Stopped in for the usually fun experience of a cold stone mash up after a movie. Unfortunately the manager completely ruined the experience with her toxic attitude towards the customers and her employees. From the moment we stepped into the door (30 minutes before closing) she rolled her eyes like she was disgusted we were even there. Then apparently the younger employee didn’t charge us correctly and the manager proceeded to berate her about it rather than use it as an opportunity to train her properly. She was carrying on about it so much she was ignoring other customers. I gave the younger employee a tip just for working in such a horrid environment but we will not be back again.
Gary Griffith
Great ice cream. A bit on the pricey side.
Wendy Sampson
There's no better ice cream than Cold Stone. I'm addicted to the cake batter flavor and get it with caramel and crushed graham crackers. Sinfully delicious. It's the most flavorful, creamy, smooth, dense ice cream you'll ever eat. This location is great with great service. Love it!
Alpa Bhatia
Not a great experience. I placed an order online for pick up so I can just grab it and go. I get there a few minutes after it said it should be ready. The place is packed so I asked the person at the register about my order. She said it wasn’t ready yet if I could give her a few minutes. Absolutely - as I mentioned it was packed so I wanted to be patient as I assumed she wanted to finish helping her current customers. Well she continues to take more people from the line (to the point where customers who entered the store after me - and well after I placed my online order - are being helped before me). Essentially, she had no intention of making my order until every customer was gone, which wasn’t going to happen because people keep coming in. I would have been served faster had I just gotten in line, which defeats the purpose of an online ordering system. It wasn’t until I waited a bit and asked her again how long it would be for my order, because I needed to go and cancel my order if it wasn’t soon, that my order was made. No apology, nothing. Not great service, and they need a better system for completing online orders timely if they are going to offer it as a service.
Separately, the waffle bowl I received also tasted very stale.
Paul Elwood
Worst shake ever. Pure liquid soooo thin i couldn't believe it. Not a real milk shake. No enthusiasm No customer service. Smh 🤦
STEPHANIE STACHONI
Great ice cream, clean store, friendly staff,
Atmosphere: 5
Food: 5
Service: 5
SHIVANI VARIKUTI
My favorite go to place for ice cream
Atmosphere: 5
Food: 5
Service: 5
Anthony Cawthorne
Haven't been here in years . On Father's Day wanted to treat myself. So good fast friendly service. Definitely will return
Atmosphere: 5
Food: 5
Service: 5
Monicka Sharma
I recently had the pleasure of visiting cold stone creamery for the first time. The ice cream is absolutely delicious – creamy, rich, and bursting with flavor. I could instantly tell they use high-quality ingredients.What really impressed me, though, was the texture. It was perfectly smooth and scoopable, not icy or grainy at all. A true sign of well-made ice cream!The service was fantastic as well. The staff were friendly and helpful.Overall, I had a wonderful experience at cold stone creamery. The delicious ice cream and friendly service make it a clear winner in my book. I can't wait to go back and try some more flavors!Shortly, Divine ice cream + great service = must return!
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Oreo Overload
Leon White
Great first time experience. Cake was outstanding
Parking: Front door parking is available
Kid-friendliness: Staff members were very kind & helpful
Wheelchair accessibility: Clear, clean and accessible
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake Remix, Cold Stone
Cake batter ice cream!!! With my praising declaration, this time I requested peanut butter and chocolate chips in a chocolate waffle bowl. Pictured is yesterday's small 'like it' size but way more than a dieter's portion. Yeah, they had healthier options, but cannot say no to this.Friendly staff were pro, fast service, great value for the price.Dine-in area isn't exactly a lounge but probably intentional. If you haven't had Cold Stone's cake batter ice cream, the treat is a 'must try'. A plus to the community.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Cake Batter
Cristian Kolodynski
Yeah, the teenager sitting with her MacBook on her lap while crossed-legged with the soles of shoes touching the counter top right by the waffle makers!!! Not a good look guys!
Atmosphere: 1
Food: 4
Service: 3
Jay Smith
Really great and consistent Cold Stone creamery with a nice selection of flavors, sundaes and mix inside. The ice cream has always been consistently good and the staff is fairly friendly.
Parking: A bit of parking, but if Verizon and Starbucks are open, it can be tough
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Apple Pie a La Cold Stone, Cold Stone
Linda S
The Peoples Plaza in Newark, DE ... that place needs a code inspection, to say the least!
Vamshi Krishna
Ordered online, the flavor was out of stock so the my replaced the shake. Asked for no whipped cream and didn’t follow the instructions.Roasted almonds were missing on the other shake.Milkshakes were not that great and probably not going back hereOverall not good experience!!
Stopped in for the usually fun experience of a cold stone mash up after a movie. Unfortunately the manager completely ruined the experience with her toxic attitude towards the customers and her employees. From the moment we stepped into the door (30 minutes before closing) she rolled her eyes like she was disgusted we were even there. Then apparently the younger employee didn’t charge us correctly and the manager proceeded to berate her about it rather than use it as an opportunity to train her properly. She was carrying on about it so much she was ignoring other customers. I gave the younger employee a tip just for working in such a horrid environment but we will not be back again.
Great ice cream. A bit on the pricey side.
There's no better ice cream than Cold Stone. I'm addicted to the cake batter flavor and get it with caramel and crushed graham crackers. Sinfully delicious. It's the most flavorful, creamy, smooth, dense ice cream you'll ever eat. This location is great with great service. Love it!
Not a great experience. I placed an order online for pick up so I can just grab it and go. I get there a few minutes after it said it should be ready. The place is packed so I asked the person at the register about my order. She said it wasn’t ready yet if I could give her a few minutes. Absolutely - as I mentioned it was packed so I wanted to be patient as I assumed she wanted to finish helping her current customers. Well she continues to take more people from the line (to the point where customers who entered the store after me - and well after I placed my online order - are being helped before me). Essentially, she had no intention of making my order until every customer was gone, which wasn’t going to happen because people keep coming in. I would have been served faster had I just gotten in line, which defeats the purpose of an online ordering system. It wasn’t until I waited a bit and asked her again how long it would be for my order, because I needed to go and cancel my order if it wasn’t soon, that my order was made. No apology, nothing. Not great service, and they need a better system for completing online orders timely if they are going to offer it as a service.
Separately, the waffle bowl I received also tasted very stale.
Worst shake ever. Pure liquid soooo thin i couldn't believe it. Not a real milk shake. No enthusiasm No customer service. Smh 🤦
Great ice cream, clean store, friendly staff,
Atmosphere: 5
Food: 5
Service: 5
My favorite go to place for ice cream
Atmosphere: 5
Food: 5
Service: 5
Haven't been here in years . On Father's Day wanted to treat myself. So good fast friendly service. Definitely will return
Atmosphere: 5
Food: 5
Service: 5
I recently had the pleasure of visiting cold stone creamery for the first time. The ice cream is absolutely delicious – creamy, rich, and bursting with flavor. I could instantly tell they use high-quality ingredients.What really impressed me, though, was the texture. It was perfectly smooth and scoopable, not icy or grainy at all. A true sign of well-made ice cream!The service was fantastic as well. The staff were friendly and helpful.Overall, I had a wonderful experience at cold stone creamery. The delicious ice cream and friendly service make it a clear winner in my book. I can't wait to go back and try some more flavors!Shortly, Divine ice cream + great service = must return!
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Oreo Overload
Great first time experience. Cake was outstanding
Parking: Front door parking is available
Kid-friendliness: Staff members were very kind & helpful
Wheelchair accessibility: Clear, clean and accessible
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake Remix, Cold Stone
Restaurantji Recommends
Cake batter ice cream!!! With my praising declaration, this time I requested peanut butter and chocolate chips in a chocolate waffle bowl. Pictured is yesterday's small 'like it' size but way more than a dieter's portion. Yeah, they had healthier options, but cannot say no to this.Friendly staff were pro, fast service, great value for the price.Dine-in area isn't exactly a lounge but probably intentional. If you haven't had Cold Stone's cake batter ice cream, the treat is a 'must try'. A plus to the community.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Cake Batter
Yeah, the teenager sitting with her MacBook on her lap while crossed-legged with the soles of shoes touching the counter top right by the waffle makers!!! Not a good look guys!
Atmosphere: 1
Food: 4
Service: 3
Really great and consistent Cold Stone creamery with a nice selection of flavors, sundaes and mix inside. The ice cream has always been consistently good and the staff is fairly friendly.
Parking: A bit of parking, but if Verizon and Starbucks are open, it can be tough
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Apple Pie a La Cold Stone, Cold Stone
The Peoples Plaza in Newark, DE ... that place needs a code inspection, to say the least!
Ordered online, the flavor was out of stock so the my replaced the shake. Asked for no whipped cream and didn’t follow the instructions.Roasted almonds were missing on the other shake.Milkshakes were not that great and probably not going back hereOverall not good experience!!
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