Such a shame I have to write this review, as this is my go-to Dunkin. Well, it WAS, not anymore. The customer service has gotten very bad as time has gone on. I placed a mobile order, never had any issues before, until I decided to pre-schedule one for a different time. Received the "thank you" confirmation, and thought that was it. If there was an issue with the card on file, it shouldn't have given me a confirmation! I went to get my order and they didn't have it. I showed them the confirmation, and they said maybe I didn't submit it. Um, obviously I did or else I wouldn't have gotten a confirmation. Then the very rude and loud gentleman with the glasses made me feel like an idiot in front of other customers, saying maybe I didn't have enough money on my card, and screamed next customer please!! How dare you! Do not treat me like I'm an incompetent person for a foul up on Dunkin's app, especially when they've seen my face there multiple times! Just plain rude. The workers need to have a major attitude adjustment, or they will lose more customers. They sure lost me!
Service: 1
Taha Memon
Coffee is always fresh and mobile order is always ready on time. Excellent service and location.
Atmosphere: 5
Food: 5
Service: 5
Carla Douglas
Worst ever customer service. I tried placing a mobile order and it said something was unavailable so I went in to place the order and everything was available . I tried asking the young man (who was very polite what had happened and what was unavailable and when he was trying to help me figure it out the manager came over and told him he didn’t have time to help me. And he also said if I didn’t know how to use the app that was my problem not theirs. I had nothing to do with what happneed on the app. !!!!!!! I told him he was being rude and he said not rude not being rude! These people SUCK. Very poor customer service. They need to be replaced unless they are the owners and then they need bad reviews !!
Arianna Udinski
I’ve been coming to this Dunkin for 7 years and my husbands family for 15years , we’ve loved this Dunkin until this morning. I’ve only ever asked 3 times in 7 years for my coffee to be remade and the third time being today. I kindly asked that my latte be remade because I could not taste any espresso, it tasted like just plain milk (no s’mores flavoring like I ordered and no espresso). The older woman with glasses that was behind the counter then started yelling at me telling me that I don’t know what a latte is and that it’s mostly milk and that this is how it’s made. I tried to explain that I could not taste the espresso or flavoring and all she did was yell. I asked for my money back and both women behind the counter looked at each other and then the older women start yelling at me again. I just simply asked for my coffee to be remade.. After yelling and arguing for 10mins, I finally got another shot of espresso (coffee still not remade so no flavoring, just milk) and just to get to my car , I start driving and I go to eat my hash browns and they’re still frozen in the middle and taste freezer burnt.. We’re never going to this Dunkin ever again. Screw this place, disrespectfully. I’ve never had a Dunkin employee yell at me the 2 other times. This is ridiculous and unacceptable. Never. Again.
Atmosphere: 1
Food: 1
Service: 1
Sara Malchione
I come here almost every day! This is my favorite dunkin! The drinks are always perfect and the staff is the best.
Dunkin donuts has gotten worse and worse. cardboard and overly onion hashbrowns are disgusting..A toasted bagel probably shouldnt be stale and chewy. It is obvious that if you eat here, your ignorant
Atmosphere: 1
Food: 1
Service: 1
Tiarra Renee
The manager is amazing, very well organized and good at finding solutions. All the staff are really sweet and kind.
Kid-friendliness: Everyone is so sweet to kids and give them a little munchkin
My food was stale and hard. I was very upset.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Classic Donuts
Such a shame I have to write this review, as this is my go-to Dunkin. Well, it WAS, not anymore. The customer service has gotten very bad as time has gone on. I placed a mobile order, never had any issues before, until I decided to pre-schedule one for a different time. Received the "thank you" confirmation, and thought that was it. If there was an issue with the card on file, it shouldn't have given me a confirmation! I went to get my order and they didn't have it. I showed them the confirmation, and they said maybe I didn't submit it. Um, obviously I did or else I wouldn't have gotten a confirmation. Then the very rude and loud gentleman with the glasses made me feel like an idiot in front of other customers, saying maybe I didn't have enough money on my card, and screamed next customer please!! How dare you! Do not treat me like I'm an incompetent person for a foul up on Dunkin's app, especially when they've seen my face there multiple times! Just plain rude. The workers need to have a major attitude adjustment, or they will lose more customers. They sure lost me!
Service: 1
Coffee is always fresh and mobile order is always ready on time. Excellent service and location.
Atmosphere: 5
Food: 5
Service: 5
Worst ever customer service. I tried placing a mobile order and it said something was unavailable so I went in to place the order and everything was available . I tried asking the young man (who was very polite what had happened and what was unavailable and when he was trying to help me figure it out the manager came over and told him he didn’t have time to help me. And he also said if I didn’t know how to use the app that was my problem not theirs. I had nothing to do with what happneed on the app. !!!!!!! I told him he was being rude and he said not rude not being rude! These people SUCK. Very poor customer service. They need to be replaced unless they are the owners and then they need bad reviews !!
I’ve been coming to this Dunkin for 7 years and my husbands family for 15years , we’ve loved this Dunkin until this morning. I’ve only ever asked 3 times in 7 years for my coffee to be remade and the third time being today. I kindly asked that my latte be remade because I could not taste any espresso, it tasted like just plain milk (no s’mores flavoring like I ordered and no espresso). The older woman with glasses that was behind the counter then started yelling at me telling me that I don’t know what a latte is and that it’s mostly milk and that this is how it’s made. I tried to explain that I could not taste the espresso or flavoring and all she did was yell. I asked for my money back and both women behind the counter looked at each other and then the older women start yelling at me again. I just simply asked for my coffee to be remade.. After yelling and arguing for 10mins, I finally got another shot of espresso (coffee still not remade so no flavoring, just milk) and just to get to my car , I start driving and I go to eat my hash browns and they’re still frozen in the middle and taste freezer burnt.. We’re never going to this Dunkin ever again. Screw this place, disrespectfully. I’ve never had a Dunkin employee yell at me the 2 other times. This is ridiculous and unacceptable. Never. Again.
Atmosphere: 1
Food: 1
Service: 1
I come here almost every day! This is my favorite dunkin! The drinks are always perfect and the staff is the best.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Everything Stuffed Bagel Minis
I come here almost every day! This is my favorite dunkin! The drinks are always perfect and the staff is the best.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Everything Stuffed Bagel Minis
Always speedy and reliable service
Atmosphere: 5
Food: 5
Service: 5
Dunkin donuts has gotten worse and worse. cardboard and overly onion hashbrowns are disgusting..A toasted bagel probably shouldnt be stale and chewy. It is obvious that if you eat here, your ignorant
Atmosphere: 1
Food: 1
Service: 1
The manager is amazing, very well organized and good at finding solutions. All the staff are really sweet and kind.
Kid-friendliness: Everyone is so sweet to kids and give them a little munchkin
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns, Iced Latte
Restaurantji Recommends
Order is Fast and accurate and the staff always goes out of there way to greet you.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Muffins, Caramel Iced Macchiato, Donuts
Great service always friendly and order is accurate and fast!
Parking: Open lot
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Latte, Caramel Iced Macchiato, Donuts
Manager is very Rude
Fantastic clean and great selection
Atmosphere: 5
Food: 5
Service: 5
Always greeted when I walked in. Knows my order without me saying it. Clearly, I'm there a lot. ? ?
Atmosphere: 5
Food: 4
Service: 5
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