Nevermind the food lets tals.about the service, Horrible customer service from the owner herself. If the owner could careless about service and how its garnishes more clientele then how will the staff do better? Well they never will. She has an bad streetlike Attitude, entitled, assuming, tries to talk over, and a gossiper. With no people skills at all. Guaranteed will be out of business inside of 3 years from this date. Prove me a liar!!
Renaldo Epps, D.RelC, CITRMS
The crab balls were great. The restaurant has great potential. I believe if they work on small touches, it could be excellent. I would have like to see cocktail sauce since they have an extensive sea food menu. The other is I would like to see hair nets in place on the men and women.
Katherine Fan
I randomly saw this spot when looking for an option near the train station and wasn't disappointed!! Portions are extremely generous, staff is friendly and helpful, and the flavors were spot on for brightening a rainy Tuesday. Thank you so much - I'll be back!
Myeshia Butler
Always hits the spot! Love the new location. The wingette meal with the mac & cheese and yams, CHEFS KISS!
Francesca Monroe
If I could give more than 5 stars, I would! Serena Soul Food is truly some of the best comfort food I’ve ever had. The mac and cheese was the best I’ve ever tasted—so full of flavor—and the fried fish was absolutely delicious. You can tell everything is made with love and care. On top of that, Serena’s welcoming spirit makes you feel like family from the moment you walk in. Whether you’re grabbing lunch or dinner, you won’t leave disappointed. We’ll definitely be back!
B B
I visited this restaurant today and overall it was just ok—everything was good except for the macaroni and cheese. For the price, I was expecting something a bit more elevated. It tasted like it was made with just Velveeta and it was sweet I’ve never had macaroni that was sweet it was disgusting , which was disappointing. A quality mac and cheese should include a blend of cheeses for a richer flavor. Even mixing in another cheese with the Velveeta would make a big difference. Do better !
Edit to owner: She clearly doesn't handle constructive criticism well. Instead of simply acknowledging the feedback, apologizing, and learning from it, she responded with an excuse that doesn’t even make sense. Nowhere in my review did I mention having yams as a side—so no, that’s not why the mac and cheese was sweet. It was sweet because the recipe was off—either it lacked a proper cheese blend and relied solely on Velveeta, or sugar was actually added. And based on other reviews, I’m not the only one who noticed the sweet mac and cheese.
Cassandra Fischer
I visited this restaurant today and overall it was just ok—everything was good except for the macaroni and cheese. For the price, I was expecting something a bit more elevated. It tasted like it was made with just Velveeta and it was sweet I’ve never had macaroni that was sweet it was disgusting , which was disappointing. A quality mac and cheese should include a blend of cheeses for a richer flavor. Even mixing in another cheese with the Velveeta would make a big difference. Do better !The crazy part is looking at the google reviews the owner doesn’t take constructive criticism seriously but oh well
Ben Robinson
The food is great, however the owner was rude.
Sher'Vohnia Tolson
So I went here for the first time and was disappointed. I was recommend by many people at work. I ordered the salmon and It was not specified that they chop the salmon up the put sauce on It. They charge market price but don’t give market portions. The meal was $25 and It wasn’t even a whole piece of salmon. To me It looks like canned salmon in a Togo container. The food does not seem consistant on a daily basis. I also order the fried fish and got Mac and cheese and yams. The Mac was dry and old the yams were old as well. I reach out the the influencer on social media because there is no number to call. She says everything was made fresh and perfectly but you be the judge. For the price you pay seems like they’re only worried about getting your money, not the quality of the food. After spending over a hundred dollars, on this food It just doesn’t live up to expectations. Hope they expand there menu to include healthier options that up lift our community, not feed into the diabetes and high blood pressure that plague our community.
Sajhii
Love it..
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Strawberry Crunch Cake, Chicken Wingettes 6, Honey BBQ Salmon w Fries, Garlic Parm Salmon, Fried Salmon w Crab Fries, Mac & Cheese
Firstly I would like to say the customer service was very friendly, and inviting. Secondly, the wait time was short, which is a plus.
Food: Hubby got the fried salmon, and crab sauce fries with a side of Mac & Cheese. He said it was really good. He really loved the crab fries!
I got the wingettes, Mac & cheese, and the apple yams. Maaaaaaaaaaaaaan LISTEN!!!!! The food was very tasty! However, those YAMS, were YAMMIN'!!!!!! SOOOOOOO DELICIOUS! When i took a fork full of Mac & cheese with a fork full of those yams together it felt like it just melted together into a sweet marriage baby!!!😋 We're definitely gonna go back. They were sold out of greens. (That should tell you something as well). I definitely need to have all 3 sides next time. I give it a 9 1/2!!
Atmosphere: 4
Food: 5
Service: 5
Jessica Cheng
Really wonderful food, large portions, and the owner Serena was so very sweet and welcoming. Will be back.
Dietary restrictions: Pescatarian friendly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crab Fries
Tonya Scott
Location is nice but for the expensive price of the food and the fact that they only been open today since 12:00 noon the food should be fresh or taste fresh. I ordered the crab ball platter with Mac n cheese and yams with a side of seafood salad. The mac n cheese is dry no taste/seasoning. The yams is BUSSING. I give them a thumbs up. Crab balls are dry and whatever grease it was cooked in needs to be CHANGED.I also got the chicken wing platter with mac and yams and the chicken was under cooked no flavor and tasted as if the crab balls and chicken was cooked in the same grease. I didn't get my bread nor condiments. I paid $50 dollars where I should have paid $20 at best for this monstrosity. So basically I was very DISAPPOINTED and I would come again but only to purchase yams and nothing else. Sorry not Sorry
Atmosphere: 5
Food: 1
Service: 2
Tyema Daniels
Crazy because I came here when they first opened and they were very good taste like they did it with passion . My co workers did lunch the other day from this place and I was hoping to get the same results but no highly disappointed. Only thing good was the fish the greens were to salty and vinegary like they were rushed , the Mac and cheese taste rushed and just thrown together. This place fell off a lot I wouldn’t recommend if you’re looking for good soul food . I don’t recommend if you’re looking for good soul food .
Nevermind the food lets tals.about the service, Horrible customer service from the owner herself. If the owner could careless about service and how its garnishes more clientele then how will the staff do better? Well they never will. She has an bad streetlike Attitude, entitled, assuming, tries to talk over, and a gossiper. With no people skills at all. Guaranteed will be out of business inside of 3 years from this date. Prove me a liar!!
The crab balls were great. The restaurant has great potential. I believe if they work on small touches, it could be excellent. I would have like to see cocktail sauce since they have an extensive sea food menu. The other is I would like to see hair nets in place on the men and women.
I randomly saw this spot when looking for an option near the train station and wasn't disappointed!! Portions are extremely generous, staff is friendly and helpful, and the flavors were spot on for brightening a rainy Tuesday. Thank you so much - I'll be back!
Always hits the spot! Love the new location. The wingette meal with the mac & cheese and yams, CHEFS KISS!
If I could give more than 5 stars, I would! Serena Soul Food is truly some of the best comfort food I’ve ever had. The mac and cheese was the best I’ve ever tasted—so full of flavor—and the fried fish was absolutely delicious. You can tell everything is made with love and care. On top of that, Serena’s welcoming spirit makes you feel like family from the moment you walk in. Whether you’re grabbing lunch or dinner, you won’t leave disappointed. We’ll definitely be back!
I visited this restaurant today and overall it was just ok—everything was good except for the macaroni and cheese. For the price, I was expecting something a bit more elevated. It tasted like it was made with just Velveeta and it was sweet I’ve never had macaroni that was sweet it was disgusting , which was disappointing. A quality mac and cheese should include a blend of cheeses for a richer flavor. Even mixing in another cheese with the Velveeta would make a big difference. Do better !
Edit to owner: She clearly doesn't handle constructive criticism well. Instead of simply acknowledging the feedback, apologizing, and learning from it, she responded with an excuse that doesn’t even make sense. Nowhere in my review did I mention having yams as a side—so no, that’s not why the mac and cheese was sweet. It was sweet because the recipe was off—either it lacked a proper cheese blend and relied solely on Velveeta, or sugar was actually added. And based on other reviews, I’m not the only one who noticed the sweet mac and cheese.
I visited this restaurant today and overall it was just ok—everything was good except for the macaroni and cheese. For the price, I was expecting something a bit more elevated. It tasted like it was made with just Velveeta and it was sweet I’ve never had macaroni that was sweet it was disgusting , which was disappointing. A quality mac and cheese should include a blend of cheeses for a richer flavor. Even mixing in another cheese with the Velveeta would make a big difference. Do better !The crazy part is looking at the google reviews the owner doesn’t take constructive criticism seriously but oh well
The food is great, however the owner was rude.
So I went here for the first time and was disappointed. I was recommend by many people at work. I ordered the salmon and It was not specified that they chop the salmon up the put sauce on It. They charge market price but don’t give market portions. The meal was $25 and It wasn’t even a whole piece of salmon. To me It looks like canned salmon in a Togo container. The food does not seem consistant on a daily basis. I also order the fried fish and got Mac and cheese and yams. The Mac was dry and old the yams were old as well. I reach out the the influencer on social media because there is no number to call. She says everything was made fresh and perfectly but you be the judge. For the price you pay seems like they’re only worried about getting your money, not the quality of the food. After spending over a hundred dollars, on this food It just doesn’t live up to expectations. Hope they expand there menu to include healthier options that up lift our community, not feed into the diabetes and high blood pressure that plague our community.
Love it..
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Strawberry Crunch Cake, Chicken Wingettes 6, Honey BBQ Salmon w Fries, Garlic Parm Salmon, Fried Salmon w Crab Fries, Mac & Cheese
Restaurantji Recommends
Parking: Open space
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crab Fries, Chicken Wingettes 6, Whiting Platter, Seafood Salad, Mac & Cheese
Firstly I would like to say the customer service was very friendly, and inviting. Secondly, the wait time was short, which is a plus.
Food: Hubby got the fried salmon, and crab sauce fries with a side of Mac & Cheese. He said it was really good. He really loved the crab fries!
I got the wingettes, Mac & cheese, and the apple yams. Maaaaaaaaaaaaaan LISTEN!!!!! The food was very tasty! However, those YAMS, were YAMMIN'!!!!!! SOOOOOOO DELICIOUS! When i took a fork full of Mac & cheese with a fork full of those yams together it felt like it just melted together into a sweet marriage baby!!!😋 We're definitely gonna go back. They were sold out of greens. (That should tell you something as well). I definitely need to have all 3 sides next time. I give it a 9 1/2!!
Atmosphere: 4
Food: 5
Service: 5
Really wonderful food, large portions, and the owner Serena was so very sweet and welcoming. Will be back.
Dietary restrictions: Pescatarian friendly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crab Fries
Location is nice but for the expensive price of the food and the fact that they only been open today since 12:00 noon the food should be fresh or taste fresh. I ordered the crab ball platter with Mac n cheese and yams with a side of seafood salad. The mac n cheese is dry no taste/seasoning. The yams is BUSSING. I give them a thumbs up. Crab balls are dry and whatever grease it was cooked in needs to be CHANGED.I also got the chicken wing platter with mac and yams and the chicken was under cooked no flavor and tasted as if the crab balls and chicken was cooked in the same grease. I didn't get my bread nor condiments. I paid $50 dollars where I should have paid $20 at best for this monstrosity. So basically I was very DISAPPOINTED and I would come again but only to purchase yams and nothing else. Sorry not Sorry
Atmosphere: 5
Food: 1
Service: 2
Crazy because I came here when they first opened and they were very good taste like they did it with passion . My co workers did lunch the other day from this place and I was hoping to get the same results but no highly disappointed. Only thing good was the fish the greens were to salty and vinegary like they were rushed , the Mac and cheese taste rushed and just thrown together. This place fell off a lot I wouldn’t recommend if you’re looking for good soul food . I don’t recommend if you’re looking for good soul food .
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