I was searching all over town for the new Pull aparts (Cinnabon), but everyone was sold out. I called the Wendy’s in University Plaza and spoke with David. He was able to find the last two and was preparing them when I arrived. I truly appreciate that kind of service and will not forget it. David went the extra mile and was extremely gracious. Wendy’s should be thankful to have David as an employee. They were delicious by the way. Thank you, David.
Atmosphere: 5
Food: 5
Service: 5
Christine Deboda
Good for a quick meal with grandchildren
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Wendy's Hot & Crispy Fries
Mike Thomaston
The associates they are nice and friendly the atmosphere could be a little bit more pleasant the upkeep of the dining area and the floors
Atmosphere: 3
Food: 4
Service: 4
Debra Scott
Burgers were horrible, fries old.
Food: 1
Service: 1
Theresa Stevenson
The gentleman that was working the drive thru was super nice! My order was correct. Food was fresh. They did really good for fast food. This visit was what a fast food experience should be.
Atmosphere: 5
Food: 5
Service: 5
Mark Burkhart
It's Wendy's!
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Wendy's Hot & Crispy Fries
Zachary Williams
They got my order wrong (and the order of another customer right after me) and gave me the most watered-down soda I've ever had. Besides when they took my order, no employee said a single word to me - not during payment, or pick up, or even the manager when I was getting my order corrected. It's like they try to acknowledge your existence as little as possible.
Food: 2
Service: 1
Tabatha Ambrose
The food is correct most of the time. The freestyles in the lobby always has something missing or no ice. Order on the app because if you come in to order there is usually a long line or you get ignored while they fill orders. The restaurant is clean though. I come here often but I only order on the app.
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: 10 PC Nuggets Combo
Arturo Hernandez
Personally, I like the food they offer to the public and their very friendly staff, thank you
Christopher McClure
This location is always either super busy or a tiny bit slow yet my order is always somehow mixed up, wrong, or literally handed to someone else when they have about 10+ staff at any given time so what’s the problem ? That being said I don’t expect too much, but was fairly disappointed on 2/26. I ordered food and they only handed me the drink and told me to “go up to the door and we’ll bring the food out” at 6:52 pm. So I pulled up behind another car that was sitting there, this was a large white suv which is totally different from my small black sedan. During that time someone comes out and hands my food to the suv waiting in front of me, this is relevant because I didn’t know that was my food and I moved up and waited 20 minutes for mine. My friend ends up going inside the building and tells the staff we’ve been waiting for our food until about 7:10 and they state “oh we already handed that food out” and when my friend says we didn’t get it they say “oh you weren’t there” so which is it? If you gave our food away you obviously thought I was there in a totally different car. And that doesn’t make sense because you already handed me a drink and by that logic would know what car I’m in already right? They end up remaking our food which is great and appreciated but the customer service needs work, don’t make stuff up about the customer being wrong when you’re the one who made a mistake just own up to it and talk to me like a person about it. Wendy’s isn’t gonna shut down over having to remake my $10 order that got handed to someone else.
HORRIBLE!!! The larger woman with all the hair they have during the day working the window that takes your money is the rudest person in fast food. She barely opens the window, never says thank you and is too busy texting on her phone. This place must be where people go to get a job when no-one else will hire them.
Chanel Thomas
Dining area could be cleaner, but overall the food was still great, the staff was friendly and quick, and the customers were kind. Also worth mentioning, the bathroom was very sanitary.
Atmosphere: 3
Food: 5
Service: 4
Linda Crossan
The place was dirty, and the employees were all sloppy in their
I was searching all over town for the new Pull aparts (Cinnabon), but everyone was sold out. I called the Wendy’s in University Plaza and spoke with David. He was able to find the last two and was preparing them when I arrived. I truly appreciate that kind of service and will not forget it. David went the extra mile and was extremely gracious. Wendy’s should be thankful to have David as an employee. They were delicious by the way. Thank you, David.
Atmosphere: 5
Food: 5
Service: 5
Good for a quick meal with grandchildren
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Wendy's Hot & Crispy Fries
The associates they are nice and friendly the atmosphere could be a little bit more pleasant the upkeep of the dining area and the floors
Atmosphere: 3
Food: 4
Service: 4
Burgers were horrible, fries old.
Food: 1
Service: 1
The gentleman that was working the drive thru was super nice! My order was correct. Food was fresh. They did really good for fast food. This visit was what a fast food experience should be.
Atmosphere: 5
Food: 5
Service: 5
It's Wendy's!
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Wendy's Hot & Crispy Fries
They got my order wrong (and the order of another customer right after me) and gave me the most watered-down soda I've ever had. Besides when they took my order, no employee said a single word to me - not during payment, or pick up, or even the manager when I was getting my order corrected. It's like they try to acknowledge your existence as little as possible.
Food: 2
Service: 1
The food is correct most of the time. The freestyles in the lobby always has something missing or no ice. Order on the app because if you come in to order there is usually a long line or you get ignored while they fill orders. The restaurant is clean though. I come here often but I only order on the app.
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: 10 PC Nuggets Combo
Personally, I like the food they offer to the public and their very friendly staff, thank you
This location is always either super busy or a tiny bit slow yet my order is always somehow mixed up, wrong, or literally handed to someone else when they have about 10+ staff at any given time so what’s the problem ? That being said I don’t expect too much, but was fairly disappointed on 2/26. I ordered food and they only handed me the drink and told me to “go up to the door and we’ll bring the food out” at 6:52 pm. So I pulled up behind another car that was sitting there, this was a large white suv which is totally different from my small black sedan. During that time someone comes out and hands my food to the suv waiting in front of me, this is relevant because I didn’t know that was my food and I moved up and waited 20 minutes for mine. My friend ends up going inside the building and tells the staff we’ve been waiting for our food until about 7:10 and they state “oh we already handed that food out” and when my friend says we didn’t get it they say “oh you weren’t there” so which is it? If you gave our food away you obviously thought I was there in a totally different car. And that doesn’t make sense because you already handed me a drink and by that logic would know what car I’m in already right? They end up remaking our food which is great and appreciated but the customer service needs work, don’t make stuff up about the customer being wrong when you’re the one who made a mistake just own up to it and talk to me like a person about it. Wendy’s isn’t gonna shut down over having to remake my $10 order that got handed to someone else.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Best nuggents in delaware hot n fresh lovd
Food: 5
HORRIBLE!!! The larger woman with all the hair they have during the day working the window that takes your money is the rudest person in fast food. She barely opens the window, never says thank you and is too busy texting on her phone. This place must be where people go to get a job when no-one else will hire them.
Dining area could be cleaner, but overall the food was still great, the staff was friendly and quick, and the customers were kind. Also worth mentioning, the bathroom was very sanitary.
Atmosphere: 3
Food: 5
Service: 4
The place was dirty, and the employees were all sloppy in their
Atmosphere: 2
Food: 2
Service: 2
It’s a Wendy’s. Nice place to eat in.
Atmosphere: 4
Food: 4
Service: 4