Philly Pretzel Factory
1718 Naamans Rd, Wilmington
(302) 529-0131
Recent Reviews
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Warning………….. I walked in 1 hour before closing to find the cashier sweeping and mopping with all the pretzels laying out on top of a nearby counter, not in the warmer but out in the open while openly cleaning? Then she stopped and asked me what I wanted, to which I said “pretzels please”. She put the mop down and proceeded to get the pretzels without washing her hands. I was shocked and asked her “aren’t you going to wash your hands?” So I just left! The other employees were in the back of the store…. Why would they leave the food on the counter and clean around it and not wash their hands? Somebody’s going to get really sick! Disgusting! I hope they change their unsanitary habits!
Great, soft doughy pretzels which are sold in increments of 5, starting at $1 per pretzel.
On a visit to Philly, this place delivered the best Philly soft pretzels I tried. And the price was insane -- 100 pretzels for $60. Which is a crazy good deal if you see people are selling pretzels for $8 per pretzel at the airport, etc.
Ordered two weeks ahead and had to wait for over 30 minutes in a line. Then they asked for those who didn't order to go ahead of those waiting for order. Terrible won't be back.
What a great system they had todsy for ALL the S.B orders everything seemed to run smooth . Ordered my tray on Wednesday, I waited in line and when my turn was up I gave the young lady time for pickup and it was in my hands within 3 minutes..congrats to the Nathan's Road store and team members
Cashiers don't acknowledge customers when entering,
They don't even say thank you after the transaction.
Won't be visiting this location anymore
Atmosphere: 2
Food: 4
Service: 1
Stopped in here today to grab some freshly made hot saleted pretzels. Boy, they did not disappoint. The pretzels were perfect. They stayed hot for a while and were delicious. Prices were very reasonable.
Can't wait to go back.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Rivet Shaker, SM - Cinnamon Dip, Mini Cheesesteaks & Mini Dog, 100 Pretzels, Bottle - Super Hot Mustard, 1 Pretzel
Always ready on time, always nice and warm, always delicious.
Atmosphere: 5
Food: 5
Service: 5
Great pretzels
Atmosphere: 5
Food: 5
Service: 5
Pretzels are always hot and fresh!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Stop in for the mini pretzel, s always delicious.
Atmosphere: 5
Food: 5
Service: 5
I hope they are wearing
Atmosphere: 1
Food: 1
Service: 1
Excellent store.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: 25 Crowd Pleaser
Good pretzels and great dips.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mini Pretzel Tray
Couple months back my wife had an online order that wasnt ready and 20 minutes late. Today I had an online order to pickup at 10:05. Got there on time, wasn't ready until 10:22. Also didn't fit in container properly.
Atmosphere: 4
Food: 5
Service: 2
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