Multiple of my orders were missing ingredients, I am not normally one to review bad on simple mistakes although the service for a replacement sandwich was very unprofessional.
Atmosphere: 3
Food: 4
Service: 1
Paweł Wojtunik
One of two sandwiches was raw and cold, not even heated in the oven…
Atmosphere: 1
Food: 1
Service: 1
Joyce Y
Poor customer service initially when I visited this location. I was told to have someone else take my order, after waiting for maybe 5-7 minutes, only to have that said person take someone else's order instead with the customer coming up behind me. That other employee had the nerve to ignore me and act like I wasn't there, on top of the female customer looking at me like I was in her way, even though I was there first. As I was walking out, due to that female staff taking that other lady's order first, the first employee, that I talked to, asked what I wanted to order. This would've been an o.k. review if it hasn't also been for the fact that I got charged $15 for a small $8 salad (and extra meat) and a few cookies that normally cost no more than $1 and some change. I know because I've ordered food in other Subway locations before many times and the total is usually under $10 for the salad, even with taxes. 0 stars for the employee that didn't take my order and maybe 2 for the other one due to overcharging. I don't believe tariffs are causing such a high hike in prices for expensive food in this case. I didn't even get a receipt so the employee could've charged anything under the sun. To add insult to injury, the customer that came in after me, was rung up first for her food order.
Please note: I've been to this location before twice and the service was always subpar. I've decided to give it another chance due to running out of food at home, last minute. If I had known that I would receive this terrible service, from the one tall, young female employee with curly hair in a pony tail, who ignored me, on top of the overcharging, I would have gone to another Subway location for my food.
Atmosphere: 2
Food: 3
Service: 2
Angela Bui
I was genuinely surprised to see so many low-rated reviews. I visited for lunch for the first time and had a great experience. Compared to other Subways I’ve been to, this location was noticeably clean and well-kept. The staff were friendly, efficient, and kept the line moving quickly — even though I was about eighth in line, I was in and out in no time. I also appreciated the upstairs dining area, which offers a nice space to sit and enjoy your meal.
Atmosphere: 5
Food: 5
Service: 5
Thomas Williams
I went to buy a sub, and I saw another customer being charged $3 for a soda, but I was charged more when I paid with my card. I asked the short lady at the cash register, and she didn't provide an answer. It was the exact same drink we was both getting. I felt like I had been robbed.
Atmosphere: 2
Food: 2
Service: 1
Yolanda Nicole
Poor customer service, don’t go to this subway, 1959 E Street NW location, went out for quick lunch run purchased items 6 inch sandwich, drink, chips, total $14.. Im asking why so much.. at the time didn’t see the meal of the day they have posted.. for $6.99 which is somewhat more reasonable…. Here is the disrespect and poor customer service.. When I request can I switch to the meal of the day..spoke with the manager.. about the switch.. 2 of the workers begin to speak in Spanish and they were looking at me laughing.. instantly poor customer service..and the manager tried to cover it up.. No still poor customer service so they made the switch and they threw the other food prepared in the trash.. it’s sad because there aren’t any decent places to eat which everything is gone.. if you can bring your food from home or find another spot.. dealing in the food industry you the customer should always feel welcome and satisfied.. The new meal made was thrown together..
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Sandwich
Jay Askew
Overcharged me for a footlong when I got a 6 inch. Only come here if you’re looking to get robbed.
glowingplutonium
Im a freshman at GW and sometimes I stop by here to pick up a sandwich on my way to campus. The lady that works there in the morning is super nice and always serves my sandwich with a smile. I think her name is Naysla. She is very gentle and skilled at her work, while showing great leadership skills. She makes my experience way better.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Kevo
I go every morning and the service is great every time sandwiches are made good every time
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Phillip Thomas
I work at GW university and I go there everyday for lunch the customer service is excellent. They always treat me with love everytime.
I am a student at GW and I visit on Mondays-Fridays to get my sandwich in the morning time. The lady there is very kind and sweet. She has a great attitude and is caring. Her name tag says Naysla and she is the best.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Maria Johnson
The BESTEST Subway in the area! Naysla and her team always make you feel welcomed. My food is always FRESH and made to my liking.
Atmosphere: 5
Food: 5
Service: 5
S F
THE WORST EXPERIENCE EVER.... MY CO-WORKER AND I WERE THE ONLY CUSTOMERS THERE. THE STAFF WERE RUDE , INPATIENT AND FIXING MY SANDWICH AS IF I WAS BOTHERING HER. STARTED TALKING TO HER COWORKERS IN SPANISH.NOT KNOWINGLY I SPEAK SPANISH FLUENTLY..I IGNORED HER AND WAS EAGER TO LEAVE THIS LOCATION..ABU NEEDS TO WORK ON HIS EMPLOYEES WITH CUSTOMERS SERVICE I WOUKD NEVER RECOMMEND THIS LOCATION IF THE EMPLOYEES CONTINUE TO WORK THERE
jairo hernandez
Very good 👏
Atmosphere: 5
Food: 5
Service: 5
Mick DeBeer
Wrong order, dry bland food, and really strange choice of music. Simply not worth the price.
Multiple of my orders were missing ingredients, I am not normally one to review bad on simple mistakes although the service for a replacement sandwich was very unprofessional.
Atmosphere: 3
Food: 4
Service: 1
One of two sandwiches was raw and cold, not even heated in the oven…
Atmosphere: 1
Food: 1
Service: 1
Poor customer service initially when I visited this location. I was told to have someone else take my order, after waiting for maybe 5-7 minutes, only to have that said person take someone else's order instead with the customer coming up behind me. That other employee had the nerve to ignore me and act like I wasn't there, on top of the female customer looking at me like I was in her way, even though I was there first. As I was walking out, due to that female staff taking that other lady's order first, the first employee, that I talked to, asked what I wanted to order. This would've been an o.k. review if it hasn't also been for the fact that I got charged $15 for a small $8 salad (and extra meat) and a few cookies that normally cost no more than $1 and some change. I know because I've ordered food in other Subway locations before many times and the total is usually under $10 for the salad, even with taxes. 0 stars for the employee that didn't take my order and maybe 2 for the other one due to overcharging. I don't believe tariffs are causing such a high hike in prices for expensive food in this case. I didn't even get a receipt so the employee could've charged anything under the sun. To add insult to injury, the customer that came in after me, was rung up first for her food order.
Please note: I've been to this location before twice and the service was always subpar. I've decided to give it another chance due to running out of food at home, last minute. If I had known that I would receive this terrible service, from the one tall, young female employee with curly hair in a pony tail, who ignored me, on top of the overcharging, I would have gone to another Subway location for my food.
Atmosphere: 2
Food: 3
Service: 2
I was genuinely surprised to see so many low-rated reviews. I visited for lunch for the first time and had a great experience. Compared to other Subways I’ve been to, this location was noticeably clean and well-kept. The staff were friendly, efficient, and kept the line moving quickly — even though I was about eighth in line, I was in and out in no time. I also appreciated the upstairs dining area, which offers a nice space to sit and enjoy your meal.
Atmosphere: 5
Food: 5
Service: 5
I went to buy a sub, and I saw another customer being charged $3 for a soda, but I was charged more when I paid with my card. I asked the short lady at the cash register, and she didn't provide an answer. It was the exact same drink we was both getting. I felt like I had been robbed.
Atmosphere: 2
Food: 2
Service: 1
Poor customer service, don’t go to this subway, 1959 E Street NW location, went out for quick lunch run purchased items 6 inch sandwich, drink, chips, total $14.. Im asking why so much.. at the time didn’t see the meal of the day they have posted.. for $6.99 which is somewhat more reasonable…. Here is the disrespect and poor customer service.. When I request can I switch to the meal of the day..spoke with the manager.. about the switch.. 2 of the workers begin to speak in Spanish and they were looking at me laughing.. instantly poor customer service..and the manager tried to cover it up.. No still poor customer service so they made the switch and they threw the other food prepared in the trash.. it’s sad because there aren’t any decent places to eat which everything is gone.. if you can bring your food from home or find another spot.. dealing in the food industry you the customer should always feel welcome and satisfied.. The new meal made was thrown together..
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Sandwich
Overcharged me for a footlong when I got a 6 inch. Only come here if you’re looking to get robbed.
Im a freshman at GW and sometimes I stop by here to pick up a sandwich on my way to campus. The lady that works there in the morning is super nice and always serves my sandwich with a smile. I think her name is Naysla. She is very gentle and skilled at her work, while showing great leadership skills. She makes my experience way better.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
I go every morning and the service is great every time sandwiches are made good every time
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
I work at GW university and I go there everyday for lunch the customer service is excellent. They always treat me with love everytime.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I am a student at GW and I visit on Mondays-Fridays to get my sandwich in the morning time. The lady there is very kind and sweet. She has a great attitude and is caring. Her name tag says Naysla and she is the best.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
The BESTEST Subway in the area! Naysla and her team always make you feel welcomed. My food is always FRESH and made to my liking.
Atmosphere: 5
Food: 5
Service: 5
THE WORST EXPERIENCE EVER.... MY CO-WORKER AND I WERE THE ONLY CUSTOMERS THERE. THE STAFF WERE RUDE , INPATIENT AND FIXING MY SANDWICH AS IF I WAS BOTHERING HER. STARTED TALKING TO HER COWORKERS IN SPANISH.NOT KNOWINGLY I SPEAK SPANISH FLUENTLY..I IGNORED HER AND WAS EAGER TO LEAVE THIS LOCATION..ABU NEEDS TO WORK ON HIS EMPLOYEES WITH CUSTOMERS SERVICE I WOUKD NEVER RECOMMEND THIS LOCATION IF THE EMPLOYEES CONTINUE TO WORK THERE
Very good 👏
Atmosphere: 5
Food: 5
Service: 5
Wrong order, dry bland food, and really strange choice of music. Simply not worth the price.
Atmosphere: 1
Food: 1
Service: 1
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