Nicola’s was a disappointment today. We went to Nicola’s for early dinner.
Our waitress was lovely. The pizza was good but undercooked. All the cheese slid off the pizza. We worked with the pizza and that didn’t warrant a complaint.
Here is the rub, the bar manager must have known the couple behind our table and plopped herself down and talked so loud that I could not hear anything but her.
I can tell you just everything about the bar manager as she continued most of her conversation without a breath. Loud enough that my conversation was drowned out. That was about 20 minutes. It wasn’t until she returned and continued her loud conversation I asked our waitress if the woman behind us worked there. The waitress said she was the bar manager. I turned to the bar manager and asked her to lower her voice.
She replied that was her voice and continued on. We paid our check and left. There was a hostess sitting outside and I asked if there was another manager. The hostess said she was with a private party and she would get her card.
Kelly Munyan Small came out. No smile, no concern and very defensive. I told her what happened and her response was condescending and dismissive. Here are her responses.
- When I said I thought the bar manager went out for a smoke she focused on the fact that the bar manager didn’t smoke and asked why I would say she smoked. My response was I saw her light a cigarette and take a puff. Who really cares. I’m not the smoking police but Kelly was hell bent on making that an issue.
- I told Kelly how loud it was in there and she said it is part of the job to mingle with the customer. Shouldn’t everyone be having a good experience including us? Should the bar manager have mingled with other patrons.
- Kelly was combative and did not listen.
- When asked if Nick or Nick junior were there as I often see them she said Nick was in Florida and Nick Jr. was in South Carolina and I would have to take it up with them. She was in charge and very unconcerned with my complaints. I made a comment about listening and learning and I hoped that they had not become too big to not be concerned. Kelly’s response was I am the niece and my aunt and uncle have worked hard to make this place what it is. I appreciate Kelly having Nick and Nicola’s back. I can imagine how hard they have worked and sacrificed. I have a loyalty to the Nicola’s pizza. I can only suggest Kelly walk in her Aunt and Uncles footsteps and protect the legacy. I guess it is true that when the cats away the mice will play.
- I got a have a “nice day” from one customer sitting with the bar manager. That is only after they muttered how rude I was for asking them to lower their voices. The bar manager did nothing to right the situation she still was sitting taking loud until we paid and left.
I know the world has changed in the last few years however, common courtesy, engagement and a smile go along way. Non of that was shown to me today by the management.
Atmosphere: 1
Food: 3
Service: 4
Jerry
Sauce was abundant and lousy.not even close for italian food.
Atmosphere: 4
Food: 2
Service: 4
Jim Brown
Great bartender.
Atmosphere: 5
Service: 5
Dawn Morris
The new place is amazing!! Food is always delicious and the staff is very friendly and helpful.
Atmosphere: 5
Food: 5
Service: 5
Deborah Sharp
Have loved Nicola since I was younger but especially love the new location! Plenty of room, great food, easy takeout and wings are on point. Nicoboli are always a favorite!
Took my Mom here today for lunch and the food was delicious! My Mom always looks forward to coming here whenever she’s down from Pennsylvania. We enjoyed our lunch and everyone was nice and friendly! Great food and great service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Everything
The Jose Show
Good place to eat and great atmosphere. The owner hung up my photo as I am a central Florida actor along with other actors.
Atmosphere: 5
Food: 5
Service: 5
Terry Johnson
I haven't been to a Nicola Pizza since I was a teen. It took me back. Good food, fast friendly service. Give them a try. You won't regret it!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Everything
Frederick Henry
Got take out at the window. Fast and easy
Food: 5
Service: 5
D M
Delicious. There sauce is so good. We drive there from Bridgeville because we love there food. We drove there and did take out. When we got home our food was perfect and delicious. Went again today and it was excellent.
Food was excellent and our waiter was awesome can't wait to go back.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Everything
Bruce Seemon
Not our first or our last time. Food over all is good. Cheese sauce thickens to quickly. Atmosphere was tolerable, but one Clown was Dropping F Bombs during a Cell Phone. I read a review how someone said Dining Area was as loud as a School Cafeteria. It's a Family Restaurant.You want Peace and Quiet, Eat at the Morgue.
Atmosphere: 2
Food: 3
Service: 5
Francisco Sandoval
Awesome, Nicaboli. Second time having one better than first.
Atmosphere: 5
Food: 5
Service: 5
Bill Doherty
Pizza was delicious and nicola boli was heavenly. A must try. Stop by for take out was delicious always like it here much better pizza than grotto the girl at window wasn't very nice needs more training. Pizza was delicious.
Atmosphere: 5
Food: 5
Service: 2
Daniel Alan Kinsler Jr. (Dann A K Jr)
Excellent!!!Vegetarian options: GreatParking: AwesomeKid-friendliness: Indeed, yes it isWheelchair accessibility: Indeed, yes there is
Nicola’s was a disappointment today. We went to Nicola’s for early dinner. Our waitress was lovely. The pizza was good but undercooked. All the cheese slid off the pizza. We worked with the pizza and that didn’t warrant a complaint. Here is the rub, the bar manager must have known the couple behind our table and plopped herself down and talked so loud that I could not hear anything but her. I can tell you just everything about the bar manager as she continued most of her conversation without a breath. Loud enough that my conversation was drowned out. That was about 20 minutes. It wasn’t until she returned and continued her loud conversation I asked our waitress if the woman behind us worked there. The waitress said she was the bar manager. I turned to the bar manager and asked her to lower her voice. She replied that was her voice and continued on. We paid our check and left. There was a hostess sitting outside and I asked if there was another manager. The hostess said she was with a private party and she would get her card. Kelly Munyan Small came out. No smile, no concern and very defensive. I told her what happened and her response was condescending and dismissive. Here are her responses. - When I said I thought the bar manager went out for a smoke she focused on the fact that the bar manager didn’t smoke and asked why I would say she smoked. My response was I saw her light a cigarette and take a puff. Who really cares. I’m not the smoking police but Kelly was hell bent on making that an issue. - I told Kelly how loud it was in there and she said it is part of the job to mingle with the customer. Shouldn’t everyone be having a good experience including us? Should the bar manager have mingled with other patrons. - Kelly was combative and did not listen. - When asked if Nick or Nick junior were there as I often see them she said Nick was in Florida and Nick Jr. was in South Carolina and I would have to take it up with them. She was in charge and very unconcerned with my complaints. I made a comment about listening and learning and I hoped that they had not become too big to not be concerned. Kelly’s response was I am the niece and my aunt and uncle have worked hard to make this place what it is. I appreciate Kelly having Nick and Nicola’s back. I can imagine how hard they have worked and sacrificed. I have a loyalty to the Nicola’s pizza. I can only suggest Kelly walk in her Aunt and Uncles footsteps and protect the legacy. I guess it is true that when the cats away the mice will play. - I got a have a “nice day” from one customer sitting with the bar manager. That is only after they muttered how rude I was for asking them to lower their voices. The bar manager did nothing to right the situation she still was sitting taking loud until we paid and left. I know the world has changed in the last few years however, common courtesy, engagement and a smile go along way. Non of that was shown to me today by the management.
Atmosphere: 1
Food: 3
Service: 4
Sauce was abundant and lousy.not even close for italian food.
Atmosphere: 4
Food: 2
Service: 4
Great bartender.
Atmosphere: 5
Service: 5
The new place is amazing!! Food is always delicious and the staff is very friendly and helpful.
Atmosphere: 5
Food: 5
Service: 5
Have loved Nicola since I was younger but especially love the new location! Plenty of room, great food, easy takeout and wings are on point. Nicoboli are always a favorite!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Beach Fries, Everything, Chicken Wings
Took my Mom here today for lunch and the food was delicious! My Mom always looks forward to coming here whenever she’s down from Pennsylvania. We enjoyed our lunch and everyone was nice and friendly! Great food and great service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Everything
Good place to eat and great atmosphere. The owner hung up my photo as I am a central Florida actor along with other actors.
Atmosphere: 5
Food: 5
Service: 5
I haven't been to a Nicola Pizza since I was a teen. It took me back. Good food, fast friendly service. Give them a try. You won't regret it!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Everything
Got take out at the window. Fast and easy
Food: 5
Service: 5
Delicious. There sauce is so good. We drive there from Bridgeville because we love there food. We drove there and did take out. When we got home our food was perfect and delicious. Went again today and it was excellent.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Everything
Restaurantji Recommends
Food was excellent and our waiter was awesome can't wait to go back.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Everything
Not our first or our last time. Food over all is good. Cheese sauce thickens to quickly. Atmosphere was tolerable, but one Clown was Dropping F Bombs during a Cell Phone. I read a review how someone said Dining Area was as loud as a School Cafeteria. It's a Family Restaurant.You want Peace and Quiet, Eat at the Morgue.
Atmosphere: 2
Food: 3
Service: 5
Awesome, Nicaboli. Second time having one better than first.
Atmosphere: 5
Food: 5
Service: 5
Pizza was delicious and nicola boli was heavenly. A must try. Stop by for take out was delicious always like it here much better pizza than grotto the girl at window wasn't very nice needs more training. Pizza was delicious.
Atmosphere: 5
Food: 5
Service: 2
Excellent!!!Vegetarian options: GreatParking: AwesomeKid-friendliness: Indeed, yes it isWheelchair accessibility: Indeed, yes there is
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Everything