POOR CUSTOMER SERVICE EXPERIENCE!! I wish I could give no stars that’s how bad my experience was!! I went last night 1/27/25. The Food was cold and the staff was very rude! The Hispanic young woman snatched my drink out of my hand when I asked to pay for a larger drink and ice on the side. I will NEVER patronize the Kirkwood highway location by the Exxon gas station again. The staff as a whole needs to be trained or retrained on customer service etiquette and professional guest service towards their customers. If it were not for us spending our hard earned money at this establishment none of them would be able to receive a salary and this location would not be operating. .
Atmosphere: 1
Food: 1
Service: 1
Elise Swift
Thos location has improved tremendously. Clean, well organized store. Always find a great deal. Also, generally speaking DT has been stepping up it's game.
Atmosphere: 5
Food: 5
Service: 4
Joe Williams
Straight poison. Got a raw chicken sandwich one time and never went back
Atmosphere: 1
Food: 1
Service: 2
Tjl W
I really like the app. I appreciate the free food. However the process of ordering is too long. Not sure how to make it faster.
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: French Fries
Jeffrey McKenney
The manager and staff are friendly and helpful
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Egg Mcmuffin
Diane Whitney
I only use the drive-thru, but it is hot fast food the way it should be!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Cheeseburger, Hamburger, World Famous Fries, Chicken Meal, Quarter Pounder Hamburger, Quarter Pounder
Miguel S
Employee Jorge helped me out with my mcdonalds order and was very kind to me and the times i went in there he is always putting people first.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: French Fries, Mcchicken
john hughes
What's NOT..to like!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Sandwich, Double Cheeseburger, French Fries, Big Mac, Mcchicken, Mcdouble, Cheeseburger, Egg Mcmuffin, Quarter Pounder
They are so nice 👍 they have the best service idk what the bad reviews are about but they are really nice and sigma
Atmosphere: 5
Food: 5
Service: 5
Mel 635
They literally just slap the food together. Burn the buns. I know it's fast food but come on
Atmosphere: 2
Food: 2
Service: 2
Richard Serpe
This is the best McDonald's
Rebecca Dyer (Becky)
This place got renovated to look like a prison chow hall, and got rid of self serve drinks so I probably won’t go in ever again. Also it is constantly forgetting condiments in the drive thru which is the only thing that makes McDonald’s food taste any kind of good.
Atmosphere: 1
Food: 2
Service: 2
Alex Santamaria
Honestly the worst McDonalds ever, aside the one in Elsmere, food is never done right, staff are just a bunch of immature people, same with the managers, there called managers for a reason yet they don’t know the simple basics of managing, Ik that y’all are already cooked in life for working at McDonalds but do better, smh
For fast food it's fine.
Atmosphere: 5
Food: 3
Service: 5
POOR CUSTOMER SERVICE EXPERIENCE!! I wish I could give no stars that’s how bad my experience was!! I went last night 1/27/25. The Food was cold and the staff was very rude! The Hispanic young woman snatched my drink out of my hand when I asked to pay for a larger drink and ice on the side. I will NEVER patronize the Kirkwood highway location by the Exxon gas station again. The staff as a whole needs to be trained or retrained on customer service etiquette and professional guest service towards their customers. If it were not for us spending our hard earned money at this establishment none of them would be able to receive a salary and this location would not be operating. .
Atmosphere: 1
Food: 1
Service: 1
Thos location has improved tremendously. Clean, well organized store. Always find a great deal. Also, generally speaking DT has been stepping up it's game.
Atmosphere: 5
Food: 5
Service: 4
Straight poison. Got a raw chicken sandwich one time and never went back
Atmosphere: 1
Food: 1
Service: 2
I really like the app. I appreciate the free food. However the process of ordering is too long. Not sure how to make it faster.
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: French Fries
The manager and staff are friendly and helpful
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Egg Mcmuffin
I only use the drive-thru, but it is hot fast food the way it should be!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Cheeseburger, Hamburger, World Famous Fries, Chicken Meal, Quarter Pounder Hamburger, Quarter Pounder
Employee Jorge helped me out with my mcdonalds order and was very kind to me and the times i went in there he is always putting people first.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: French Fries, Mcchicken
What's NOT..to like!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Sandwich, Double Cheeseburger, French Fries, Big Mac, Mcchicken, Mcdouble, Cheeseburger, Egg Mcmuffin, Quarter Pounder
Food was ok. Customer service was very good.
Atmosphere: 3
Food: 2
Service: 4
Restaurantji Recommends
They are so nice 👍 they have the best service idk what the bad reviews are about but they are really nice and sigma
Atmosphere: 5
Food: 5
Service: 5
They literally just slap the food together. Burn the buns. I know it's fast food but come on
Atmosphere: 2
Food: 2
Service: 2
This is the best McDonald's
This place got renovated to look like a prison chow hall, and got rid of self serve drinks so I probably won’t go in ever again. Also it is constantly forgetting condiments in the drive thru which is the only thing that makes McDonald’s food taste any kind of good.
Atmosphere: 1
Food: 2
Service: 2
Honestly the worst McDonalds ever, aside the one in Elsmere, food is never done right, staff are just a bunch of immature people, same with the managers, there called managers for a reason yet they don’t know the simple basics of managing, Ik that y’all are already cooked in life for working at McDonalds but do better, smh
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