Tropical Smoothie Cafe

Called about 10 times because I noticed the app glitched and added something I didn’t wanted. Nobody answered. Weird because they answered the first time then nothing it’s had not even been 2 mins after my first call, just radio silence.

Update : 6/12/25
Call to update my instructions on how to make my smoothie because it was getting delivered and I did not want it to be watery They told me they could not blend it with water, which is NOT TRUE. So my smoothie came here and it was nasty. I also asked them to replace the sauce with something else because I couldn’t do it in the app. They left out both my sauces. There needs to be a better quality checking before sending food out.

Why is it that when you pay cash, the cashier tells you the amount with tips included. Why is it when you pay with a card, you have to scroll using the key pad to select a different tip amount or no tip. They don't tell you this either. I remember a tip being given for good customer service and good food or drink. You taking my order and taking payment is your job, I don't even have my food or drink yet. And lastly why is it that when you don't tip your smoothie isn't as good. I chose a different tip amount and the young lady put her fingers inside my cups while handling them. And when she grabbed other cups for another order, she held the cups on the outside. I feel like if you don't tip, you won't get good service or product. And they sabotage your order. That's okay, you don't have to worry about me no more. I'll stay home and make my own. After the pandemic and ppl just nasty now, they do what they want.

Chia Banana Boost is my fav. Good customer service.
**had to edit
Every time I request NO TURBINADO they put thrbinado & when I kindly take my drink back to be remade it’s always something. Today the manager talked about me while I was in the store waiting for my remade order claiming they didn’t put any sugar. I KNOW WHAT SUGAR TASTE LIKE…. & how rude for a manager to talk about a customer in their face. Watch out with these smoothies the sugar content is very high

Atmosphere: 4

Food: 4

Service: 4

First let me say “all PB protein bowls aren’t created equal “ I get one almost everyday but the normal spots I go to have been missing the mark. That was until I came here. I just picked up my bowl and it’s the best one I’ve ever had. Every store should make it exactly like the one at this location because it tastes absolutely amazing!
Great job guys

Atmosphere: 5

Food: 5

Service: 5

Stephanie is the best managee and very professional and truly cares about her customers. A wonderful manager hands down!!

Great customer service. Staff was excellent

Atmosphere: 5

Food: 5

Service: 5

Purchased a Bahama Mama bowl for my daughter. We get home she takes a bite and immediately spits it out because the pineapples were spoiled. I called the restaurant to let them know the pineapples were bad and the workers response was “why you say that?” So I told her that they stink and taste like they’ve been soaking in alcohol to which she responded “ok”. I won’t be coming back to this location or any Tropical Smoothie Cafe in the DMV

Food: 1

Customer service is non-existent. Was not acknowledged with a simple “hello, how can i help you”. It was like i was talking to a brick wall. I loveee tropical smoothie, but i will never step foot in this location again.

Service: 1

They make consistently good smoothies; unlike other TSC locations.

Atmosphere: 3

Food: 5

Service: 5

Staff is extremely slow and rude. They don't acknowledge customers at all and ignore you when you have a question. Tropical smoothie needs to look into people being hired in this area. The grown man with the nose ring needs proper training or should be fired immediately.

Ghetto rude people I’ve had other tropical smoothies and get the same thing every time this is by far nasty

I am so disappointed I order a turkey bacon ranch sandwich bread is so hard can’t even eat at all. This food cost too much for this. I wish I can post a video so you can hear me tapping into the bread.

Food: 1

Great smoothie

Atmosphere: 4

Food: 4

Service: 4

As I walked in I was not greeted by anyone Poor customer service skills meaning it took someone 5 mins to even notice customers in line not to mention the long

Atmosphere: 2

Food: 5

Service: 1

Recommended dishes: Caribbean Jerk Chicken

food was soggy and drinks were watered down