Delicious options for breakfast and impeccable service!
Atmosphere: 5
Food: 5
Service: 5
Greg Free
Was a guest at the hotel for a concert at Nationals Park the night before. This is a Hotel restaurant so my expectations are not that high. That being said it checked all the boxes. Honestly if the prices were better this would be a 5 star breakfast but at $92.00 for 2 people with no alcohol seems a bit much. Service was decent, staff was friendly and I would go back!
Atmosphere: 4
Food: 4
Service: 4
Sohaib Ahmad
Food is just plain bad. Service is fine and the atmosphere is cool.
Atmosphere: 4
Food: 2
Service: 2
Amy Leary
I was staying here and popped in for breakfast. Service was great. Food was a big disappointment. I ordered the omelet. It had zero flavor. No seasoning in the eggs or spinach. I doordashed my breakfast the next morning.
Atmosphere: 5
Food: 1
Service: 5
Kristi Ingram
I recently stayed at the hotel and had brunch at Surveyor twice. The food was great, I highly recommend the shrimp & grits! I want to give a shout out to Ezekiel, the manager who made us feel super welcomed. His genuine hospitality really made our visit special. Their entire team were very friendly and attentive!
Atmosphere: 5
Food: 5
Service: 5
Chester Chua
Food was decent, but service was atrocious, echoing most of the other reviews here.
I stayed at the hotel for three days, and as a World of Hyatt Globalist member, I got to try most of the entrées (complimentary one entrée and one drink for Globalists). My favorite was Shrooms. I was initially a little apprehensive as it’s vegetarian, but it was incredibly flavorful! The Breakfast Power Bowl was good too, though ask for the sauce on the side, as even without the sauce, I found it quite flavorful already. Parfait was waaaaaay too sweet.
However what ruined the experience was the service. Good luck trying to get any attention. The staff seemed to put in more effort avoiding guests than serving them. During “peak hours” (ie, 8-9am), the front desk isn’t staffed, so you have to wait perhaps 5 minutes just to get a table, when 3/4 of the restaurant is empty. During those 5 minutes, many of the servers would see you, but they would all run away.
During off-peak hours (ie, after 10am), the reverse happens. The staff stands at the front desk, but doesn’t walk the floor to serve guests at the tables, when the restaurant is much fuller. I waited over 10 minutes to get anyone’s attention, and ended up walking up to the front desk to place my order. You would think the staff would feel bad and come to my table, but she was perfectly happy taking the order at the front desk.
The restaurant might as well install self-service kiosks and get rid of half the staff. I think service would be much better.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Parfait, Steak and Eggs, Shroom
Layla Lau
Host/waitress likes to roll her eyes and make faces Fixed service charge included for takeouts
Atmosphere: 1
Food: 2
Service: 1
Helen Ha
I don’t understand how this restaurant is in the 3 point range on Google. We dined here every day for one week while staying at the Thompson, and received free breakfast with our stay, I thought all the dishes were thoughtfully planned out, there was a range offered from vegetarian, pescatarian to meet. The service was great, sometimes when they got busy things got slow but still great service, the menu is WELL THOUGHT OUT, stand out dishes for me were the halloumi sandwich (ordered twice,LOVED the high protein addition of egg white omelette ), the fruit bowl was one of the best I have ever received st any resort, the range of fruit better than stays in Mexico of Florida , 10+ plus different times of fruit in my bowl, the chicken and waffles went beyond the ordinary with a savoury waffle infused with chives and corn, the steak and eggs coming with a delicious jus on the side, my favorite meal of the week though was the crab benedict it came with a Cajun hollandise thst had a great kick to it and bagel seasoning, truly unique and tasty, kudos to the chef and all staff , please give this restaurant a try for breakfast or brunch it deserved way better reviews than what I see
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Fried Chicken and Waffles, Crab Benedict, Steak and Eggs
abood Momani
Terrible food
Atmosphere: 3
Food: 1
Service: 3
Arian Jaberi
After staying in the Hyatt, we came here to eat brunch. It is apparent staffing is an issue as even though there were open seats it took some time to get seated. The drinks we ordered at the start did not arrive until we had finished our food. We ended up getting the Latte we ordered at the start to go it was so late. The food was good, although the short rib did not taste like it was cooked that day.
We dined here with the free breakfast credit that included in our stay at Thompson. The breakfast menu was great, with vegetarian option ( Shroom and Green powerbowl were my favorite!).
Service charge/tips are included in the bill when you charged to your room, double check the bill before signing off.
If the restaurant gets busy it can be pretty chaotic!! When there is a line at the entrance with a mix of dine-in and to-go customers, no one at the restaurant is giving any direction or monitoring the crowd. Food is good and all, but service can definitely be improved especially with tips is included in the bill.
Atmosphere: 5
Food: 5
Service: 4
Courtney
The food is actually pretty good. Besides the old bacon I was served. For breakfast we thoroughly enjoyed our experience. Waitress was nice food was good. We came back for lunch and drinks, I ordered a bottomless mimosa for my spouse and I because the menu read “the whole table must participate” when the mimosa was brought out she brought one glass so I asked for another and she told me the bottomless mimosa was for one person only so I inquired and she just told me she’d bring another glass which is fine but I was still confused. So we drank the first pitcher of mimosa and asked it to be refilled.. since it’s bottomless.. and she made the comment of “oh so you want one too?” To my spouse. Which confused us even more. Then the second pitcher she brought out was a completely different color than the first. We would have paid for another bottomless situation but she didn’t explain any further when we inquired at first. Anyway maybe we just got off on the wrong foot with her in the beginning but it made for a sour experience nonetheless.
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Fried Chicken and Waffles
David Yang
I was able to try quite a few dishes here when I was staying at the hotel. For a free hotel breakfast for Globalists, it was above average. Most dishes were good, but not memorable.
The crispy chicken sandwich from the breakfast menu and the blackened shrimp and grits from the brunch menu were probably the 2 best dishes I had. The chicken was fried well, a crispy light breading and juicy chicken, with a nice sweet and slightly spicy sauce. The shrimp had a good hint of cajun flavor and a nice sear.
The steak in the steak and eggs is marinated with a sweet, bbq like sauce. I didn’t get asked how I wanted it cooked, but it came out medium well and still tender in the middle. The potatoes that came with the dish were well seasoned and had a nice crispy outside.
The crab benedict was a miss for me. I couldn’t really taste the crab in the crab cake and the flavor was good when I had the first benedict, but by the second benedict, I felt like it was becoming too salty. The cook on the eggs were also a little inconsistent, one of the eggs was perfectly runny but the other was a little overcooked.
The parfait was a little small but I liked that there was berry puree to stir into the vanilla yogurt. I think it would’ve been better and easier to mix in a regular bowl instead of the cup.
The waffles and French toast were as I expected, the macerated berries made them pretty sweet dishes. I couldn’t taste the egg in the French toast though.
Atmosphere: 4
Food: 4
Service: 4
Marco Russo
All drinks are premade. I didn’t want a bloody Mary from a bottle so I ordered an old fashions. $14 and it came from the “On the Rocks” bottle of premade old fashion that only costs $12. Omelet had no cheese. The eggs looked premade. Portions were small for the price. Never got the iced coffee I ordered. Not worth the price. Wouldn’t go back.
Atmosphere: 3
Food: 1
Service: 2
Ira Pfeifer
Note: this is part of the Thompson hotel, and I get free breakfast at Hyatts, so value is not really part of my scoring.
The space is gorgeous: light, calm, spacious, and stylish with a mid-mod mood. The entire hotel nods towards classic ocean liner design, so if you ever wanted to try the Titanic without the freezing death part, go check it out.
The staff were great, warm but low-key (unlike the rest of the hotel, unfortunately). Menu is wide enough to have interesting selections, black and white coffee types are both satisfactory, and the food was well-prepared and didn't take too long.
There aren't many tables with convenient outlets, so don't plan to stay all day to work, but the adjoining lobby has plenty of those spaces.
Overall very good, met my expectations given the level of hotel.
Delicious options for breakfast and impeccable service!
Atmosphere: 5
Food: 5
Service: 5
Was a guest at the hotel for a concert at Nationals Park the night before. This is a Hotel restaurant so my expectations are not that high. That being said it checked all the boxes. Honestly if the prices were better this would be a 5 star breakfast but at $92.00 for 2 people with no alcohol seems a bit much.
Service was decent, staff was friendly and I would go back!
Atmosphere: 4
Food: 4
Service: 4
Food is just plain bad. Service is fine and the atmosphere is cool.
Atmosphere: 4
Food: 2
Service: 2
I was staying here and popped in for breakfast. Service was great. Food was a big disappointment. I ordered the omelet. It had zero flavor. No seasoning in the eggs or spinach. I doordashed my breakfast the next morning.
Atmosphere: 5
Food: 1
Service: 5
I recently stayed at the hotel and had brunch at Surveyor twice. The food was great, I highly recommend the shrimp & grits! I want to give a shout out to Ezekiel, the manager who made us feel super welcomed. His genuine hospitality really made our visit special. Their entire team were very friendly and attentive!
Atmosphere: 5
Food: 5
Service: 5
Food was decent, but service was atrocious, echoing most of the other reviews here.
I stayed at the hotel for three days, and as a World of Hyatt Globalist member, I got to try most of the entrées (complimentary one entrée and one drink for Globalists). My favorite was Shrooms. I was initially a little apprehensive as it’s vegetarian, but it was incredibly flavorful! The Breakfast Power Bowl was good too, though ask for the sauce on the side, as even without the sauce, I found it quite flavorful already. Parfait was waaaaaay too sweet.
However what ruined the experience was the service. Good luck trying to get any attention. The staff seemed to put in more effort avoiding guests than serving them. During “peak hours” (ie, 8-9am), the front desk isn’t staffed, so you have to wait perhaps 5 minutes just to get a table, when 3/4 of the restaurant is empty. During those 5 minutes, many of the servers would see you, but they would all run away.
During off-peak hours (ie, after 10am), the reverse happens. The staff stands at the front desk, but doesn’t walk the floor to serve guests at the tables, when the restaurant is much fuller. I waited over 10 minutes to get anyone’s attention, and ended up walking up to the front desk to place my order. You would think the staff would feel bad and come to my table, but she was perfectly happy taking the order at the front desk.
The restaurant might as well install self-service kiosks and get rid of half the staff. I think service would be much better.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Parfait, Steak and Eggs, Shroom
Host/waitress likes to roll her eyes and make faces
Fixed service charge included for takeouts
Atmosphere: 1
Food: 2
Service: 1
I don’t understand how this restaurant is in the 3 point range on Google. We dined here every day for one week while staying at the Thompson, and received free breakfast with our stay, I thought all the dishes were thoughtfully planned out, there was a range offered from vegetarian, pescatarian to meet. The service was great, sometimes when they got busy things got slow but still great service, the menu is WELL THOUGHT OUT, stand out dishes for me were the halloumi sandwich (ordered twice,LOVED the high protein addition of egg white omelette ), the fruit bowl was one of the best I have ever received st any resort, the range of fruit better than stays in Mexico of Florida , 10+ plus different times of fruit in my bowl, the chicken and waffles went beyond the ordinary with a savoury waffle infused with chives and corn, the steak and eggs coming with a delicious jus on the side, my favorite meal of the week though was the crab benedict it came with a Cajun hollandise thst had a great kick to it and bagel seasoning, truly unique and tasty, kudos to the chef and all staff , please give this restaurant a try for breakfast or brunch it deserved way better reviews than what I see
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Fried Chicken and Waffles, Crab Benedict, Steak and Eggs
Terrible food
Atmosphere: 3
Food: 1
Service: 3
After staying in the Hyatt, we came here to eat brunch. It is apparent staffing is an issue as even though there were open seats it took some time to get seated. The drinks we ordered at the start did not arrive until we had finished our food. We ended up getting the Latte we ordered at the start to go it was so late. The food was good, although the short rib did not taste like it was cooked that day.
Atmosphere: 3
Food: 4
Service: 1
Restaurantji Recommends
We dined here with the free breakfast credit that included in our stay at Thompson. The breakfast menu was great, with vegetarian option ( Shroom and Green powerbowl were my favorite!).
Service charge/tips are included in the bill when you charged to your room, double check the bill before signing off.
If the restaurant gets busy it can be pretty chaotic!! When there is a line at the entrance with a mix of dine-in and to-go customers, no one at the restaurant is giving any direction or monitoring the crowd. Food is good and all, but service can definitely be improved especially with tips is included in the bill.
Atmosphere: 5
Food: 5
Service: 4
The food is actually pretty good. Besides the old bacon I was served. For breakfast we thoroughly enjoyed our experience. Waitress was nice food was good. We came back for lunch and drinks, I ordered a bottomless mimosa for my spouse and I because the menu read “the whole table must participate” when the mimosa was brought out she brought one glass so I asked for another and she told me the bottomless mimosa was for one person only so I inquired and she just told me she’d bring another glass which is fine but I was still confused. So we drank the first pitcher of mimosa and asked it to be refilled.. since it’s bottomless.. and she made the comment of “oh so you want one too?” To my spouse. Which confused us even more. Then the second pitcher she brought out was a completely different color than the first. We would have paid for another bottomless situation but she didn’t explain any further when we inquired at first. Anyway maybe we just got off on the wrong foot with her in the beginning but it made for a sour experience nonetheless.
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Fried Chicken and Waffles
I was able to try quite a few dishes here when I was staying at the hotel. For a free hotel breakfast for Globalists, it was above average. Most dishes were good, but not memorable.
The crispy chicken sandwich from the breakfast menu and the blackened shrimp and grits from the brunch menu were probably the 2 best dishes I had. The chicken was fried well, a crispy light breading and juicy chicken, with a nice sweet and slightly spicy sauce. The shrimp had a good hint of cajun flavor and a nice sear.
The steak in the steak and eggs is marinated with a sweet, bbq like sauce. I didn’t get asked how I wanted it cooked, but it came out medium well and still tender in the middle. The potatoes that came with the dish were well seasoned and had a nice crispy outside.
The crab benedict was a miss for me. I couldn’t really taste the crab in the crab cake and the flavor was good when I had the first benedict, but by the second benedict, I felt like it was becoming too salty. The cook on the eggs were also a little inconsistent, one of the eggs was perfectly runny but the other was a little overcooked.
The parfait was a little small but I liked that there was berry puree to stir into the vanilla yogurt. I think it would’ve been better and easier to mix in a regular bowl instead of the cup.
The waffles and French toast were as I expected, the macerated berries made them pretty sweet dishes. I couldn’t taste the egg in the French toast though.
Atmosphere: 4
Food: 4
Service: 4
All drinks are premade. I didn’t want a bloody Mary from a bottle so I ordered an old fashions. $14 and it came from the “On the Rocks” bottle of premade old fashion that only costs $12. Omelet had no cheese. The eggs looked premade. Portions were small for the price. Never got the iced coffee I ordered. Not worth the price. Wouldn’t go back.
Atmosphere: 3
Food: 1
Service: 2
Note: this is part of the Thompson hotel, and I get free breakfast at Hyatts, so value is not really part of my scoring.
The space is gorgeous: light, calm, spacious, and stylish with a mid-mod mood. The entire hotel nods towards classic ocean liner design, so if you ever wanted to try the Titanic without the freezing death part, go check it out.
The staff were great, warm but low-key (unlike the rest of the hotel, unfortunately). Menu is wide enough to have interesting selections, black and white coffee types are both satisfactory, and the food was well-prepared and didn't take too long.
There aren't many tables with convenient outlets, so don't plan to stay all day to work, but the adjoining lobby has plenty of those spaces.
Overall very good, met my expectations given the level of hotel.
Atmosphere: 5
Food: 5
Service: 5
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