Went through the drive through at 11:50 this morning and the young man at the window was so pleasant and polite. He has locks in his hair. Very nice! Keep up the good work!
Eric Doversberger
Super nice folks! Recommended
Atmosphere: 5
Food: 5
Service: 5
Zerline Scott
Decent but they will mess up your entire order in the morning. One young lady must can’t multitask she screwed my whole order up and basically gave me what she wanted . Even after repeating my order back to me she still messed it up. On the day of 11/26/24 .
Atmosphere: 2
Food: 3
Service: 2
Brandon Woodward
Love working remote from here. Ty is one of the best store managers around.
Atmosphere: 5
Food: 5
Service: 5
Erica Coleman
Customer service is top tier, one of the best SB in the district. Everyone is always so friendly, pleasant and welcoming. Feels like family and I've never had a bad experience. Keep it up, y'all rock!
THIS LOCATION is my FAVORITE Starbucks location! I literally call it MY Starbucks. I live in the vicinity of 3 standalone Starbucks, all with a drive thru BUT the Skyland Town Center location is better than the Clinton and Forrestville locations in every category listed above. The customer service is ALWAYS A1 whether the drive thru is wrapped around the corner or if I'm the only person in line. Bc this is "my" Starbucks, the morning crew has perfected my creatively complicated (but not complicated) drink so well, that on first sip, my morning is made (it's a marriage between an iced peach green tea and a lemonade Mango Dragonfruit Refresher). The few times when my drink was made incorrectly, it was remade and STILL handed to me with a smile, sometimes even a cute sticker. I even took a trip to the Forrestville location to compare my experience. While there, their manager and a barista had a whole conversation in front of me about requesting off hours while I sat there waiting...didn't even great me, AND handed me half of my order with a head nod to leave, lol! The audacity was real! So right there, evidence that the Skyland location is unmatched in customer service. I'll stay with "my" Starbucks! Thank you!
Atmosphere: 5
Food: 5
Service: 5
Phtauline Moore
Friendly staff. Fast service and the drinks were great!
Parking: Large parking lot
Kid-friendliness: Staff is awesome
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Lemonade, Orange Cream Cake Pop
Jayson Stewart
This the third time i came here b4 8pm and the the door is locked worst customer service ever i spoke to someone that was cleaning up she said its been like that for a year now not the case cause at all but this place is the worst take your money some place else
Atmosphere: 1
Food: 1
Service: 1
Bri-Anna Lewis
Just a quick FYI that the inside actually closes at 7. Only the Drive Thru is open until 8
My number one go to spot. I am so grateful for Starbucks and this location.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Petite Vanilla Bean Scone
Wendy Lewis
The ABSOLUTE WORST CUSTOMER SERVICE FROM A YOUNG LADY THAT IDENTIFIED AS THE MANAGER! Truly concerning when you want to support an organization that employs young people... Was given the wrong order, called to let them know...HUNG UP ON....making me go up there and being met with rudeness...UMMMMMMM you made the mistake...not me
Dear Sir or Madam Starbucks.. I see your swift response. I attempted to use the contact methods AND NO ONE RESPONDED! I took the card that was offered inside of the store and until now..*crickets*....
Carlina Jenkins
The establishment itself is pretty however the customer service here is awful. The morning crew around 6-7:30 are extremely rude. No manner , no hospitality. I’ve tried them 3 different times to get a feel and still the same experience. The young ladies working drive through should be welcoming to customers .
Atmosphere: 1
Food: 3
Service: 1
Allan McCall-Wali
Best Starbucks in the city to work from. A member of the team periodically comes around to ask if you need anything. Staff are of the community and the vibes are warm and melanated.
Alabama Ave is the best Starbucks.
Atmosphere: 5
Food: 5
Service: 5
Went through the drive through at 11:50 this morning and the young man at the window was so pleasant and polite. He has locks in his hair. Very nice! Keep up the good work!
Super nice folks! Recommended
Atmosphere: 5
Food: 5
Service: 5
Decent but they will mess up your entire order in the morning. One young lady must can’t multitask she screwed my whole order up and basically gave me what she wanted . Even after repeating my order back to me she still messed it up. On the day of 11/26/24 .
Atmosphere: 2
Food: 3
Service: 2
Love working remote from here. Ty is one of the best store managers around.
Atmosphere: 5
Food: 5
Service: 5
Customer service is top tier, one of the best SB in the district. Everyone is always so friendly, pleasant and welcoming. Feels like family and I've never had a bad experience. Keep it up, y'all rock!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Starbucks Blonde Espresso Roast, Egg Pesto & Mozzarella Sandwich
THIS LOCATION is my FAVORITE Starbucks location! I literally call it MY Starbucks. I live in the vicinity of 3 standalone Starbucks, all with a drive thru BUT the Skyland Town Center location is better than the Clinton and Forrestville locations in every category listed above. The customer service is ALWAYS A1 whether the drive thru is wrapped around the corner or if I'm the only person in line. Bc this is "my" Starbucks, the morning crew has perfected my creatively complicated (but not complicated) drink so well, that on first sip, my morning is made (it's a marriage between an iced peach green tea and a lemonade Mango Dragonfruit Refresher). The few times when my drink was made incorrectly, it was remade and STILL handed to me with a smile, sometimes even a cute sticker. I even took a trip to the Forrestville location to compare my experience. While there, their manager and a barista had a whole conversation in front of me about requesting off hours while I sat there waiting...didn't even great me, AND handed me half of my order with a head nod to leave, lol! The audacity was real! So right there, evidence that the Skyland location is unmatched in customer service. I'll stay with "my" Starbucks! Thank you!
Atmosphere: 5
Food: 5
Service: 5
Friendly staff. Fast service and the drinks were great!
Parking: Large parking lot
Kid-friendliness: Staff is awesome
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Lemonade, Orange Cream Cake Pop
This the third time i came here b4 8pm and the the door is locked worst customer service ever i spoke to someone that was cleaning up she said its been like that for a year now not the case cause at all but this place is the worst take your money some place else
Atmosphere: 1
Food: 1
Service: 1
Just a quick FYI that the inside actually closes at 7. Only the Drive Thru is open until 8
Restaurantji Recommends
My number one go to spot. I am so grateful for Starbucks and this location.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Petite Vanilla Bean Scone
The ABSOLUTE WORST CUSTOMER SERVICE FROM A YOUNG LADY THAT IDENTIFIED AS THE MANAGER! Truly concerning when you want to support an organization that employs young people...
Was given the wrong order, called to let them know...HUNG UP ON....making me go up there and being met with rudeness...UMMMMMMM you made the mistake...not me
Dear Sir or Madam Starbucks..
I see your swift response. I attempted to use the contact methods AND NO ONE RESPONDED! I took the card that was offered inside of the store and until now..*crickets*....
The establishment itself is pretty however the customer service here is awful. The morning crew around 6-7:30 are extremely rude. No manner , no hospitality. I’ve tried them 3 different times to get a feel and still the same experience. The young ladies working drive through should be welcoming to customers .
Atmosphere: 1
Food: 3
Service: 1
Best Starbucks in the city to work from. A member of the team periodically comes around to ask if you need anything. Staff are of the community and the vibes are warm and melanated.
Atmosphere: 4
Food: 4
Service: 5
Friendly fast convenient
Atmosphere: 5
Food: 5
Service: 5
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