BEWARE of the 20% "Service Fee."We have been here before, we like attending shows at the venue across the street. Server was great, food was great, atmosphere was great, but when a restaurant charges a 20% Service Fee onto the check, it just takes all the good feelings away.
Atmosphere: 4
Food: 4
Service: 4
Kimberly Wiltbank
I usually only leave good reviews, but this experience was so unpleasant, I have to leave this. With a forced tip of 18% and a 2% service charge for the "cost of running the business" (I'm a business owner. Running a business costs money. To surcharge every single bill to pay to run your business is ridiculous. Especially when the prices are already above normal for a mid-level restaurant), I shouldn't have been surprised that we received awful service and poorly cooked food. The fish and chips were super dry and way over done. I couldn't eat most of it. But my fries were soggy and had very little flavor. I would have said something to our server, but she would be gone for extended periods of time, and only stuck around long enough to see if anyone had a bar order (and would turn to leave as soon as she received the first drink order, requiring the others at our table to call her back. She made absolutely zero effort to refill non-alcoholic drinks. Two members of our 5 person party, with a 5:00 reservation, asked for soda refills, which never came. My husband had to go to the bar and ask for refills, to wish the server said "oh yeah ..I got you. She didn't.. after our food came, it took 20 minutes to even get vinegar! My bill of $77 was for an order of Mac n cheese bites, 2 severely overcooked orders of fish and chips, two beers, and a soda. You only have an option of paying extra on top of the 20% that is automatically added to every bill, regardless of the size of your party (which is in small font on the very bottom of the menu. We saw it and hoped that meant management made sure service was at least decent. Spoiler, it was not. Traveling 45 minutes to try this place was a complete waste. Complaining would have been useless. This place is obviously understaffed and overpriced. No intentions of ever returning.
Atmosphere: 3
Food: 2
Service: 1
Michael Saganich
Servers were awesome and food was
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Great Beer Selection, Pretzels, Steak
Marilyn Coppola
Great food and service! They were very accommodating !
Atmosphere: 4
Food: 4
Service: 5
Brandt A
The food was great. The staff was friendly and helpful. A tad bit pricey but definitely worth it. They add a 20% service fee but they don't try to hide it. Staff of this caliber deserves at least 20% anyway, although I'm sure they rarely get that.Parking: Good luck ?
Atmosphere: 5
Food: 4
Service: 5
SusanE
My friend and I arrived and were seated. The waiter took the order first of the people sitting next to us who arrived 10 minutes after us. We shared a Caesar salad and quesadillas. Chicken was brought on top of the salad and we had this sent back. We also needed to have it removed from the bill. We ordered 2 plates since we were sharing. We received 2 tiny dishes. The food was very good, as usual. It took forever to receive the check even though we asked 1/2 hr in advance. The stage door pass discount was not deducted from the salad, but I didn't care because I had wasted enough time with terrible service. Unfortunately, I will return only because I purchased a bogo gift card at Christmas. I won't do this again. Once the gift cards are used, I will dine elsewhere in the future. I used to always enjoy eating here before a show in the area. I'm a season subscriber, so am in the area often. The food and atmosphere are always awesome. The service is always iffy, but this was the worst ever. Now they charge a 20% service fee. It is not warranted. When we arrived at the Playhouse for the show with 5 minutes to spare, I told several of the staff with whom I know very well why we were later than usual. They understood, and all had similar stories of their own to share. Word of mouth is the best advertisement. I call this bad management, because this is not an isolated incident. I can understand service being not up to par on a busy night. The tavern was not nearly as busy for a Saturday evening probably due to extensive rain.
Cris Quinones
Food was really good! Server was great and informative. Portions were large and reasonably priced. They force tip to be included at 20% (18% to server and 2% to “cover cost of running the business”). I completely hate that, I would have given the server more than 18% and the cost of running the business should be built into the food cost. Overall a great place to go.
Atmosphere: 5
Food: 5
Service: 5
Had brunch here for the first time today , with a friend. But we have both been once before. Either way our server was super sweet and attentive. The Apple scrapple Benedict was amazing! Never had scrapple before sooo good first experience. It was just overall nice time, even with the oven getting smoky, not too bad. Can't wait to sit outside!
Poodie
Absolutely perfect 5 star
Atmosphere: 5
Food: 5
Service: 5
Shelly Parks
This place is horrible. The food was cold and my husband ordered 2 beers only to find out both of them were warm and they needed to be chilled which took them 20 minutes for each. Don’t have beers on your menu that you don’t have cold and don’t serve for cold. Disappointment.
made a reservation to go here on valentine’s day with my boyfriend. immediately upon entering we were greeted as “ladies,” so that sucked. sat down and waited to order our beers. we were both carded when the server took our order. 10 minutes later the “manager” marched over and asked to see our ids again. I was told my new jersey license is too “flimsy” to be real because “her boyfriend lives in jersey and his id is ‘thicker’”… so she refused to serve me. we left because the vibes were too terrible to justify spending $15 on grilled cheese.
Atmosphere: 1
Service: 1
Glenn W. Schenck
Good place. The crab cake sandwich was very
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crab Cake Sandwich
Miss Val
We stopped in here for dinner before heading to a show at The Queen. We sat at the bar, had a couple drinks and the mushroom pizza. Everything was very good. Prices were reasonable. The bartenders were personable and attentive. Nice atmosphere. The dining area was pretty full but there were seats open at the bar. We parked on the street down the block - free meters after 5p on a Monday.Parking: Street parking which was metered but free after 5p.
Atmosphere: 4
Food: 4
Service: 4
Rick Giresi
Great selection of beers, service was very very slow though. Took probably 25mins before a host appeared to seat us and another 30 mins to get the beers we ordered to come. We didn’t get food so I can’t speak to that. However the beers were great. Selection was huge and atmosphere was hopping for Wilmington.
Atmosphere: 5
Service: 3
Recommended dishes: Great Beer Selection
Jacob Hack
Food was fine but not great. Service was quite slow even though the place was mostly empty but they were polite and friendly.
BEWARE of the 20% "Service Fee."We have been here before, we like attending shows at the venue across the street. Server was great, food was great, atmosphere was great, but when a restaurant charges a 20% Service Fee onto the check, it just takes all the good feelings away.
Atmosphere: 4
Food: 4
Service: 4
I usually only leave good reviews, but this experience was so unpleasant, I have to leave this. With a forced tip of 18% and a 2% service charge for the "cost of running the business" (I'm a business owner. Running a business costs money. To surcharge every single bill to pay to run your business is ridiculous. Especially when the prices are already above normal for a mid-level restaurant), I shouldn't have been surprised that we received awful service and poorly cooked food. The fish and chips were super dry and way over done. I couldn't eat most of it. But my fries were soggy and had very little flavor. I would have said something to our server, but she would be gone for extended periods of time, and only stuck around long enough to see if anyone had a bar order (and would turn to leave as soon as she received the first drink order, requiring the others at our table to call her back. She made absolutely zero effort to refill non-alcoholic drinks. Two members of our 5 person party, with a 5:00 reservation, asked for soda refills, which never came. My husband had to go to the bar and ask for refills, to wish the server said "oh yeah ..I got you. She didn't.. after our food came, it took 20 minutes to even get vinegar! My bill of $77 was for an order of Mac n cheese bites, 2 severely overcooked orders of fish and chips, two beers, and a soda. You only have an option of paying extra on top of the 20% that is automatically added to every bill, regardless of the size of your party (which is in small font on the very bottom of the menu. We saw it and hoped that meant management made sure service was at least decent. Spoiler, it was not. Traveling 45 minutes to try this place was a complete waste. Complaining would have been useless. This place is obviously understaffed and overpriced. No intentions of ever returning.
Atmosphere: 3
Food: 2
Service: 1
Servers were awesome and food was
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Great Beer Selection, Pretzels, Steak
Great food and service! They were very accommodating !
Atmosphere: 4
Food: 4
Service: 5
The food was great. The staff was friendly and helpful. A tad bit pricey but definitely worth it. They add a 20% service fee but they don't try to hide it. Staff of this caliber deserves at least 20% anyway, although I'm sure they rarely get that.Parking: Good luck ?
Atmosphere: 5
Food: 4
Service: 5
My friend and I arrived and were seated. The waiter took the order first of the people sitting next to us who arrived 10 minutes after us. We shared a Caesar salad and quesadillas. Chicken was brought on top of the salad and we had this sent back. We also needed to have it removed from the bill. We ordered 2 plates since we were sharing. We received 2 tiny dishes. The food was very good, as usual. It took forever to receive the check even though we asked 1/2 hr in advance. The stage door pass discount was not deducted from the salad, but I didn't care because I had wasted enough time with terrible service. Unfortunately, I will return only because I purchased a bogo gift card at Christmas. I won't do this again. Once the gift cards are used, I will dine elsewhere in the future. I used to always enjoy eating here before a show in the area. I'm a season subscriber, so am in the area often. The food and atmosphere are always awesome. The service is always iffy, but this was the worst ever. Now they charge a 20% service fee. It is not warranted. When we arrived at the Playhouse for the show with 5 minutes to spare, I told several of the staff with whom I know very well why we were later than usual. They understood, and all had similar stories of their own to share. Word of mouth is the best advertisement. I call this bad management, because this is not an isolated incident. I can understand service being not up to par on a busy night. The tavern was not nearly as busy for a Saturday evening probably due to extensive rain.
Food was really good! Server was great and informative. Portions were large and reasonably priced. They force tip to be included at 20% (18% to server and 2% to “cover cost of running the business”). I completely hate that, I would have given the server more than 18% and the cost of running the business should be built into the food cost. Overall a great place to go.
Atmosphere: 5
Food: 5
Service: 5
Had brunch here for the first time today , with a friend. But we have both been once before. Either way our server was super sweet and attentive. The Apple scrapple Benedict was amazing! Never had scrapple before sooo good first experience. It was just overall nice time, even with the oven getting smoky, not too bad. Can't wait to sit outside!
Absolutely perfect 5 star
Atmosphere: 5
Food: 5
Service: 5
This place is horrible. The food was cold and my husband ordered 2 beers only to find out both of them were warm and they needed to be chilled which took them 20 minutes for each. Don’t have beers on your menu that you don’t have cold and don’t serve for cold. Disappointment.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
made a reservation to go here on valentine’s day with my boyfriend. immediately upon entering we were greeted as “ladies,” so that sucked. sat down and waited to order our beers. we were both carded when the server took our order. 10 minutes later the “manager” marched over and asked to see our ids again. I was told my new jersey license is too “flimsy” to be real because “her boyfriend lives in jersey and his id is ‘thicker’”… so she refused to serve me. we left because the vibes were too terrible to justify spending $15 on grilled cheese.
Atmosphere: 1
Service: 1
Good place. The crab cake sandwich was very
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crab Cake Sandwich
We stopped in here for dinner before heading to a show at The Queen. We sat at the bar, had a couple drinks and the mushroom pizza. Everything was very good. Prices were reasonable. The bartenders were personable and attentive. Nice atmosphere. The dining area was pretty full but there were seats open at the bar. We parked on the street down the block - free meters after 5p on a Monday.Parking: Street parking which was metered but free after 5p.
Atmosphere: 4
Food: 4
Service: 4
Great selection of beers, service was very very slow though. Took probably 25mins before a host appeared to seat us and another 30 mins to get the beers we ordered to come. We didn’t get food so I can’t speak to that. However the beers were great. Selection was huge and atmosphere was hopping for Wilmington.
Atmosphere: 5
Service: 3
Recommended dishes: Great Beer Selection
Food was fine but not great. Service was quite slow even though the place was mostly empty but they were polite and friendly.
Atmosphere: 4
Food: 3
Service: 2