16 bucks for a medium pizza on DD…😩😂…keep that shit and they wonder why ppl can barely tip 40 bucks for a medium pizza breadsticks and a soda? Then they ask for a tip? 🤣foh I’ll walk to Italy first
Atmosphere: 1
Food: 1
Service: 1
Nakesha Clark
This place is disgusting. They make the pizza without gloves using their bare hands I went to pick up an order for door dash and noticed one of the workers making a pizza touching his hair while making the pizza, he was also touching the computer buttons to see the next order while still making people's food. I was grossed out. I will never order from this papa John's on Lancaster avenue.
Atmosphere: 1
Food: 1
Service: 1
Aj Squilla
Ordered from here as i do about once a month. Never had an issue before now. 1 hour delivery while i live 5 minutes up the road. Thats not what my complaint is i just want the situation being very clear.
Order was delivered, well rather said it was i did not have my order at my door or my direct neighbors. Called and was transferred back and forth between the manager and my driver about 3 times. After a tireless discussion of reviewing my address 5 times i was told my order was being remade and the driver would call me when here. 10 minutes later the manager calls me back and asks if a all pepperoni pizza is ok (i ordered a half pepperoni half plain) because they accidentally made it all pepperoni and it would take an extra 10 minutes for my order. I said all pepperoni was fine. Delivery driver calls asking where the delivery needs to be made we re go over the address info and i was asked if alls i got was a large pizza. I said no the large pizza and a 2 liter starry. I was told it was going to be an extra 6 minutes because he had to leave my address to go back to the store to grab the soda.
I dont usually if ever complain as someone who has been a food and customer service worker my whole 11 years of having jobs, but this entire ordeal took 2 hours from placing my order to receiving it, and though i had agreed that the all pepperoni was fine it still wasnt what i originally ordered and that in and of itself is frustrating.
Im not recommending boycotting this papajohns but obviously the new ownership/management change over so far has not been a good decision. Id highly advise to give them about a month or two to get themselves together and in a functioning routine before considering eating here again because right now what they are doing is clearly not working.
Atmosphere: 2
Food: 2
Service: 2
Sarah Smiles
Best pizza around! ❤️
Kid-friendliness: Yes
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Pizza
Amina Wesley
Make Sure They Use New Gloves! I've Witnessed Multiple Instances Of Unsanitary Practices Since New Owners Took Over This Location. IT'S FRUSTRATING! I Only Come Here Because My 6 Year Will Not Eat Pizza If It's Not Papa John's. 🙄
Atmosphere: 2
Food: 3
Service: 4
leo gonzalez
They seem to always to make mega mistakes when preparing orders, takes forever to get your food, and the constantly lie about making your order right when you asked them to fix their mistakes.
Atmosphere: 1
Food: 1
Service: 1
Jennifer Davis
This is a pretty terrible Papa John's location. Ordered sodas and they never came. Also, they did not include plates, napkins, or cups despite my multiple requests for them. The driver did not call me upon delivery so that I could check my order and handed my order off to someone random person at my company. OH and the best part, one of the pizza boxes had an old, rusty pizza rack inside of it along with the pizza.
Food: 2
Service: 1
Dana A. Blue, Esq
Every time I order from here, it just seems to be massive in efficiencies. Like there’s a lot of people there working but nothing is getting done kind of thing. I got the automated message from the app saying that my food will be ready at a certain time I showed up and was not ready but they said they had to put it in the oven. I sat there waiting for 20 minutes and asked if pizza ready. They then start asking my name again. Smh. Also the don’t do half this and half that. I typically don’t order Papa John’s because I think it’s overpriced. But my boyfriend buys it and I kinda started liking the pizza.
Recommended dishes: Pizza
Rohith Adepu
Perfect pizza and the quality is soo good
Atmosphere: 3
Food: 5
Service: 5
Kristen Dziegielewski
The wait was kinda long & the older man was kinda rude when interacting with me
One of the worst places, the service was very bad, they brought everything wrong and they charged me that amount
Briheem Loper
Service was slow, but food was nice and hot.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Shaqaroni, Pizza
Jennifer Liddle (CONT)
If we could give this location and their lack of management ZERO stars, we would. To start, the black "gentleman" who claims to be the manager, is very bad-mannered and lacks the qualifications to be in management of any kind. This location will be reported to corporate including the "manager". We were expected to have a catering delivery and instead of calling and giving us a heads up that he closed the store due to lack of staffing (shocker), HE failed to do his job to notify and cancel the order. We had many clientele expecting and unhappy with this lack of service on Papa Johns. My boss went to the location later in the day to understand what happened and instead was cussed out and ill-mannered to. No customer deserves this kind of treatment, and this establishment should be ashamed to have this "gentleman" as the manager. We will be taking our business elsewhere. Thank you Dominos Pizza for your speedy and delicious service!!!!!
Atmosphere: 1
Food: 1
Service: 1
Michelle Clark
Ordered delivery via PapaJohns website scheduled for that afternoon for son/friends pizza party. Never came. Tried for >30min calling but could never get a person, began clicking all the prompts until I got someone clearly from a far-away call center and not my local store. They couldn't help, forwarded me the local store who didn't pick up. Finally got someone at the store itself who said it'd been sitting on the warmer for the 45min and just no one ever delivered it. Tried blaming DoorDash even though we ordered directly through them, and even if DoorDash is outsourced and was late they should have followed-up and rectified in real time seeing orders sitting forever on their shelf. They told me to come get it myself, which I couldn't do and is ridiculous considering I already paid extra for delivery, plus fees, plus tip. They asked ME to call THEM back later for an update. After calling back again they said a drive just came and they'd send it out. Some time later if finally came - burnt from the start and soggy from sitting. No apology from driver, no fresh food despite it having sat for 45 min there, no extra food or discount for my troubles. We will NEVER order from Papa Johns again. Disappointed by the automation (a call center? to place a pizza order? come on) and the terrible customer service of the local store itself. I don't expect white glove service from a place like PapaJohns, but a little common sense, common decency, and ability to speak to a human and in my own country let alone zip code would be pretty helpful. Huge waste of my time, money, and mental energy.
16 bucks for a medium pizza on DD…😩😂…keep that shit and they wonder why ppl can barely tip 40 bucks for a medium pizza breadsticks and a soda? Then they ask for a tip? 🤣foh I’ll walk to Italy first
Atmosphere: 1
Food: 1
Service: 1
This place is disgusting. They make the pizza without gloves using their bare hands I went to pick up an order for door dash and noticed one of the workers making a pizza touching his hair while making the pizza, he was also touching the computer buttons to see the next order while still making people's food. I was grossed out. I will never order from this papa John's on Lancaster avenue.
Atmosphere: 1
Food: 1
Service: 1
Ordered from here as i do about once a month. Never had an issue before now. 1 hour delivery while i live 5 minutes up the road. Thats not what my complaint is i just want the situation being very clear.
Order was delivered, well rather said it was i did not have my order at my door or my direct neighbors. Called and was transferred back and forth between the manager and my driver about 3 times. After a tireless discussion of reviewing my address 5 times i was told my order was being remade and the driver would call me when here.
10 minutes later the manager calls me back and asks if a all pepperoni pizza is ok (i ordered a half pepperoni half plain) because they accidentally made it all pepperoni and it would take an extra 10 minutes for my order. I said all pepperoni was fine.
Delivery driver calls asking where the delivery needs to be made we re go over the address info and i was asked if alls i got was a large pizza. I said no the large pizza and a 2 liter starry. I was told it was going to be an extra 6 minutes because he had to leave my address to go back to the store to grab the soda.
I dont usually if ever complain as someone who has been a food and customer service worker my whole 11 years of having jobs, but this entire ordeal took 2 hours from placing my order to receiving it, and though i had agreed that the all pepperoni was fine it still wasnt what i originally ordered and that in and of itself is frustrating.
Im not recommending boycotting this papajohns but obviously the new ownership/management change over so far has not been a good decision. Id highly advise to give them about a month or two to get themselves together and in a functioning routine before considering eating here again because right now what they are doing is clearly not working.
Atmosphere: 2
Food: 2
Service: 2
Best pizza around! ❤️
Kid-friendliness: Yes
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Pizza
Make Sure They Use New Gloves! I've Witnessed Multiple Instances Of Unsanitary Practices Since New Owners Took Over This Location. IT'S FRUSTRATING! I Only Come Here Because My 6 Year Will Not Eat Pizza If It's Not Papa John's. 🙄
Atmosphere: 2
Food: 3
Service: 4
They seem to always to make mega mistakes when preparing orders, takes forever to get your food, and the constantly lie about making your order right when you asked them to fix their mistakes.
Atmosphere: 1
Food: 1
Service: 1
This is a pretty terrible Papa John's location. Ordered sodas and they never came. Also, they did not include plates, napkins, or cups despite my multiple requests for them. The driver did not call me upon delivery so that I could check my order and handed my order off to someone random person at my company. OH and the best part, one of the pizza boxes had an old, rusty pizza rack inside of it along with the pizza.
Food: 2
Service: 1
Every time I order from here, it just seems to be massive in efficiencies. Like there’s a lot of people there working but nothing is getting done kind of thing. I got the automated message from the app saying that my food will be ready at a certain time I showed up and was not ready but they said they had to put it in the oven. I sat there waiting for 20 minutes and asked if pizza ready. They then start asking my name again. Smh. Also the don’t do half this and half that. I typically don’t order Papa John’s because I think it’s overpriced. But my boyfriend buys it and I kinda started liking the pizza.
Recommended dishes: Pizza
Perfect pizza and the quality is soo good
Atmosphere: 3
Food: 5
Service: 5
The wait was kinda long & the older man was kinda rude when interacting with me
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Pizza, Chicken Wings
Restaurantji Recommends
One of the worst places, the service was very bad, they brought everything wrong and they charged me that amount
Service was slow, but food was nice and hot.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Shaqaroni, Pizza
If we could give this location and their lack of management ZERO stars, we would. To start, the black "gentleman" who claims to be the manager, is very bad-mannered and lacks the qualifications to be in management of any kind. This location will be reported to corporate including the "manager". We were expected to have a catering delivery and instead of calling and giving us a heads up that he closed the store due to lack of staffing (shocker), HE failed to do his job to notify and cancel the order. We had many clientele expecting and unhappy with this lack of service on Papa Johns. My boss went to the location later in the day to understand what happened and instead was cussed out and ill-mannered to. No customer deserves this kind of treatment, and this establishment should be ashamed to have this "gentleman" as the manager. We will be taking our business elsewhere. Thank you Dominos Pizza for your speedy and delicious service!!!!!
Atmosphere: 1
Food: 1
Service: 1
Ordered delivery via PapaJohns website scheduled for that afternoon for son/friends pizza party. Never came. Tried for >30min calling but could never get a person, began clicking all the prompts until I got someone clearly from a far-away call center and not my local store. They couldn't help, forwarded me the local store who didn't pick up. Finally got someone at the store itself who said it'd been sitting on the warmer for the 45min and just no one ever delivered it. Tried blaming DoorDash even though we ordered directly through them, and even if DoorDash is outsourced and was late they should have followed-up and rectified in real time seeing orders sitting forever on their shelf. They told me to come get it myself, which I couldn't do and is ridiculous considering I already paid extra for delivery, plus fees, plus tip. They asked ME to call THEM back later for an update. After calling back again they said a drive just came and they'd send it out. Some time later if finally came - burnt from the start and soggy from sitting. No apology from driver, no fresh food despite it having sat for 45 min there, no extra food or discount for my troubles. We will NEVER order from Papa Johns again. Disappointed by the automation (a call center? to place a pizza order? come on) and the terrible customer service of the local store itself. I don't expect white glove service from a place like PapaJohns, but a little common sense, common decency, and ability to speak to a human and in my own country let alone zip code would be pretty helpful. Huge waste of my time, money, and mental energy.
Food: 1
Service: 1
Slowest customer service ever seen
Atmosphere: 1
Food: 5
Service: 1
Loading...