The Original Hot Bagels

Great bagels!

Atmosphere: 4

Food: 5

Service: 4

Amazing!

Atmosphere: 5

Food: 5

Service: 5

Too many workers standing around with a store full of people, if you're working you should be serving customers or cooking or cleaning or something, I go in there today the store is packed full of people and they decide now is the perfect time for a photo shoot and start awkwardly taking pictures of patrons and cashiers while people are waiting on their food without asking a single customer if they're okay with being photographed with a D-SLR the size of my head. Mind you my orders are sitting there getting cold, and nobody has even asked me if I needed help, but they have time for a photo shoot that not only is making the cashiers stop their job in a small yet packed store, you're also making the customers more uncomfortable by not even asking if they want to be photographed. So you're not going to ask me if I need help, and you're not going to ask if I'm okay with being photographed. All while getting paid. Customer service is in a downslide. I will never understand how some people remain employed, but I won't be spending my money here, too much playing around on the job like little kids makes me worried about quality because if customer service is bad you can only guess what else is bad. It's a tiny cramped space and instead of serving the customers, you make them uncomfortable by taking high resolution photos of them, instead of the one thing you get pay you to do, serve food. It's not the runway it's a bagel shop, next time please just flip the eggs or provide some customer service so your customers can go home, we don't want to be there all day just because you do. Some of us want to get on with our day and not spend it in a bagel shop packed like sardines much less being photographed by random people without being asked. If I did that on the clock they'd be trying to call the cops or get me fired but I guess it's fine at this establishment, every business is different I guess but I won't be supporting it

Atmosphere: 1

Food: 1

Service: 1

Delicious bagels! Not very expensive.

Atmosphere: 4

Food: 5

Service: 5

Top 5 spot in Delaware I’ve only tried this location but I am addicted! I love this place! Hard working staff with incredible food!

Atmosphere: 5

Food: 5

Service: 5

I love bagels. I grew up in the Philadelphia area. These are fantastic. I often get the Marco Polo Bagels and Lox. Lox, cream cheese, capers, tomato, toasted. Great service

All the variety of bagels are good.
Jeff

Atmosphere: 5

Food: 5

Service: 5

Awesome bagel sandwiches

Atmosphere: 4

Food: 5

Service: 5

Best bagel in Bear/Newark area.

Let me start by saying the bagels sandwhiches are 5 star. However, I can't the service when I give ratings. Its important. These employees worry more that you dont have the right identifying number for your food, than they do about saying THANK YOU. As a regular, on the rare two occasions that I've forgotten my number, there is mild frustration shown. But the 10s of time I know my number, I am never thanked for my business. Be better.

I have been a customer of Original Hot Bagels for so many years. Their bagels are amazing. I treat myself every couple of weeks, on a Sunday, when they are SLAMMED with other customers who enjoy their bagels just as much as I do. Samatha is always so pleasant regardless of how busy they may be.
I decided to treat myself to a bagel today and when I realized they closed at 3:00 pm and I had to rush to make it there. They were in the middle of their closing… cleaning, etc. I felt so bad walking in and disrupting their flow. I work in the service industry and know how frustrating it can be to have a customer walk in at close. Like clockwork, Samantha greeted me with kindness and a smile. She gave me the same service she delivers at 2:45 pm that she would have at 10:00 am.
That is how you treat and keep loyal customers all the years.
Kudos to Samantha and Original Hot Bagels.

Atmosphere: 5

Food: 5

Service: 5

Need to keep Josh upfront! He doesn’t leave you on hold and never pick up and when you order at the register he gets it right every time!!

Speedy service!

Atmosphere: 5

Food: 5

Service: 5

Love this place! Josh and the team are very welcoming! Food is great!

Atmosphere: 5

Food: 5

Service: 5

Customer service trash...since when do people walk away from customers...need new staff. Food great.

Atmosphere: 5

Food: 1

Service: 1

Sam & Josh were excellent. The entire staff were great!! I will be back!!!!

Atmosphere: 5

Food: 5

Service: 5