Ordered a pizza and Alfredo pasta online and went to pick it up. Asked for plates since it was takeout; was told “we don’t have plates.” Really? A pizza place with no plates?
Then I asked for crushed red pepper and condiments that normally come with pizza. The guy tells me it’s $1 PER PACKET. Are you kidding me? Since when does Domino’s stop giving basic seasonings with their food?
This is ridiculous. Bad service, cheap practices, and zero care for customers. Absolute garbage experience. Never again.
Atmosphere: 1
Food: 1
Service: 1
Wes Bank
Well prepared. Carry out was a breeze and the staff was friendly and courteous.
Atmosphere: 5
Food: 5
Service: 5
RAJA
I'm a regular here and they consistently make great pizza. The 'Take Out' service is always quick and easy.
Atmosphere: 4
Food: 4
Service: 4
Bryanna Wallace
I’m extremely disappointed with the customer service I received at your Salem Village location in Newark DE
I attempted to place an order online three times, each time receiving a technical error. I called the store, and an employee confirmed that all three orders actually went through. She assured me she would cancel the duplicates, confirmed my address, and I even gave her my updated phone number, since the one on file was outdated.
I then waited over an hour, and my order never showed up.
When I called back, a different employee told me no order existed under my name and insisted they don’t deliver to my address — despite the fact that I live just 10 minutes away and always order from this location. He spoke to me in a condescending tone and refused to acknowledge the issue. I asked to speak with the original girl who helped me — he said she wasn’t there. I asked for a manager — he claimed she was “too busy” to speak to me, yet I could hear her in the background telling him what to say. When I called him out, they admitted I was on speaker the whole time. If the manager was listening the whole time, why not just take the call?
So, I drove to the store myself.
When I got there, the manager didn’t let me finish explaining before trying to blame the website and me, saying the order didn’t go through and that they had tried calling me — on the old number I specifically told her team to update. When I reminded her I gave the correct number to her employee, she dismissed it and said the girl is “only 16” — as if that excuses poor service.
She then admitted she heard the earlier call on speakerphone. Again — why not step in and fix the situation when she had the chance?
At no point did anyone try to take responsibility or offer to make things right. Instead, the manager walked away mid-conversation after I dropped a frustrated “f-bomb,” even though my kids had been waiting for food since 6:51pm and it was now 8:00pm.
And while I don’t like being pushed out of character, I am genuinely tired of companies offering the worst customer service with zero accountability — then turning around to make the customer feel like they’re in the wrong when they’ve clearly been pushed too far. This wasn’t just a glitch. It was a failure to listen, to take ownership, and to treat a customer with basic decency.
I will not be supporting this location again, and I sincerely hope this message leads to better training and responsibility at the store level.
A Carter
I usually love this location but the last few times I’ve ordered my food it wasn’t made correctly & at this point I’m tired of wasting my money I always get my pizza well done because to me the regular way tastes undercooked I didn’t even leave the store yet and I checked my pizza and it wasn’t well done I asked if they could correct this and I first got an excuse of their extremely busy and can’t fix it then they said there’s only one oven cause the other is broken & they still won’t fix it smh why would anyone want to pay for food they can’t get exactly how they want very disappointed I think I’m done being a customer
Atmosphere: 2
Food: 2
Service: 2
D.E. Miller
I'm so disappointed with my recent pizza order. 😔 I usually enjoy ordering from here about once a month, but this time it was completely burned. The entire crust was charred, not just a little bit, but all the way around. Has anyone else experienced this lately? I'm hoping it was just a one-time issue. #pizzaburn #disappointedcustomer
These guys do not deliver. They keep saying that the order gets placed at the wrong store when we order online and that it's not their fault. But this has been going on for months. Please contact corporate and have them reroute orders to the store closest to us. This is just making you get bad reviews and you also waste a lot of our time by doing this.
Domino's always has the best deals. I continuously use the 2 or more for 6.99 each. This deal saves my family so much money. And with Domino's coming up with new ideas or making it the way we want, dinner is always better with Domino's.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Tabitha Cassell
We order from this location pretty often and the food is always delivered hot and tastes great!
Atmosphere: 4
Food: 5
Service: 5
Pritee Patel
Wasted 30 mins for their mistake… let them know expecting a apology and some sort of resolution.. instead they made me feel like I was wrong and began remaking it with the worlds largest attitude... Missed movie because of incompetence and will make the drive else due to 0 regard for customers and their time. Speaking of 0’s.. would give a 0 if I could. Have a great day.
Atmosphere: 1
Food: 1
Service: 1
Carlos Serrano
The food was delicious
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Bob Painter
Ordered online from a local hotel the app input the address incorrectly and I added the name my bad that I didn’t check the address. Did not receive the pizza called the store and they not only offered any solution except to call a 800 number that basically told me to use the app to file a complain. My big problem is the with the employees at the store were completely rude and very sarcastic! I order from a lot of different Dominos this is my worst experience do not order from them go somewhere else!!!
Zero Star– Never Again
Ordered a pizza and Alfredo pasta online and went to pick it up. Asked for plates since it was takeout; was told “we don’t have plates.” Really? A pizza place with no plates?
Then I asked for crushed red pepper and condiments that normally come with pizza. The guy tells me it’s $1 PER PACKET. Are you kidding me? Since when does Domino’s stop giving basic seasonings with their food?
This is ridiculous. Bad service, cheap practices, and zero care for customers. Absolute garbage experience. Never again.
Atmosphere: 1
Food: 1
Service: 1
Well prepared. Carry out was a breeze and the staff was friendly and courteous.
Atmosphere: 5
Food: 5
Service: 5
I'm a regular here and they consistently make great pizza. The 'Take Out' service is always quick and easy.
Atmosphere: 4
Food: 4
Service: 4
I’m extremely disappointed with the customer service I received at your Salem Village location in Newark DE
I attempted to place an order online three times, each time receiving a technical error. I called the store, and an employee confirmed that all three orders actually went through. She assured me she would cancel the duplicates, confirmed my address, and I even gave her my updated phone number, since the one on file was outdated.
I then waited over an hour, and my order never showed up.
When I called back, a different employee told me no order existed under my name and insisted they don’t deliver to my address — despite the fact that I live just 10 minutes away and always order from this location. He spoke to me in a condescending tone and refused to acknowledge the issue. I asked to speak with the original girl who helped me — he said she wasn’t there. I asked for a manager — he claimed she was “too busy” to speak to me, yet I could hear her in the background telling him what to say. When I called him out, they admitted I was on speaker the whole time. If the manager was listening the whole time, why not just take the call?
So, I drove to the store myself.
When I got there, the manager didn’t let me finish explaining before trying to blame the website and me, saying the order didn’t go through and that they had tried calling me — on the old number I specifically told her team to update. When I reminded her I gave the correct number to her employee, she dismissed it and said the girl is “only 16” — as if that excuses poor service.
She then admitted she heard the earlier call on speakerphone. Again — why not step in and fix the situation when she had the chance?
At no point did anyone try to take responsibility or offer to make things right. Instead, the manager walked away mid-conversation after I dropped a frustrated “f-bomb,” even though my kids had been waiting for food since 6:51pm and it was now 8:00pm.
And while I don’t like being pushed out of character, I am genuinely tired of companies offering the worst customer service with zero accountability — then turning around to make the customer feel like they’re in the wrong when they’ve clearly been pushed too far. This wasn’t just a glitch. It was a failure to listen, to take ownership, and to treat a customer with basic decency.
I will not be supporting this location again, and I sincerely hope this message leads to better training and responsibility at the store level.
I usually love this location but the last few times I’ve ordered my food it wasn’t made correctly & at this point I’m tired of wasting my money I always get my pizza well done because to me the regular way tastes undercooked I didn’t even leave the store yet and I checked my pizza and it wasn’t well done I asked if they could correct this and I first got an excuse of their extremely busy and can’t fix it then they said there’s only one oven cause the other is broken & they still won’t fix it smh why would anyone want to pay for food they can’t get exactly how they want very disappointed I think I’m done being a customer
Atmosphere: 2
Food: 2
Service: 2
I'm so disappointed with my recent pizza order. 😔 I usually enjoy ordering from here about once a month, but this time it was completely burned. The entire crust was charred, not just a little bit, but all the way around. Has anyone else experienced this lately? I'm hoping it was just a one-time issue. #pizzaburn #disappointedcustomer
Atmosphere: 3
Food: 1
Service: 2
Delivery prices are unrealistic.
Atmosphere: 1
Food: 1
Service: 1
Solid location. Typical Domino's experience.
Atmosphere: 5
Food: 5
Service: 5
Nickelodeon Universe Is Now!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Tater Tots, Sweet Mango Habanero Wings, Pretzel, Lava Cake, wtf, Wisconsin 6-Cheese
These guys do not deliver. They keep saying that the order gets placed at the wrong store when we order online and that it's not their fault. But this has been going on for months. Please contact corporate and have them reroute orders to the store closest to us. This is just making you get bad reviews and you also waste a lot of our time by doing this.
Atmosphere: 1
Service: 1
Restaurantji Recommends
Domino's always has the best deals. I continuously use the 2 or more for 6.99 each. This deal saves my family so much money. And with Domino's coming up with new ideas or making it the way we want, dinner is always better with Domino's.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
We order from this location pretty often and the food is always delivered hot and tastes great!
Atmosphere: 4
Food: 5
Service: 5
Wasted 30 mins for their mistake… let them know expecting a apology and some sort of resolution.. instead they made me feel like I was wrong and began remaking it with the worlds largest attitude... Missed movie because of incompetence and will make the drive else due to 0 regard for customers and their time. Speaking of 0’s.. would give a 0 if I could. Have a great day.
Atmosphere: 1
Food: 1
Service: 1
The food was delicious
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Ordered online from a local hotel the app input the address incorrectly and I added the name my bad that I didn’t check the address. Did not receive the pizza called the store and they not only offered any solution except to call a 800 number that basically told me to use the app to file a complain. My big problem is the with the employees at the store were completely rude and very sarcastic! I order from a lot of different Dominos this is my worst experience do not order from them go somewhere else!!!
Service: 1
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