Really horrible service, very long wait not because big line but because of workers don’t care if you waiting, when other group of Starbucks employees standing and chatting with each others, costumer service is -5 star
Elif
I’ve never encountered such rude and arrogant staff anywhere before. They messed up my coffee order not once, but twice, and even when I politely told them it wasn’t what I ordered, they responded with extreme rudeness and laughed at me. On top of that, the coffee didn’t even taste good. It was a terrible experience for me, and I will definitely never buy anything from this place again.
Atmosphere: 1
Food: 1
Service: 1
Ebony Larry
Worst Starbucks experience ever. The cashier was rude. I ordered 2 tall caramel fraps with extra caramel and a grande latte. He only rang me up for the latte and I asked about the fraps and he said “what’s fraps”. He was visibly annoyed that he made a mistake. I wait 20 mins for my drinks and they call my name for the latte and it’s a tall. I tell that that I ordered a grande and another employee (later find out her name is Nancy and she is the manager) who I wasn’t talking to said that I paid for a tall so I had to pay the remaining 45 cents. I tell her that I have 45 cents in my car. I didn’t want to swipe my card for that small amount. When I come back she is telling one of the associates to cancel my order that I paid for. I said that they should have comped the 45 cents if they made a mistake. While I was speaking to her she walked away from me. I continued to wait for my drinks and was asked my another associate what was waiting for and I said my fraps. Finally I see Nancy START to make them. After pouring from the blender she asks another associate to get whipped cream from the back. They go to the back and I can see them talking while my drinks are on the counter uncovered and melting. She comes out with the whipped cream but does another tasks instead of finishing my drinks. She finally goes to add the whipped cream and it is water but she used it anyway. Whipped cream is spilling out the cup rims and she put the lids on, wipe the side of the cups and places them in front of her. I complained about the whipped cream and she doesn’t respond. I asked her name and she replied “what happened”. I asked for her name again and she says “why?”. I said that I’m filing a complaint and she says “oh good, Nancy” with a smirk on her face. She clearly got a kick out of providing horrible customer service. Awful establishment.
Atmosphere: 1
Food: 1
Service: 1
Natalie Young
My first stop here, the manager was extremely rude from the moment I walked in. This time, the service was better but the young man filled half my cup with matcha(it was a lot) and it was disgusting. They were trying to tell me that it’s because I used honey to sweeten it. I had the lady remake it and it came out fine. My sandwiches are also cold. This was definitely a waste of money
Food: 1
Service: 1
chaparra
I tried calling the store & says the number isnt even on service, i dont like how they dont get my order right & on top of that forget my drinks. I come by pretty often on uber , so it has a time limit so i get my drinks but always one missing. cant even call because the phone is not in service. i want a refund
Atmosphere: 2
Food: 3
Service: 2
Many Martinez
I arrived at this place to have a coffee at 7:50 pm and a girl in bad shape told me that it was closed. They should update the schedule on Google so as not to waste time.
Rose Rosario
This is a lie. They are not open
Arme Nicanna
Terrible coffee latte and cappuccino, as always in Starbucks.
Atmosphere: 4
Food: 1
Service: 5
M J
Stopped in during a rest stop early in the morning. The service was ok and the food and drinks were enjoyable. It's a stand alone building, which does mean it looks nicer than the Starbucks you see inside the typical rest stop buildings.
Atmosphere: 3
Food: 4
Service: 4
Tor (Tor)
Waited 20 mins for my online order of one simple cup of coffee, black... then was told to go to the front counter to request it...
We’ve experienced issues at this location numerous times but decided to give it a try. If anything it was worse than in the past. No one acknowledged me at the register for several minutes. Finally when someone came over, she was kind enough to accept a coupon I had in the app. But then the order was done incorrectly; they made two of the same drink rather than just one with an extra shot. Then I tried to use the restroom. One was absolutely filthy and wet all over the floor with paper towels littered about on the floor and no TP. The other bathroom was occupied for quite some time. Also filthy. Clearly both had not been cleaned in quite some time.
We won’t return.
Brittany Williams
Came there wanted to try a drink out then find out they don’t have and then went to change my order ask for venti and was charged grande like are you not listening
Service: 1
andrew roth
I have sat in the drive thru for 30 min. It’s not moving
Atmosphere: 1
Food: 1
Service: 1
John Stark
30min in line with two cars in front of me, no end in sight. Don’t stop here
Really horrible service, very long wait not because big line but because of workers don’t care if you waiting, when other group of Starbucks employees standing and chatting with each others, costumer service is -5 star
I’ve never encountered such rude and arrogant staff anywhere before. They messed up my coffee order not once, but twice, and even when I politely told them it wasn’t what I ordered, they responded with extreme rudeness and laughed at me. On top of that, the coffee didn’t even taste good. It was a terrible experience for me, and I will definitely never buy anything from this place again.
Atmosphere: 1
Food: 1
Service: 1
Worst Starbucks experience ever. The cashier was rude. I ordered 2 tall caramel fraps with extra caramel and a grande latte. He only rang me up for the latte and I asked about the fraps and he said “what’s fraps”. He was visibly annoyed that he made a mistake. I wait 20 mins for my drinks and they call my name for the latte and it’s a tall. I tell that that I ordered a grande and another employee (later find out her name is Nancy and she is the manager) who I wasn’t talking to said that I paid for a tall so I had to pay the remaining 45 cents. I tell her that I have 45 cents in my car. I didn’t want to swipe my card for that small amount. When I come back she is telling one of the associates to cancel my order that I paid for. I said that they should have comped the 45 cents if they made a mistake. While I was speaking to her she walked away from me. I continued to wait for my drinks and was asked my another associate what was waiting for and I said my fraps. Finally I see Nancy START to make them. After pouring from the blender she asks another associate to get whipped cream from the back. They go to the back and I can see them talking while my drinks are on the counter uncovered and melting. She comes out with the whipped cream but does another tasks instead of finishing my drinks. She finally goes to add the whipped cream and it is water but she used it anyway. Whipped cream is spilling out the cup rims and she put the lids on, wipe the side of the cups and places them in front of her. I complained about the whipped cream and she doesn’t respond. I asked her name and she replied “what happened”. I asked for her name again and she says “why?”. I said that I’m filing a complaint and she says “oh good, Nancy” with a smirk on her face. She clearly got a kick out of providing horrible customer service. Awful establishment.
Atmosphere: 1
Food: 1
Service: 1
My first stop here, the manager was extremely rude from the moment I walked in. This time, the service was better but the young man filled half my cup with matcha(it was a lot) and it was disgusting. They were trying to tell me that it’s because I used honey to sweeten it. I had the lady remake it and it came out fine. My sandwiches are also cold. This was definitely a waste of money
Food: 1
Service: 1
I tried calling the store & says the number isnt even on service, i dont like how they dont get my order right & on top of that forget my drinks. I come by pretty often on uber , so it has a time limit so i get my drinks but always one missing. cant even call because the phone is not in service. i want a refund
Atmosphere: 2
Food: 3
Service: 2
I arrived at this place to have a coffee at 7:50 pm and a girl in bad shape told me that it was closed. They should update the schedule on Google so as not to waste time.
This is a lie. They are not open
Terrible coffee latte and cappuccino, as always in Starbucks.
Atmosphere: 4
Food: 1
Service: 5
Stopped in during a rest stop early in the morning. The service was ok and the food and drinks were enjoyable. It's a stand alone building, which does mean it looks nicer than the Starbucks you see inside the typical rest stop buildings.
Atmosphere: 3
Food: 4
Service: 4
Waited 20 mins for my online order of one simple cup of coffee, black... then was told to go to the front counter to request it...
Atmosphere: 3
Food: 3
Service: 1
Restaurantji Recommends
We’ve experienced issues at this location numerous times but decided to give it a try. If anything it was worse than in the past. No one acknowledged me at the register for several minutes. Finally when someone came over, she was kind enough to accept a coupon I had in the app. But then the order was done incorrectly; they made two of the same drink rather than just one with an extra shot. Then I tried to use the restroom. One was absolutely filthy and wet all over the floor with paper towels littered about on the floor and no TP. The other bathroom was occupied for quite some time. Also filthy. Clearly both had not been cleaned in quite some time.
We won’t return.
Came there wanted to try a drink out then find out they don’t have and then went to change my order ask for venti and was charged grande like are you not listening
Service: 1
I have sat in the drive thru for 30 min. It’s not moving
Atmosphere: 1
Food: 1
Service: 1
30min in line with two cars in front of me, no end in sight. Don’t stop here
Atmosphere: 1
Food: 5
Service: 1
How is this not a 24/7 Starbucks?
Service: 1
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