… I’ve gotta say, pretty good and filling for only 200 calories. The staff is super friendly and efficient. Word of advice for you, use the app to order and avoid the long line.
Atmosphere: 5
Food: 5
Service: 5
Yared Tesfaye
Customer service big zero❗️ my name is not my this paper I'm waiting like 23 minutes for waiting for this one because he dropped the table I'm not looking my name I'm waiting for my food
Manuel Gomez
Terrible service
Robert Aylor
Stayed at the hotel, and grabbed a coffee at check-out. The folks behind the counter were just super nice, and their energy just made my day brighter.
Dale
Classy Starbucks at the Grand Hyatt
Atmosphere: 5
Food: 5
Service: 5
Jonathan Villalobos
There is a guy with a fishers hat at the register who is super rude. I have never experience such rudeness at a starbucks
incredibly friendly and attentive staff, even though they were clearly short staffed and overworked. Everyone was kind and made my drinks to my specs each time I attended.
Atmosphere: 5
Food: 5
Service: 5
Richard Chu
This Starbucks is located at the lobby of the Grand Hyatt hotel. It is great for its interior design. As Starbucks Reserve, they sell specialty coffee beans from Mexico.
Atmosphere: 5
Food: 5
Service: 5
Buffer Zone
A Starbucks at a hotel corner street side. No restroom and the doors leading to the hotel locked. I got my usual drink and asked them if I can use the restroom. I was told to walk out and go to the hotel’s main entrance and restroom is downstairs only to be denied by the bellman at the front door.
Service: 1
Cesar N
Do not fall for the sales gimmick. This is not a Starbuck Reserve. It is just a regular Starbucks with the name Reserve on it. Disappointed.
Before I get in to the meat and potatoes of the review. I want to say that the customer service was excellent, welcoming, and just down right friendly. They were helpful with any questions that I had. Now the food was good and coffee well that was ok too. But I was a little disappointed for Starbucks to call this location a reserve. I have been to all US Starbucks Reserve locations and this one disappoints so much. Especially compared to NY and Chicago.
Atmosphere: 3
Food: 5
Service: 5
Fantastic experience at Starbucks Reserve in DC! The coffee was absolutely amazing—rich, flavorful, and perfectly crafted. The attention and service from the staff were excellent, making the visit even more enjoyable. A great spot to relax and enjoy top-quality coffee in the heart of the city. Highly recommended!
Atmosphere: 5
Food: 5
Service: 5
This review is for the Starbucks at Grand Hyatt Washington in DC: We ordered two coffees at this Starbucks and my wife could not read what they scribbled on her cup. She wanted to make sure that it was her cup so she asked one of the baristas. My wife asked in a nice way with a smile. She told my wife it said “smile.” The barista then mumbled “stupid” under their breath and laughed. Another barista also laughed at her comment. My wife heard and saw what they did and complained to the manager named Rachel. However no one in the shop wore name tags, which I’m assuming is not company policy. The manager said, “ No, no, no. Are you serious?” My wife tried to explain what happened and pointed to the two baristas. The manager thought my wife was crazy and showed her the way out. She said her name was Rachel and please leave a review, as she kicked us out. Ironically, Rachel appeared to be Indian, or South Asian. Not only was the staff rude but the manager did not know how to handle an insulted customer. I’m not embellishing, this is literally what happened. My wife and I are Asian American and perhaps this was racial prejudice. The Barista who insulted my wife was an African American woman and the other who laughed was a Hispanic appearing male. To be honest this is not the first time we experienced staff with an air of superiority at Starbucks. They often look at you not as a customer but as a nuisance. They need to do a better job training the staff in common courtesy! I am Chinese and my wife is Korean. I speak perfect English, grew up in the US, and am a highly educated professional. If they look down on me, think of how they look down on other Asian Americans. To other Asian American customers: Don’t take this kind of treatment lying down!
Service: 1
We have spent the last couple of days here for lunch while at a conference. The drinks are always on point. I decided to try something new and had their Jalapeno Chicken Pocket… I’ve gotta say, pretty good and filling for only 200 calories. The staff is super friendly and efficient. Word of advice for you, use the app to order and avoid the long line.
Atmosphere: 5
Food: 5
Service: 5
Customer service big zero❗️ my name is not my this paper I'm waiting like 23 minutes for waiting for this one because he dropped the table I'm not looking my name I'm waiting for my food
Terrible service
Stayed at the hotel, and grabbed a coffee at check-out. The folks behind the counter were just super nice, and their energy just made my day brighter.
Classy Starbucks at the Grand Hyatt
Atmosphere: 5
Food: 5
Service: 5
There is a guy with a fishers hat at the register who is super rude. I have never experience such rudeness at a starbucks
Service: 1
Coffee ✌️
Restaurantji Recommends
Excellent fast service!
Atmosphere: 5
Food: 5
Service: 5
incredibly friendly and attentive staff, even though they were clearly short staffed and overworked. Everyone was kind and made my drinks to my specs each time I attended.
Atmosphere: 5
Food: 5
Service: 5
This Starbucks is located at the lobby of the Grand Hyatt hotel. It is great for its interior design. As Starbucks Reserve, they sell specialty coffee beans from Mexico.
Atmosphere: 5
Food: 5
Service: 5
A Starbucks at a hotel corner street side. No restroom and the doors leading to the hotel locked. I got my usual drink and asked them if I can use the restroom. I was told to walk out and go to the hotel’s main entrance and restroom is downstairs only to be denied by the bellman at the front door.
Service: 1
Do not fall for the sales gimmick. This is not a Starbuck Reserve. It is just a regular Starbucks with the name Reserve on it. Disappointed.
Atmosphere: 1
Food: 1
Service: 1
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