Cannon's Custom Cakes And Bakery

When are you coming back?

This bakery took my money during covid. I canceled on time but they didn’t care. Too bad I paid for the whole thing ahead instead of just the deposit. They took over $200 for a wedding cake they didn’t make. I got in contact with the owner. He was very rude. Didn’t take accountability. He admits that there’s no record of a cake being made or a refund but is still comfortable keeping my money. Just go somewhere else. These people are not honest.

Atmosphere: 1

Food: 1

Service: 1

Wish they would of been honest and told there loyal customers they were not planning on reopening, or even update the facbook page. THIS PLACE IS NO LONGER IN BUSINESS!!

Atmosphere: 1

Food: 1

Service: 1

OPEN BACK UP NOW MY BIRTHDAYS ARE NOT THE SAME EXTREMELY ANGry and crying

Atmosphere: 5

Food: 5

Service: 5

We l9ved their cakes. They are delicious.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Classic Cinnamon Roll, Birthday Cake, Cupcake

We l9ved their cakes. They are delicious.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Classic Cinnamon Roll, Birthday Cake, Cupcake

Idk why all the one stars recently but I'm thinking they are a bunch of followers who never tried cannons. I've been coming to cannons for 20 years and NEVER had a problem. They are one of the best bakeries in Delaware. Maybe it's the customers having a bad attitude and not the employees. I come here every year for birthdays. They are fast, nice, welcoming and their bakery is just amazing. People are so miserable anymore. Bake your own damn cake then. They got all the supplies at the grocery stores. People will find ANY excuse to write a negative review.

Atmosphere: 5

Food: 5

Service: 5

Absolutely disgusting cake and customer service from this bakery yesterday. I heard the owner of this bakery treat my neice as though she did something to make her own daughters cake taste like medication or chemicals. The owner did nothing but make excuses after my neice paid over $100 for their cake, forcing us to go spend even MORE money on cake for a party that was due to start in one hour. He offered no solution and was absolutely disgusting over the phone. We will not be returning after our family has used Cannons for decades. EDIT-i tasted the cake, heard the owners disgusting customer service on the phone and had to run to buy a last minute cake. My review is 100% valid,as will be my BBB complaint. P.s- you are=you're

Just by the person who answered the phone i would not dare get a cake here!See look at the ignorance in the reply “i am not your customer” i actually called inquiring about a cake so i would have been a customer but the lady answering the phone sounding so nasty and uninterested! And by your reply im happy i went elsewhere.

The worst customer service !!! Rude employees and owner. Instead of fixing a cake that had a nasty tasting frosting he accused our family of doing something to change the taste during transport never offered to fix argued on phone The cake was gross and so is owner ?

LOVE LOVE LOVE the cake I received from Cannon's. Icing tasted great, very smooth and it was NOT overkill. Decorated very classy. I won a birthday cake from WXCY - the local radio station, but I will be back to purchase in the future.

Cannons has been our family go to for my whole life. We usually ordered cakes from there, and in my opinion, the best quality cakes around here. Plus their other pastries and cookies are top notch. We’ve never had a problem with anything we’ve ever ordered from there. I look forward to the next time a need for a cake comes. I’ll be headed there. Thanks again!!

Cannons ruined my 10 year old sisters birthday party with their disgusting cake and customer service. My family has been using this bakery long before I was even born and never had an issue until yesterday. None of my friends or family will ever return. My mom paid over $100 for a cake that we couldn't even eat. The owner is the absolute worst customer service I've ever witnessed. Instead of offering a solution due a cake he would rather spend an hour on the phone making excuses and arguing. The icing on the cake tasted like they dumped cleaning chemicals in it but my mom things they just used to much food coloring. I'll let you know what the lab says because we are having it tested.EDIT-my mother bought the cake but I tasted it and heard you on the phone. My review is valid. Have the day you deserve.

How about instead of gaslighting your customers and CONSUMERS, take accountability over your error and replace the cake you ruined next time? This bakery made my niece a birthday cake that had icing on it that tasted like chemicals were it in. I personally tasted this icing and have a very valid review to leave about it whether I bought the cake or not. Then to make it even better, instead of taking any accountability yesterday and replacing the cake it tastes like you dumped chemicals in, you wanted to argue and insinuate that a mother sabotaged her own daughters birthday cake somehow on the way home to feed it to her guests. Absolutely unprofessional, do not go here.

Horrible customer service. People reviews aren’t valid cause they didn’t order the cake!! They ate it or smelled. So it very much is valid to review it since they experienced the issue. As an assistant manager of a food establishment this is very much unacceptable. How about practice the 3 A’s in customer service. ACKNOWLEDGE APOLOGIZE AND ACT! And yes you are correct I’m not a customer thank goodness for that. Call me I’ll teach you a few things about how to treat a customer