Food was fine, but the staff was trash. I asked for my receipt 3 times, only to wait for 5 minutes at the window at the end of the drive thru until I just drive off. I’ve gotten better service at 11pm on a Monday at this location, they need to fire whoever is working the drive thru. Worst customer service I’ve ever experienced at this location and I want to stress to management that the only thing that was wrong was the drive thru worker who refused to give me my receipt.
Atmosphere: 3
Food: 5
Service: 1
Justin Davis
3:45am told no food for next hour due to menu change
KeKe Diesel
So apparently management is cool with the employees playing pranks through the drive thru on customers, very strange, making weird voices and changing the tone even though it’s the same person, she went from obnoxiously polite to monotone and hostile in the middle of the sentence. Not sure what the issue was but yeah don’t go there on night shift whoever they hired is extremely strange, maybe even not right in the head?
Atmosphere: 3
Food: 5
Service: 1
steve Bruns
The one on Kirkwood highway in elsmear the service was excellant food was hot.
Food: 5
Service: 5
Leeanna Mottola
Don’t recommend. If you order delivery and they deliver to the wrong address you run the risk of being stolen from and not receiving a refund or your order.
Atmosphere: 1
Food: 1
Service: 1
Daemon M
One of the worst drive thru experience I’ve ever had at McDonald trying to grab my app order and then the guy at the speaker telling me it’s the wrong restaurant and don’t even want to check my order on the phone when I got to the window, can’t even ask for a refund, because I was running late for work but that will be my last time as a McDonald’s costumer.
Atmosphere: 1
Service: 1
Rick k eemstar
Roaches in my chicken sandwich. Never again.
Santiago Llaguno
For fast food it's fine.
Atmosphere: 5
Food: 3
Service: 5
Righteousness In Christ Apparel, LLC
POOR CUSTOMER SERVICE EXPERIENCE!! I wish I could give no stars that’s how bad my experience was!! I went last night 1/27/25. The Food was cold and the staff was very rude! The Hispanic young woman snatched my drink out of my hand when I asked to pay for a larger drink and ice on the side. I will NEVER patronize the Kirkwood highway location by the Exxon gas station again. The staff as a whole needs to be trained or retrained on customer service etiquette and professional guest service towards their customers. If it were not for us spending our hard earned money at this establishment none of them would be able to receive a salary and this location would not be operating. .
Thos location has improved tremendously. Clean, well organized store. Always find a great deal. Also, generally speaking DT has been stepping up it's game.
Atmosphere: 5
Food: 5
Service: 4
Joe Williams
Straight poison. Got a raw chicken sandwich one time and never went back
Atmosphere: 1
Food: 1
Service: 2
Tjl W
I really like the app. I appreciate the free food. However the process of ordering is too long. Not sure how to make it faster.
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: French Fries
Jeffrey McKenney
The manager and staff are friendly and helpful
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Egg Mcmuffin
Diane Whitney
I only use the drive-thru, but it is hot fast food the way it should be!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Cheeseburger, Hamburger, World Famous Fries, Chicken Meal, Quarter Pounder Hamburger, Quarter Pounder
Don’t go unless intoxicated
Atmosphere: 3
Food: 3
Service: 3
Food was fine, but the staff was trash. I asked for my receipt 3 times, only to wait for 5 minutes at the window at the end of the drive thru until I just drive off. I’ve gotten better service at 11pm on a Monday at this location, they need to fire whoever is working the drive thru. Worst customer service I’ve ever experienced at this location and I want to stress to management that the only thing that was wrong was the drive thru worker who refused to give me my receipt.
Atmosphere: 3
Food: 5
Service: 1
3:45am told no food for next hour due to menu change
So apparently management is cool with the employees playing pranks through the drive thru on customers, very strange, making weird voices and changing the tone even though it’s the same person, she went from obnoxiously polite to monotone and hostile in the middle of the sentence. Not sure what the issue was but yeah don’t go there on night shift whoever they hired is extremely strange, maybe even not right in the head?
Atmosphere: 3
Food: 5
Service: 1
The one on Kirkwood highway in elsmear the service was excellant food was hot.
Food: 5
Service: 5
Don’t recommend. If you order delivery and they deliver to the wrong address you run the risk of being stolen from and not receiving a refund or your order.
Atmosphere: 1
Food: 1
Service: 1
One of the worst drive thru experience I’ve ever had at McDonald trying to grab my app order and then the guy at the speaker telling me it’s the wrong restaurant and don’t even want to check my order on the phone when I got to the window, can’t even ask for a refund, because I was running late for work but that will be my last time as a McDonald’s costumer.
Atmosphere: 1
Service: 1
Roaches in my chicken sandwich. Never again.
For fast food it's fine.
Atmosphere: 5
Food: 3
Service: 5
POOR CUSTOMER SERVICE EXPERIENCE!! I wish I could give no stars that’s how bad my experience was!! I went last night 1/27/25. The Food was cold and the staff was very rude! The Hispanic young woman snatched my drink out of my hand when I asked to pay for a larger drink and ice on the side. I will NEVER patronize the Kirkwood highway location by the Exxon gas station again. The staff as a whole needs to be trained or retrained on customer service etiquette and professional guest service towards their customers. If it were not for us spending our hard earned money at this establishment none of them would be able to receive a salary and this location would not be operating. .
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Thos location has improved tremendously. Clean, well organized store. Always find a great deal. Also, generally speaking DT has been stepping up it's game.
Atmosphere: 5
Food: 5
Service: 4
Straight poison. Got a raw chicken sandwich one time and never went back
Atmosphere: 1
Food: 1
Service: 2
I really like the app. I appreciate the free food. However the process of ordering is too long. Not sure how to make it faster.
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: French Fries
The manager and staff are friendly and helpful
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Egg Mcmuffin
I only use the drive-thru, but it is hot fast food the way it should be!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Cheeseburger, Hamburger, World Famous Fries, Chicken Meal, Quarter Pounder Hamburger, Quarter Pounder
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