Wendy's
4250 Nannie Helen Burroughs Ave NE, Washington
(202) 399-8874
Recent Reviews
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A woman, or man im not completely sure, was very rude to my family when we used the bathroom, she yelled at us claiming it was her bathroom and we weren't to touch it. We apologized time after time and she continued yelling. This was very very unprofessional and rude on her/his part.
Food: 1
A man, or woman im not sure, was super rude when i was ordering. Gave me a lot of attitude, and assumed i couldnt pay because of my Hispanic feautures and my tan brown skin. Then my family and i were using the bathroom. I got out and she began yelling, claiming we were using her/his bathroom. We quickly apologized and let her/him know we asked to use the bathroom and saw the door was open and began using it. She/he slammed the door and said we werent allowed, it was her bathroom that she spent 30k to fix it and we would just ruin it. We apologized countless times, and she/he kept yelling at us telling us we still had no right to touch HER/HIS bathroom, they made it very clear it was theirs, and then continued to say how the public bathroom was already ruined. Basically insinuating it was us, mind you we didnt touch that bathroom. My mom tried to explain how we didnt know it was the employee bathroom since it didnt have a sign, but she ignored her and continued yelling at us to not touch it. I understand we shouldnt have used the bathroom, but in our defense we had to clue it was the employee bathroom, but even so, i doing think that is an appropriate and professional way to handle such situation.
Food: 2
It was something different to try but never again.
Atmosphere: 3
Food: 2
Service: 2
Literally the worst location . operations is trash. Close The Lobby During Business Hours , and Force people in the drive thru, then drive thru is long wait lines . Make it make sense !!!!!!!
Atmosphere: 1
Food: 1
Service: 1
I've tried calling everyday all day for a week and no one ever answers the phone!!
I just love their fries lol
Atmosphere: 5
Food: 5
Service: 5
It improved because of renovation and repairs
Atmosphere: 3
Food: 2
Service: 3
Inside is ok. But the outside of the restaurant is not good.
Atmosphere: 4
Food: 5
Service: 5
DISCUSTING AND RUDE! Horrible customer service. My husband has cancer, as well as kidney failure, and he had to go to the bathroom, and there were no working bathrooms. We were going to grab a bite to eat, but due to the conditions and rudeness, we decided to take our business across the street to McDonald's. This location should be shut down, and the Department of Health and Wendy's corporate should be called. Zero stars are what they deserve!
Atmosphere: 1
Food: 1
Service: 1
Ordered through mobile app, came inside to use restroom and dine in, was told bathroom out of order, okay cool. Proceed to get my order that I ordered with no bacon and got bacon, even tho it was on the receipt, on top of wrong drinks, and then proceed to see an employee go into the bathroom. I could understand if I was dirty or a non paying customer however we ordered and ate inside. Stood for 10 mins waiting for our order that was sitting on the back counter as the male at the counter proceeded to just use his phone and ignore us after denying my bathroom use… would give zero stars if I could. Never again. I don’t expect much from fast food however this is just doing too much.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
May 7, 2025 one of the first customers of the day and my food was still absolutely cold. I ordered an egg biscuit and their potatoes for breakfast. It took them about 10 minutes to prepare the food as if they were cooking it to order. Well that was not the case because once I received my food and drove 2 blocks away and reached into the bag, I realized this was a bad decision. I even attempted to call twice to voice my frustration and received no answer at 6:15 AM. I wouldn’t even give the food One Star. It’s NO STARS as far as I am concerned. Drive Thru.
Closed from 1am until 5am only open for online orders sad
Atmosphere: 3
Food: 3
Service: 1
Biggie Bag rules. Hot & fresh
Atmosphere: 5
Food: 5
Service: 4
Tge worst in the area
Atmosphere: 1
Food: 1
Service: 1
Smooth service, courteous service and the food was delicious and hot 🔥
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Strawberry Vanilla Frosty Swirl, Dave's Double, Wendy's Hot \u0026 Crispy Fries
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